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ITIL® 4 Specialist: High-Velocity IT Training

ITIL® 4 Specialist: High-Velocity IT Training

Course 1284

Duration: 3 days
Exam Voucher: Yes
Language: English
Level: Advanced

As organizations use the information and related technologies to do business differently, the ability to rapidly launch new products and services to keep up with the competition becomes critical. Organizations must greatly intensify their agility, speed, cost-effectiveness, and responsiveness to compete in this high-velocity environment.

This ITIL 4 Specialist: High-Velocity IT (HVIT) course explores how digital organizations and digital operating models function in high-velocity environments. This module includes working practices such as Agile and Lean and technical practices and technologies such as Cloud, Automation, Continuous Integration, Continuous Delivery, and Automatic Testing, focusing on rapidly delivering higher quality products & services while maximizing business value.

The course prepares you for the ITIL 4 Specialist: High-Velocity IT exam, one of five exams needed to achieve ITIL 4 Managing Professional (MP) Certification.

High-Velocity IT Training Delivery Methods

In-Person
Online

High-Velocity IT Training Information

In this course, you will learn how to:

Understand how digital organizations and digital operating models function in high-velocity environments.
Understand the digital product lifecycle in terms of the ITIL Operating Model.
Understand the importance of the ITIL guiding principles and the other fundamental concepts for delivering high-velocity IT.
Learn about the high-velocity IT objectives, including valuable investments, fast development, resilient operations, value co-creation and assured conformance.
Focus on rapid delivery of products & services to obtain maximum value.
Apply working practices such as Agile and Lean and technical practices and technologies such as The Cloud, Automation, and Automatic Testing.
Continue learning and face new challenges with after-course one-on-one instructor coaching.

Training Prerequisites

Must hold the ITIL 4® Foundation Certificate (see Learning Tree's course 1199, ITIL® 4 Foundation Training)

Certification Information

Wouldn’t you like to sit your exam knowing you could have another shot if the outcome is unexpected? With Learning Tree, now you can!

This Learning Tree training course features the Take2 re-sit exam option. In the case of an unsuccessful result, you can retake the exam within six months of your first try.

High-Velocity IT Training Outline

Module 1: Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT

Understand the following terms:

Digital organization
High-velocity IT
Digital transformation
IT transformation
Digital product
Digital technology

Understand when the transformation to high-velocity IT is desirable and feasible

Understand the five objectives associated with digital products to achieve:

Valuable investments – strategically innovative and effective application of IT
Fast development - quick realization and delivery of IT services and IT-related products
Resilient operations - highly resilient IT services and IT-related products
Co-created value - effective interactions between the service provider and consumer
Assured conformance - to governance, risk and compliance requirements

Module 2: Understand the digital product lifecycle in terms of the ITIL ‘operating model’

Understand how high-velocity IT relates to:

The four dimensions of service management
The ITIL service value system
The service value chain
The digital product lifecycle

Module 3: Understand the importance of the ITIL guiding principles and other fundamental concepts for delivering high-velocity IT

Understand the following principles, models, and concepts:

Ethics
Safety culture, Lean culture, Toyota Kata
Lean / Agile / Resilient / Continuous
Service-dominant logic
Design thinking
Complexity thinking

Know how to use the following principles, models, and concepts:

Ethics
Safety culture
Lean culture
Toyota Kata
Lean / Agile / Resilient / Continuous
Service-dominant logic
Design thinking
Complexity thinking

To contribute to:

Help get customers’ jobs done
Trust and be trusted
Continually raise the bar
Accept ambiguity and uncertainty
Commit to continual learning

Module 4: Know how to contribute to achieving value with digital products

Qualifying value
Working with tools

Module 5: Know how the service provider ensures valuable investments are achieved. Know how to use the following practices to contribute to achieving valuable investments and the references below which refer to the practices guidance

Portfolio management
Relationship management

Module 6: Know how the service provider ensures fast development is achieved. Know how to use the following practices to contribute to achieving fast development

Architecture management
Business analysis
Service validation and testing
Software development and management

Module 7: Know how the service provider ensures resilient operations are achieved. Know how to use the following practices to contribute to achieving resilient operations:

Availability management
Capacity and performance management
Monitoring and event management
Problem management
Service continuity management
Infrastructure and platform management

Module 8: Know how the service provider ensures co-created value is achieved. Know how to use the following practices to contribute to achieving co- created value with the service consumer

