Maturing IT Organizations: Strategy to Operations Management

Course 3628

  • Duration: 2 days
  • Language: English
  • Level: Advanced
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  • Bring this or any training to your organization
  • Full - scale program development
  • Delivered when, where, and how you want it
  • Blended learning models
  • Tailored content
  • Expert team coaching

Technology is a vital contributor to the effective and efficient business execution of almost all private sector organizations. This IT Organizational Maturity course will show you how to use the IT Management Maturity Model developed by subject matter experts from the American Council for Technology - Industry Advisory Council (ACT-IAC). You will use this model to assess and improve your organization’s IT organizational maturity and ability to deliver new capabilities for your organization in this IT management training course.

By using the IT Management Maturity Model outlined in this course, you gain an objective understanding of how your IT organization is truly performing in each critical function. Just as importantly, the maturity model provides descriptions of various levels of maturity for each function, and provides the organization with steps that can be taken to improve its overall maturity.

  • In this two-day course an attendee will gain a comprehensive understanding of the IT Management Maturity Model and its use within an organization. This course can be extended to a four-day workshop, giving you the opportunity to work with an expert instructor to self-assess and create an action plan customized to support maturing IT Management for your organization.

  • Manager/Director of an IT organization
  • Manager of a department within an IT organization (e.g., application development, operations)
  • Analyst/Technical lead supporting the IT organization performance (e.g., planning, financial)
  • Member of an business unit that works closely with the IT organization
  • Member of the finance, procurement, or HR organizations that work closely with the IT organization

Maturing IT Organizations: Strategy to Operations Management Delivery Methods

  • After-course instructor coaching benefit
  • Train your whole team by bringing this course to your facility

Maturing IT Organizations: Strategy to Operations Management Course Benefits

  • Assess your organization’s maturity in five critical areas of IT management – governance, budgeting, acquisition, organization and workforce, and program and project management
  • Identify the critical elements required to be successful in running an IT organization and in serving your customers, and review examples of where things have been done incorrectly
  • Discover the leadership and cultural attributes necessary to develop a high-performing and mature IT organization
  • Identify critical measures that can be used to support the implementation and ongoing measurement of IT management maturity in your organization.

IT Organizational Maturity Course Outline

  • Definition of IT Management
  • Showcasing the importance in realizing the full benefits of IT for an organization
  • Definition and attributes of Governance
  • Level of visibility and involvement of senior leaders in the management and oversight of IT resources
  • Effective delegation of decision making and proper reporting
  • Performance metrics that reflect successful maturity
  • Definition and attributes of budgeting
  • Visibility of IT resources
  • Setting processes for planning, programming, and budgeting stages
  • Metrics to define successful maturity
  • Definition and attributes of Acquisition
  • Accountability for cost, schedule, performance, and security
  • Investment and portfolio management maturity metrics
  • Definition and attributes of Organization and Workforce
  • Showcasing various organizational models and workforce implications
  • Defining roles, responsibilities, and authorities
  • Workforce maturity metrics
  • Definition and attributes of Program Management
  • Defining roles, responsibilities, and authorities
  • Institutionalizing program and project management disciplines
  • Program and project management maturity metrics
  • Interactions between the five functions
  • Self Assessment and Action Plan Development
  • Ongoing measurement and improvement

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Course FAQs

The IT Management Maturity Model assesses the capabilities of an organization by measuring the maturity of project management process.

Organizational maturity is the measure of the organization's readiness and capability. This is measured through its people, processes, dat and technologies.

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