Business Analyst Soft Skills Training

Course 3504

  • Duration: 3 days
  • Labs: Yes
  • Language: English
  • 17 PMI PDUs
  • Level: Foundation

Interacting effectively and harmoniously with your stakeholders and team members is crucial to your success as a business analyst. In this Business Analyst Soft Skills training course, you see how specific skills, behaviors, and attitudes can impact business analysis activities, and enhance your ability to become a key influencer on projects in your organization.

  • Experience at the level of:
    • Course 211, Business Analysis Introduction: Defining Successful Projects, or
    • Course 3507, BCS Foundation Certificate in Business Analysis

Business Analyst Soft Skills Training Delivery Methods

  • After-course instructor coaching benefit
  • Learning Tree end-of-course exam included

Business Analyst Soft Skills Training Course Benefits

Apply soft skills to increase your effectiveness as a business analystElicit clear stakeholder requirements with easePresent to high level stakeholders to gain buy-inApply visualization strategies to facilitate critical thinking

Business Analyst Soft Skills Course Outline

Why soft skills are important in business analysis

  • Identifying soft skills for solution development
  • Recognizing your soft skills challenges

Introducing the BA Interaction Model

  • Creating the business analysis context
  • The product/solution development life cycle

Aligning soft skills competencies to elicitation

  • Collaboration
  • Facilitation
  • Active listening
  • Communication
  • Conflict resolution
  • Negotiation

Deploying strategic collaboration techniques

  • Collaborating with high level stakeholders
  • Communicating the business need

Presenting to the organization

  • Gaining buy–in: formal presentation techniques
  • Selling strategies: the value of the elevator pitch

Eliciting requirements

  • Facing key stakeholder elicitation challenges
  • Establishing a collaborative environment through questioning

Creating dynamic questioning strategies

  • Reviewing different question types
  • Generating dynamic questions with an innovative questioning model

Working with non–verbal communication

  • Developing active listening strategies
  • Visualizing and prototyping to achieve clarity

Elicitation strategies for requirements workshops

  • Building value through iterative elicitation
  • Discussing the design/define dilemma
  • Creating focus for prototyping with SCAMPER

Develop the skills to become a "Complete Facilitator"

  • Defining the characteristics of effective facilitators
  • Improving interpersonal and observational skills

Creating an assertive facilitation climate

  • Presenting the meeting agenda
  • Designing meeting ground rules
  • Opening and documenting the meeting
  • Questioning techniques to guide your audience
  • Pros and cons of listening techniques
  • Closing the meeting

Building consensus

  • Techniques for bringing an audience to consensus
  • When consensus can fail
  • Handling disagreements and mitigation techniques

Handling behaviors

  • Dealing with difficult people and group dysfunction
  • Conflict resolution strategies
  • Creating a remediation plan

Principles of negotiation

  • Best practices for effective negotiation
  • Techniques for sharing information
  • Ranking and ordering priorities
  • Building acceptance criteria

Uncovering and communicating issues

  • Developing a process for issue management
  • Capturing and vetting stakeholder issues
  • Preframing issues to the project team
  • Enabling informed stakeholder decision–making

Visualization techniques

  • Utilizing user stories to clarify requirements
  • Telling stories with graphs and charts
  • Brainstorming with mind maps
  • Identifying process issues with models

Applying soft skills for influence and leadership

  • Identifying key course takeaways for immediate implementation
  • Building your personal action plan

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Course FAQs

Business analyst skills are important to do a successful job with your stakeholders or team members. Business analyst skills include but not limited to critical thinking, effective communicator, and a fluent problem solver.

Yes! We know your busy work schedule may prevent you from getting to one of our classrooms which is why we offer convenient online training to meet your needs wherever you want, including online training.

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