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ITIL® 4 Specialist: High-Velocity IT Training

ITIL® 4 Specialist: High-Velocity IT Training

Course 1284

Duration: 3 days
Exam Voucher: Yes
Language: English
Level: Advanced

Get This Course $2,650

3-day instructor-led training course
Practice exams and prep questions
Take2 exam re-sit included (eligible on public events)
ITIL® 4 Specialist: High-Velocity IT exam voucher included
After-course instructor coaching benefit

#1284

Aug 31 - Sep 2 9:00 AM - 4:30 PM EDT

Ottawa or AnyWare
Oct 26 - 28 9:00 AM - 4:30 PM EDT

Herndon, VA or AnyWare
Feb 22 - 24 9:00 AM - 4:30 PM EST

Ottawa or AnyWare

3-day instructor-led training course
Practice exams and prep questions
Take2 exam re-sit included (eligible on public events)
ITIL® 4 Specialist: High-Velocity IT exam voucher included
After-course instructor coaching benefit

#1284

Aug 31 - Sep 2 9:00 AM - 4:30 PM EDT

Ottawa or AnyWare
Oct 26 - 28 9:00 AM - 4:30 PM EDT

Herndon, VA or AnyWare
Feb 22 - 24 9:00 AM - 4:30 PM EST

Ottawa or AnyWare

Bring this or any training to your organization
Full-scale program development
Delivered when, where, and how you want it
Blended learning models
Tailored content
Expert team coaching

#1284

As organizations use information and related technologies to do business differently, the ability to rapidly launch new products and services to keep up with the competition becomes critical. To compete in this high–velocity environment, organizations must greatly intensify their agility, speed, cost-effectiveness, and responsiveness.

This ITIL 4 Specialist: High Velocity IT (HVIT) course explores the ways in which digital organizations and digital operating models function in high-velocity environments. This module includes the use of working practices such as Agile and Lean, and technical practices and technologies such as Cloud, Automation, Continuous Integration, Continuous Delivery, and Automatic Testing, focusing on rapid delivery of higher quality products & services while maximizing business value.

The course prepares you for the ITIL 4 Specialist: High Velocity IT exam, one of five exams needed to achieve ITIL 4 Managing Professional (MP) Certification.

ITIL® 4 Specialist: HVIT Delivery Methods

In-Person
Online

ITIL® 4 Specialist: HVIT Course Benefits

Understand the ways in which digital organizations and digital operating models function in high velocity environments.
Understand the digital product lifecycle in terms of the ITIL Operating Model.
Understand the importance of the ITIL guiding principles and the other fundamental concepts for delivering high-velocity IT.
Learn about the high-velocity IT objectives including valuable investments, fast development, resilient operations, value co-creation and assured conformance.
Focus on rapid delivery of products & services to obtain maximum value.
Apply working practices such as Agile and Lean, and technical practices and technologies such as The Cloud, Automation, and Automatic Testing.
Continue learning and face new challenges with after-course one-on-one instructor coaching

ITIL® 4 Specialist: HVIT Course Outline

Important Course and Certification Information

Prerequisites

Must hold the ITIL 4^® Foundation Certificate (see ITIL® 4 Foundation Training)

Certification Information

Wouldn’t you like to sit your exam knowing that you could have another shot if the outcome is not what you expected? With Learning Tree, now you can! This Learning Tree training course features the Take2 re-sit exam option. In the case of an unsuccessful result, you can retake the exam within six months of your first try.

Course Materials

You will have access to the following ITIL ebook on Day 1 of your course by logging into your PeopleCert^® account:

ITIL 4^®: High-Velocity IT Manual

Module 1: Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT

Understand the following terms:

Digital organization
High velocity IT
Digital transformation
IT transformation
Digital product
Digital technology

Understand when the transformation to high velocity IT is desirable and feasible

Understand the five objectives associated with digital products to achieve:

Valuable investments – strategically innovative and effective application of IT
Fast development - quick realization and delivery of IT services and IT-related products
Resilient operations - highly resilient IT services and IT-related products
Co-created value - effective interactions between service provider and consumer
Assured conformance - to governance, risk and compliance requirements

Module 2: Understand the digital product lifecycle in terms of the ITIL ‘operating model’

Understand how high velocity IT relates to:

The four dimensions of service management
The ITIL service value system
The service value chain
The digital product lifecycle

Module 3: Understand the importance of the ITIL guiding principles and other fundamental concepts for delivering high velocity IT

Understand the following principles, models, and concepts:

Ethics
Safety culture, Lean culture, Toyota Kata
Lean / Agile / Resilient / Continuous
Service-dominant logic
Design thinking
Complexity thinking

Know how to use the following principles, models, and concepts:

Ethics
Safety culture
Lean culture
Toyota Kata
Lean / Agile / Resilient / Continuous
Service-dominant logic
Design thinking
Complexity thinking

To contribute to:

Help get customers’ jobs done
Trust and be trusted
Continually raise the bar
Accept ambiguity and uncertainty
Commit to continual learning

Module 4: Know how to contribute to achieving value with digital products

Module 5: Know how the service provider ensures valuable investments are achieved. Know how to use the following practices to contribute to achieving valuable investments and the references below which refer to the practices guidance

Portfolio management
Relationship management

Module 6: Know how the service provider ensures fast development is achieved. Know how to use the following practices to contribute to achieving fast development

Architecture management
Business analysis
Service validation and testing
Software development and management

Module 7: Know how the service provider ensures resilient operations are achieved. Know how to use the following practices to contribute to achieving resilient operations:

Availability management
Capacity and performance management
Monitoring and event management
Problem management
Service continuity management
Infrastructure and platform management

Module 8: Know how the service provider ensures co-created value is achieved. Know how to use the following practices to contribute to achieving co- created value with the service consumer

Relationship management
Service design
Service desk

Module 9: Know how the service provider ensures assured conformance is achieved. Know how to use the following practices to contribute to achieving assured conformance:

Information security management
Risk management

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ITIL® 4 Specialist: HVIT Course FAQs

ITIL Specialist High Velocity IT is aimed at IT managers and practitioners involved in digital services or working in digital transformation projects, working within or towards high velocity environments.

Before your event, you will be sent an electronic Pre-Course Study Guide and the ITIL 4 High Velocity IT book, which you should read as part of the 21 hours of personal study.

You will be provided with an exam voucher for each exam and a link to register and schedule your online exam sessions with the PeopleCert web proctoring service. You will take your exams after you have completed your training course. Visit the PeopleCert website for more information on the logistics of taking your web-proctored exam with PeopleCert.

Once you have ITIL 4 Foundation certification, this course is one of 4 Specialist courses needed to achieve the ITIL 4 Managing Professional certification.

For publicly scheduled course events, Learning Tree will set up the Take2 option for all attendees when we order your exam voucher. If you aren’t successful on your first exam, you will be notified by PeopleCert that you are eligible to register for the exam retake.

Though exam vouchers can cost hundreds, there is no additional cost to you to sign up for the Take2 re-sit program. Take2 is an additional complimentary benefit offered to you by Learning Tree.

Yes, you must re-sit the exam within six months of your initial exam.

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