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ITIL® 4 Specialist: Create, Deliver, and Support Training

ITIL® 4 Specialist: Create, Deliver, and Support Training

Course 1281

Duration: 3 days
Exam Voucher: Yes
Language: English
18 PMI PDUs
Level: Advanced

This ITIL 4 Specialist: Create, Deliver, and Support (CDS) course covers the 'core' service management activities and the 'creation' of services. It focuses on integrating different value streams and activities to create, deliver, and support IT-enabled products and services while also covering supporting practices, methods, and tools and an understanding of service quality and improvement methods.

ITIL 4 Specialist: CDS Training Delivery Methods

In-Person
Online

ITIL® 4 Specialist: Create, Deliver, and Support Training Course Information

In this ITIL 4 Specialist course, you will learn how to:

Plan and build a service value stream to create, deliver and support service.
Identify how relevant ITIL practices contribute to the creation, delivery, and support across the SVS and value streams.
Create, deliver, and support services.
Practice exams, prep questions, and additional resources are included.

ITIL 4 Specialist Training Prerequisites

Accredited training for the ITIL Managing Professional modules is mandatory to enable a complete understanding of the core material. All modules have Learning Tree course 1199, ITIL® 4 Foundation Training, as a prerequisite.

ITIL 4 Specialist Certification Information

The course prepares you for the ITIL 4 Specialist: Create, Deliver, and Support exam, one of five exams needed to achieve ITIL 4 Managing Professional (MP) Certification.

You will be provided with an exam voucher for each exam and a link to register and schedule your online exam sessions with the PeopleCert® web proctoring service. You will take your exams after you have completed your training course. Visit the PeopleCert website for more information on the logistics of taking your web-proctored exam with PeopleCert.

ITIL 4 Specialist: CDS Training Outline

Module 1: Key Concepts of Service Management

In this module, you will learn about the following:

Planning and building a service value stream
Organizational structure
Integrated/collaborative teams
Team capabilities, roles, and competencies
Team culture and differences
Working to a customer-orientated mindset
Managing employee satisfaction
The value of positive communications
Understanding how to use a "shift-left" approach
Team collaboration and integration
Workforce planning
Results-based measuring and reporting
The culture of continual improvement
Integration and data sharing
Robotic Process Automation (RPA)
Artificial Intelligence

Module 2: CDS — ITIL Practices Across the Service Value Stream

In this module, you will learn about:

Describing a value stream
Combining and decomposing value stream steps
Considerations for designing the value stream
Practices in the value stream
The value stream for user support

Module 3: Create, Deliver, and Support Services

In this module, you will learn about:

Managing queues and backlogs
Prioritizing work
Commercial and sourcing considerations
Defining sourcing requirements
Vendor selection techniques
Inviting internal providers to vendor selection
Sourcing models
Service integration and management considerations

Get This Course $2,745

3-day instructor-led training course
Practice exams and prep questions
Exam Voucher included
After-course instructor coaching benefit

#1281

Jul 5 - 7 9:00 AM - 4:30 PM EDT

Virtual
Jul 26 - 28 10:00 AM - 5:30 PM EDT

Austin or Virtual
Aug 9 - 11 9:00 AM - 4:30 PM EDT

Herndon, VA or Virtual
Aug 23 - 25 9:00 AM - 4:30 PM EDT

Virtual
Aug 30 - Sep 1 9:00 AM - 4:30 PM EDT

Toronto or Virtual
Sep 13 - 15 9:00 AM - 4:30 PM EDT

Virtual
Sep 26 - 28 9:00 AM - 4:30 PM EDT

New York or Virtual
Nov 1 - 3 9:00 AM - 4:30 PM EDT

Ottawa or Virtual
Dec 6 - 8 12:00 PM - 7:30 PM EST

Bellevue, WA or Virtual
Dec 20 - 22 11:00 AM - 6:30 PM EST

Aurora, CO or Virtual
Jan 24 - 26 10:00 AM - 5:30 PM EST

Austin or Virtual
Feb 14 - 16 9:00 AM - 4:30 PM EST

Herndon, VA or Virtual
Feb 28 - Mar 1 9:00 AM - 4:30 PM EST

Toronto or Virtual
Mar 26 - 28 9:00 AM - 4:30 PM EDT

New York or Virtual
Apr 17 - 19 9:00 AM - 4:30 PM EDT

Virtual
May 1 - 3 9:00 AM - 4:30 PM EDT

Ottawa or Virtual
Jun 5 - 7 12:00 PM - 7:30 PM EDT

San Francisco or Virtual

Scroll to view additional course dates

3-day instructor-led training course
Practice exams and prep questions
Exam Voucher included
After-course instructor coaching benefit

