This Assertive Communication Skills training course will use video demonstrations, role-playing activities, journaling, and practical workshops to help you become self-aware of behavior patterns and increase your ability to get work done. Those who communicate with assertiveness rather than passivity or aggression are more likely to maintain positive workplace relationships while meeting their goals. Learn these assertiveness skills to communicate your message with authority and impact.
Assertive Communication Skills Training Delivery Methods
After-course instructor coaching benefit
Learning Tree end-of-course exam included
Assertive Communication Skills Training Course Benefits
Demonstrate and model assertive behavior for win-win outcomesGain self-awareness of your attitudes, behavior patterns, and habitsDevelop a positive, proactive response to difficult behaviorsExhibit confidence in your ability to address challenging situations
Assertive Communication Skills Course Outline
Recognizing modes of interactive behavior
Considering critical attributes of assertive behavior
Identifying characteristics of nonassertive behavior
Acknowledging areas of personal vulnerability and opportunity
Responding appropriately to manipulation or bullying
Contextual and situational considerations
Asserting 360 degrees: peers, direct-reports, bosses and vendors
Assessing the impact of organizational culture
Accommodating intercultural norms
Navigating power relationships within the organization
Pinpointing patterns of behavior
Raising self-awareness
The role of personal history
Exploring how identity, fear and habits impact results
Creating new personal effectiveness
Mapping how people handle conflict
Enhancing your ability to respond to conflict
Recognizing your conflict style
Responding differently to different situations
Considering the role of Emotional and Social Intelligence
Applying viable assertiveness techniques
Deciding which situations call for assertiveness
Witnessing the dynamics of constructive and destructive interactions
Adopting effective assertiveness strategies
Developing options to respond productively
Identifying your assertiveness style and adapting your approach
Giving up blame and focusing on solutions
Seeing the win-win potential of cooperation
Finding the root cause through effective questioning
Committing to assertive and skillful outcomes
Developing powerful nonverbal communication
Accepting responsibility for resolution
Initiating improved communication
Communicating clearly in complex situations
Deflecting criticism and personal attacks
Developing the tools
The power of "I" statements
Saying "no" productively
Addressing difficult issues using the DESC approach
Pushing through resistance
Establishing a proactive assertiveness style
Taking time to think clearly
Modeling productive approaches
Responding to everyday situations
Giving and receiving feedback
Practicing effective assertiveness principles
Leveraging a four-step process model
Accurately assessing your situation
Targeting desired outcomes
Measuring results
Constructing an assertiveness action plan
Adopting an attitude of responsibility and mutual respect
Committing to timelines and outcomes
Prioritizing changes in assertive behavior
Putting the "action" into the assertiveness action plan
Constructing a blueprint for your action plan
Reinforcing your newly developed assertiveness skills
Scheduling time to assess progress
Practicing assertive behaviors
Modifying your action plan to accommodate change
Get This Course $2,745
$2,415For Team Prices Call: 888-843-8733
3-day instructor-led training course
One-on-one after-course instructor coaching
Tuition can be paid later by invoice -OR- at the time of checkout by credit card
#244
Jan 24 - 269:00 AM - 4:30 PM EST
Herndon, VA or Virtual
Mar 26 - 289:00 AM - 4:30 PM EDT
Herndon, VA or Virtual
May 22 - 249:00 AM - 4:30 PM EDT
Ottawa or Virtual
Jul 24 - 269:00 AM - 4:30 PM EDT
Herndon, VA or Virtual
Sep 25 - 279:00 AM - 4:30 PM EDT
Herndon, VA or Virtual
3-day instructor-led training course
One-on-one after-course instructor coaching
Tuition can be paid later by invoice -OR- at the time of checkout by credit card
The ability to communicate assertively, rather than passively or aggressively. With this you will be more likely to maintain positive workplace relationships and achieve work goals.
Yes! We know your busy work schedule may prevent you from getting to one of our classrooms which is why we offer convenient online training to meet your needs wherever you want, including online training.
Yes, you can receive PDUs from the Assertiveness Skills: Communicating with Authority & Impact course.
To find out how many PDUs you can receive, check out the PMI Q&A List ›
Yes, this course is eligible for 8 DevOps Institute Continuing Education Units. Learning Tree offers a variety of DOI CEU-eligible training to help you maintain your certification. View the list of DOI CEU-eligible training courses.