Relationship management
Service design
Service desk

Module 9: Know how the service provider ensures assured conformance is achieved. Know how to use the following practices to contribute to achieving assured conformance:

Information security management
Risk management

Get This Course $2,745

3-day instructor-led training course
Practice exams and prep questions
Take2 exam re-sit included (eligible on public events)
ITIL® 4 Specialist: High-Velocity IT exam voucher included
After-course instructor coaching benefit

#1284

Aug 2 - 4 9:00 AM - 4:30 PM EDT

Ottawa or Virtual
Oct 25 - 27 9:00 AM - 4:30 PM EDT

Herndon, VA or Virtual
Jan 31 - Feb 2 9:00 AM - 4:30 PM EST

Ottawa or Virtual
Apr 24 - 26 9:00 AM - 4:30 PM EDT

Herndon, VA or Virtual
May 22 - 24 9:00 AM - 4:30 PM EDT

Virtual

3-day instructor-led training course
Practice exams and prep questions
Take2 exam re-sit included (eligible on public events)
ITIL® 4 Specialist: High-Velocity IT exam voucher included
After-course instructor coaching benefit

#1284

Aug 2 - 4 9:00 AM - 4:30 PM EDT

Ottawa or Virtual
Oct 25 - 27 9:00 AM - 4:30 PM EDT

Herndon, VA or Virtual
Jan 31 - Feb 2 9:00 AM - 4:30 PM EST

Ottawa or Virtual
Apr 24 - 26 9:00 AM - 4:30 PM EDT

Herndon, VA or Virtual
May 22 - 24 9:00 AM - 4:30 PM EDT

Virtual

Bring this or any training to your organization
Full-scale program development
Delivered when, where, and how you want it
Blended learning models
Tailored content
Expert team coaching

#1284

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High-Velocity IT FAQs

ITIL Specialist High-Velocity IT is aimed at IT managers and practitioners involved in digital services or working in digital transformation projects, working within or towards high-velocity environments.

Before your event, you will be sent an electronic Pre-Course Study Guide and the ITIL 4 High-Velocity IT book, which you should read as part of the 21 hours of personal study.

You will be provided with an exam voucher for each exam and a link to register and schedule your online exam sessions with the PeopleCert web proctoring service. You will take your exams after you have completed your training course.

Visit the PeopleCert website for more information on the logistics of taking your web-proctored exam with PeopleCert.

Once you have ITIL 4 Foundation certification, this course is one of 4 Specialist courses needed to achieve the ITIL 4 Managing Professional certification.

For publicly scheduled course events, Learning Tree will set up the Take2 option for all attendees when we order your exam voucher. If you aren’t successful on your first exam, you will be notified by PeopleCert that you are eligible to register for the exam retake.

Though exam vouchers can cost hundreds, there is no additional cost to you to sign up for the Take2 re-sit program. Take2 is an additional complimentary benefit offered to you by Learning Tree.

Yes, you must re-sit the exam within six months of your initial exam.

ITIL® 4 Specialist: High-Velocity IT Training

High-Velocity IT Training Delivery Methods

High-Velocity IT Training Information

High-Velocity IT Training Outline

Module 1: Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT

Module 2: Understand the digital product lifecycle in terms of the ITIL ‘operating model’

Module 3: Understand the importance of the ITIL guiding principles and other fundamental concepts for delivering high-velocity IT

Module 4: Know how to contribute to achieving value with digital products

Module 5: Know how the service provider ensures valuable investments are achieved. Know how to use the following practices to contribute to achieving valuable investments and the references below which refer to the practices guidance

Module 6: Know how the service provider ensures fast development is achieved. Know how to use the following practices to contribute to achieving fast development

Module 7: Know how the service provider ensures resilient operations are achieved. Know how to use the following practices to contribute to achieving resilient operations:

Module 8: Know how the service provider ensures co-created value is achieved. Know how to use the following practices to contribute to achieving co- created value with the service consumer

Module 9: Know how the service provider ensures assured conformance is achieved. Know how to use the following practices to contribute to achieving assured conformance:

High-Velocity IT FAQs

What background do I need to take the instructor-led class?

What do I need to complete before the instructor-led class?

When do I take my ITIL exam?

How does this ITIL 4 Specialist: High-Velocity IT course help me achieve ITIL 4 Managing Professional Certification?

How do I know if I am eligible for the Take2 exam retake option?

How much does the Take2 exam retake cost?

Does the Take2 exam retake option expire?

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