#1281

Jul 5 - 7 9:00 AM - 4:30 PM EDT

Virtual
Jul 26 - 28 10:00 AM - 5:30 PM EDT

Austin or Virtual
Aug 9 - 11 9:00 AM - 4:30 PM EDT

Herndon, VA or Virtual
Aug 23 - 25 9:00 AM - 4:30 PM EDT

Virtual
Aug 30 - Sep 1 9:00 AM - 4:30 PM EDT

Toronto or Virtual
Sep 13 - 15 9:00 AM - 4:30 PM EDT

Virtual
Sep 26 - 28 9:00 AM - 4:30 PM EDT

New York or Virtual
Nov 1 - 3 9:00 AM - 4:30 PM EDT

Ottawa or Virtual
Dec 6 - 8 12:00 PM - 7:30 PM EST

Bellevue, WA or Virtual
Dec 20 - 22 11:00 AM - 6:30 PM EST

Aurora, CO or Virtual
Jan 24 - 26 10:00 AM - 5:30 PM EST

Austin or Virtual
Feb 14 - 16 9:00 AM - 4:30 PM EST

Herndon, VA or Virtual
Feb 28 - Mar 1 9:00 AM - 4:30 PM EST

Toronto or Virtual
Mar 26 - 28 9:00 AM - 4:30 PM EDT

New York or Virtual
Apr 17 - 19 9:00 AM - 4:30 PM EDT

Virtual
May 1 - 3 9:00 AM - 4:30 PM EDT

Ottawa or Virtual
Jun 5 - 7 12:00 PM - 7:30 PM EDT

San Francisco or Virtual

Scroll to view additional course dates

Bring this or any training to your organization
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Delivered when, where, and how you want it
Blended learning models
Tailored content
Expert team coaching

#1281

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ITIL 4 Specialist: CDS Training FAQs

The course covers key concepts of service management, ITIL practices across the service value stream, and creating, delivering, and supporting services. You will also learn about general management practices, technical management practices, and the dimensions of service management, including knowledge management, supplier management, and relationship management.

The ITIL® 4 Specialist Create, Deliver, and Support training is designed for ITSM practitioners managing the operation of IT-enabled & digital products and services and those responsible for end-to-end delivery.

Accredited training for the ITIL Managing Professional modules is mandatory to ensure complete understanding of the core material. All modules have ITIL® 4 Foundation Training (course 1199) as a prerequisite.

Before attending the instructor-led class, you will receive an electronic Pre-Course Study Guide and the ITIL 4 Managing Professional Create, Deliver and Support book. You are required to read the materials as part of the 21 hours of personal study.

Once you have ITIL 4 Foundation certification, this course is one of 4 Specialist courses needed to achieve the ITIL 4 Managing Professional certification.

Learning Tree will set up the Take2 option for all attendees for publicly scheduled course events when we order your exam voucher. In addition, if you aren't successful on your first exam, you will be notified by PeopleCert that you are eligible to register for the exam retake.

Though exam vouchers can cost hundreds, there is no additional cost to you to sign up for the Take2 re-sit program. Take2 is an additional complimentary benefit offered to you by Learning Tree.

Yes, you must re-sit the exam within six months of your initial exam.

This course is one of four specialist courses that you need to complete to achieve the ITIL 4 Managing Professional certification. You must have ITIL 4 Foundation certification to participate.

The course covers key concepts of service management, ITIL practices across the service value stream, and creating, delivering, and supporting services. It includes general management practices, technical management practices, the dimensions of service management, design and transition, strategy management, service financial management, information security management, architecture management, and guiding principles.

The ITIL 4 Specialist: Create, Deliver, and Support Training can be taken in-person or online.

ITIL® 4 Specialist: Create, Deliver, and Support Training

ITIL 4 Specialist: CDS Training Delivery Methods

ITIL® 4 Specialist: Create, Deliver, and Support Training Course Information

ITIL 4 Specialist: CDS Training Outline

Module 1: Key Concepts of Service Management

Module 2: CDS — ITIL Practices Across the Service Value Stream

Module 3: Create, Deliver, and Support Services

ITIL 4 Specialist: CDS Training FAQs

What will I learn in this course?

Who is this ITIL 4 Specialist Create, Deliver and Support training for?

What are the prerequisites for the ITIL 4 Specialist: Create, Deliver, and Support Training?

What do I need to complete before the instructor-led class?

How does this ITIL 4 Specialist: Create, Deliver, and Support course help me achieve ITIL 4 Managing Professional Certification?

How do I know if I am eligible for the Take2 exam retake option?

How much does the Take2 exam retake cost?

Does the Take2 exam retake option expire?

How does this ITIL 4 Specialist: Create, Deliver, and Support course help me achieve ITIL 4 Managing Professional Certification?

What are the topics covered in the course?

What are the delivery methods for ITIL® 4 Specialist: CDS Training?

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