Customer Service Essentials Training

Course 4669

  • Duration: 1 day
  • Language: English
  • 7 PMI PDUs
  • Level: Foundation

Providing outstanding customer service can make the difference between gaining, keeping, or losing a customer. In this one-day Customer Service Essentials training course, you gain foundational knowledge, leverage proven techniques, and apply best practices that will help develop and maintain mutually beneficial relationships with your customers, while continuing to grow your customer base.

No formal prerequisites are required to attend this course.

Customer Service Essentials Training Delivery Methods

  • Attend online or bring this course to your facility
  • After-course instructor coaching

Customer Service Essentials Training Course Benefits

Adopt a confident, consistent approach that ensures great serviceApply best practice communication techniques to connect with your customersChoose and apply techniques that create customer loyalty and exceed expectationsRespond positively and constructively to customer problems

Customer Service Essentials Course Outline

  • Assessing your attitude to customer service
  • Practicing verbal and vocal skills
  • Handling customer complaints and difficult situations
  • Demonstrating empathy and building rapport
  • Defining the Golden Rules for Success

Need Help Finding The Right Training Solution?

Our training advisors are here for you.

Chat With Us