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ITIL® 4 Specialist: Create, Deliver, and Support Training

Course 1281

  • Duration: 3 days
  • Exam Voucher: Yes
  • Language: English
  • 18 PMI PDUs
  • Level: Advanced

This ITIL 4 Specialist: Create, Deliver, and Support (CDS) course covers the 'core' service management activities and the 'creation' of services. It focuses on integrating different value streams and activities to create, deliver, and support IT-enabled products and services while also covering supporting practices, methods, and tools and an understanding of service quality and improvement methods.

ITIL 4 Specialist: CDS Training Delivery Methods

  • In-Person

  • Online

ITIL® 4 Specialist: Create, Deliver, and Support Training Course Information

In this ITIL 4 Specialist course, you will learn how to:

  • Plan and build a service value stream to create, deliver and support service.
  • Identify how relevant ITIL practices contribute to the creation, delivery, and support across the SVS and value streams.
  • Create, deliver, and support services.
  • Practice exams, prep questions, and additional resources are included.

ITIL 4 Specialist Training Prerequisites

Accredited training for the ITIL Managing Professional modules is mandatory to enable a complete understanding of the core material. All modules have Learning Tree course 1199, ITIL® 4 Foundation Training, as a prerequisite.

ITIL 4 Specialist Certification Information

The course prepares you for the ITIL 4 Specialist: Create, Deliver, and Support exam, one of five exams needed to achieve ITIL 4 Managing Professional (MP) Certification.

You will be provided with an exam voucher for each exam and a link to register and schedule your online exam sessions with the PeopleCert® web proctoring service. You will take your exams after you have completed your training course. Visit the PeopleCert website for more information on the logistics of taking your web-proctored exam with PeopleCert.

ITIL 4 Specialist: CDS Training Outline

In this module, you will learn about the following:

  • Planning and building a service value stream
  • Organizational structure
  • Integrated/collaborative teams
  • Team capabilities, roles, and competencies
  • Team culture and differences
  • Working to a customer-orientated mindset
  • Managing employee satisfaction 
  • The value of positive communications
  • Understanding how to use a "shift-left" approach
  • Team collaboration and integration
  • Workforce planning
  • Results-based measuring and reporting
  • The culture of continual improvement
  • Integration and data sharing
  • Robotic Process Automation (RPA)
  • Artificial Intelligence

In this module, you will learn about:

  • Describing a value stream
  • Combining and decomposing value stream steps
  • Considerations for designing the value stream
  • Practices in the value stream
  • The value stream for user support

In this module, you will learn about:

  • Managing queues and backlogs
  • Prioritizing work
  • Commercial and sourcing considerations
  • Defining sourcing requirements
  • Vendor selection techniques
  • Inviting internal providers to vendor selection
  • Sourcing models
  • Service integration and management considerations
Get This Course $2,745 $2,415 For Team Prices Call: 888-843-8733
  • 3-day instructor-led training course
  • Practice exams and prep questions
  • Exam Voucher included
  • After-course instructor coaching benefit
#1281
  • Jan 24 - 26 10:00 AM - 5:30 PM EST
    Austin or Virtual
  • Feb 14 - 16 9:00 AM - 4:30 PM EST
    Herndon, VA or Virtual
  • Feb 28 - Mar 1 9:00 AM - 4:30 PM EST
    Toronto or Virtual
  • Mar 26 - 28 9:00 AM - 4:30 PM EDT
    New York or Virtual
  • Apr 17 - 19 9:00 AM - 4:30 PM EDT
    Virtual
  • May 1 - 3 9:00 AM - 4:30 PM EDT
    Ottawa or Virtual
  • May 22 - 24 9:00 AM - 4:30 PM EDT
    Herndon, VA or Virtual
  • Jun 5 - 7 12:00 PM - 7:30 PM EDT
    San Francisco or Virtual
  • Jun 26 - 28 11:00 AM - 6:30 PM EDT
    Aurora, CO or Virtual
  • Jul 24 - 26 9:00 AM - 4:30 PM EDT
    Ottawa or Virtual
  • Aug 14 - 16 9:00 AM - 4:30 PM EDT
    Herndon, VA or Virtual

Scroll to view additional course dates

  • 3-day instructor-led training course
  • Practice exams and prep questions
  • Exam Voucher included
  • After-course instructor coaching benefit
#1281
  • Jan 24 - 26 10:00 AM - 5:30 PM EST
    Austin or Virtual
  • Feb 14 - 16 9:00 AM - 4:30 PM EST
    Herndon, VA or Virtual
  • Feb 28 - Mar 1 9:00 AM - 4:30 PM EST
    Toronto or Virtual
  • Mar 26 - 28 9:00 AM - 4:30 PM EDT
    New York or Virtual
  • Apr 17 - 19 9:00 AM - 4:30 PM EDT
    Virtual
  • May 1 - 3 9:00 AM - 4:30 PM EDT
    Ottawa or Virtual
  • May 22 - 24 9:00 AM - 4:30 PM EDT
    Herndon, VA or Virtual
  • Jun 5 - 7 12:00 PM - 7:30 PM EDT
    San Francisco or Virtual
  • Jun 26 - 28 11:00 AM - 6:30 PM EDT
    Aurora, CO or Virtual
  • Jul 24 - 26 9:00 AM - 4:30 PM EDT
    Ottawa or Virtual
  • Aug 14 - 16 9:00 AM - 4:30 PM EDT
    Herndon, VA or Virtual

Scroll to view additional course dates

  • Bring this or any training to your organization

  • Full-scale program development

  • Delivered when, where, and how you want it
  • Blended learning models
  • Tailored content
  • Expert team coaching
#1281
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ITIL 4 Specialist: CDS Training FAQs

The course covers key concepts of service management, ITIL practices across the service value stream, and creating, delivering, and supporting services. You will also learn about general management practices, technical management practices, and the dimensions of service management, including knowledge management, supplier management, and relationship management.

The ITIL® 4 Specialist Create, Deliver, and Support training is designed for ITSM practitioners managing the operation of IT-enabled & digital products and services and those responsible for end-to-end delivery.

Accredited training for the ITIL Managing Professional modules is mandatory to ensure complete understanding of the core material. All modules have ITIL® 4 Foundation Training (course 1199) as a prerequisite.

Before attending the instructor-led class, you will receive an electronic Pre-Course Study Guide and the ITIL 4 Managing Professional Create, Deliver and Support book. You are required to read the materials as part of the 21 hours of personal study.

Once you have ITIL 4 Foundation certification, this course is one of 4 Specialist courses needed to achieve the ITIL 4 Managing Professional certification.

Learning Tree will set up the Take2 option for all attendees for publicly scheduled course events when we order your exam voucher. In addition, if you aren't successful on your first exam, you will be notified by PeopleCert that you are eligible to register for the exam retake.

Though exam vouchers can cost hundreds, there is no additional cost to you to sign up for the Take2 re-sit program. Take2 is an additional complimentary benefit offered to you by Learning Tree.

Yes, you must re-sit the exam within six months of your initial exam.

This course is one of four specialist courses that you need to complete to achieve the ITIL 4 Managing Professional certification. You must have ITIL 4 Foundation certification to participate.

The course covers key concepts of service management, ITIL practices across the service value stream, and creating, delivering, and supporting services. It includes general management practices, technical management practices, the dimensions of service management, design and transition, strategy management, service financial management, information security management, architecture management, and guiding principles.

The ITIL 4 Specialist: Create, Deliver, and Support Training can be taken in-person or online.

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