Learning Tree International limits the provision of its educational services to employees of corporations, partnerships and government organizations who are sponsored by their respective organizations. This agreement is between Learning Tree International and the employer.
GUARANTEE OF QUALITY
Our Guarantee of Quality provides our customers with the opportunity to attend the course of their choice — and then pay only if 100% satisfied with the value of the course. If a customer sends us a written notice of dissatisfaction with a course within 60 days of the course start date, the customer will have the option of retaking the course at no charge, applying prepaid tuition fees against another course attendance, or receiving a full refund of any course tuition paid and cancellation of any unpaid invoices for that course. If a customer used a Training Passport, FlexVoucher or a Pay-As-You-Learn Voucher for the course, we will not count the attendance against the Training Passport, FlexVoucher or Pay-As-You-Learn Voucher used. This guarantee will only apply if customer completes the longer of (a) attending one full day of a course, or (b) attending half of the course length.
The course tuition must be paid in full prior to attendance or the granting of customer access to the course. Any and all applicable taxes will be invoiced. In the case of the Pay-As-You-Learn Voucher Program, payment for each Pay-As-You-Learn Voucher is due upon invoice receipt. The course tuition includes instruction; course materials; the use of software, computers and other technical hardware as appropriate to the course; and Learning Tree Certification Examinations. Learning Tree International also provides light refreshments during morning and afternoon breaks. The course tuition does not include sleeping rooms, meals, travel or any other expenses that may be incurred by our customer.
We welcome the enrolment of a qualified substitute in an enrollee’s place provided the customer notifies us in writing before the first day of the course (excludes PRINCE2®, ITIL®, COBIT®, MSP® and Change Management courses). 100% of any prepaid course tuition fees will be credited against the course tuition fee of the substitute. However, the substitute may not take advantage of any discount program for which he or she is not otherwise qualified. Training Passports are non-transferable and therefore are not eligible for substitution. Substitutions for On-Demand Courses are excluded.
If a customer would like to cancel or transfer their course, they must notify Learning Tree prior to two weeks before the start date of the course or within seven days of registration. If a customer transfers to another course prior to two weeks before the start date or within seven days of registration of the course in which originally enrolled, 100% of any prepaid course tuition will be applied toward the course tuition for the subsequent course. If a customer needs to cancel an enrollment two weeks prior to the start of the class or within seven days of registration, we will refund 100% of any prepaid course tuition for that enrollment. If a customer does need to transfer or cancel a course within two weeks of the start date of the course or after seven days from the date of registration, a fee equal to 50% of the price of the course will be assessed for any standard attendances. Attendances associated with a Learning Tree program will be assessed a $500 fee. Training Passports, FlexVouchers and Pay-As-You-Learn Vouchers cannot be used after their expiration dates, and a course cancellation or transfer by the customer will not extend a Training Passport, FlexVoucher Pack or Pay-As-You-Learn Voucher Pack expiration date.
Learning Tree Premium Course is any course that includes 3rd party materials, exam vouchers, certifications, specialized instructors, special software licenses, or premium labs and course kits. A course could have one or all of these attributes to be considered a Premium Class. The cost to execute these courses are higher than our standard Public Courses. Learning Tree reserves the right to designate courses as Premium based on these or other high costs associated with executing these events.
Customers must prepay for On-Demand Courses prior to access being granted by Learning Tree. On-Demand Courses are not cancellable by the customer and are non-refundable.
LEARNING TREE COACHING
Learning Tree Coaching is a program designed to “bridge the gap” between classroom training and the workplace. The coaching is done at the workplace as a one-day extension immediately following completion of a Learning Tree On-Site Course. The instructor helps course attendees put into practice the knowledge gained in the course to tackle real projects or assignments, as well as services to redefine job roles, update competencies and define additional skills gaps.
LEARNING TREE ANYWARE MATERIALS
Our AnyWare-related materials are included in our overall course tuition pricing. In the event that a customer enrolled in a Learning Tree AnyWare course is shipped a set of course materials and subsequently cancels their enrolment and does not reschedule for a future date, they will be responsible for returning those course materials to Learning Tree. Returning AnyWare materials to Learning Tree is easy and at no cost to the customer. The customer should affix the pre-paid return label to the outside of the box and take it to the authorized shipping company or drop-off location.
Training Passports (i) are nontransferable and can only be used to pay course tuition fees for the named holder and (ii) cannot be used to attend courses that are either in excess of the specified number of courses or which start more than 12 months after the start date of the first course attended under that 3-Course Training Passport, or which start more than 24 months after the start date of the first course attended under the 4-Course Training Passport. If a customer purchases a Training Passport and cancels prior to its expiration, we will refund 100% of the difference between the price paid for the Training Passport and the sum of the standard full tuition for each of the courses the customer attended using that Training Passport. Learning Tree reserves the right to exclude certain courses from eligibility in the Passport Program.
FlexVoucher Pack agreements are purchase arrangements that provide discounts based on the initial committed volume of the customer purchase. FlexVouchers are transferable within an organization and can be used to pay for the attendance of any qualified course participant. Customers may attend as many courses covered by the value of the FlexVoucher Pack purchase. The FlexVoucher Pack sales are final and non-refundable, with a start date beginning on the earlier of the first course attended or 30 days after the purchase date and an expiration of 12 months after the start date. Learning Tree reserves the right to exclude certain courses from eligibility in the FlexVoucher program or require more than one voucher for certain premium courses.
PAY-AS-YOU-LEARN VOUCHER PROGRAM
Pay-As-You-Learn Vouchers are offered for Public Courses only in 25-course packs or greater. A commitment to purchase a minimum number of 25 Pay-As-You-Learn Vouchers within a twelve (12) month period is required and must be confirmed in writing via a Purchase Order (PO) or equivalent. The agreement is for one (1) year renewable on an annual basis and the committed Pay-As-You-Learn Vouchers must be used within twelve (12) months from the start date of the first course attended under that Pay-As-You-Learn Voucher Pack; otherwise, pricing expires on the renewal date. The Pay-As-You-Learn Voucher is transferable and a qualified substitute will be allowed to attend in the enrollee’s place. This substitution can be made at any time prior to the first day of the course. Learning Tree reserves the right to exclude certain courses from eligibility in the Pay-As-You-Learn Voucher Program.
BLENDED LEARNING PROGRAM
The Blended Learning Programs provide access to a blend of training, support, and other 3rd party materials offered within a subscription period. The subscription period and components associated with each program will vary based on the specific program being offered and selected for purchase. The agreement is on a subscription basis for each attendee, and purchases under the program are non-refundable. Once the subscription is paid in full, or a purchase order is accepted, the attendee can access all program components during the subscription period.
PREMIUM TRAINING BUNDLE PROGRAM
The Premium Training Bundle Program offers an additional level of enhanced access, including unlimited access to a multi-day course, additional training, support, and other 3rd party materials offered within a subscription period. The subscription period and components associated with each program will vary based on the specific program being offered and selected for purchase. The agreement is on a subscription basis for each attendee, and purchases under the program are non-refundable. Once the subscription is paid in full, or a purchase order is accepted, the attendee can access all program components during the subscription period.
ONSITE CANCELLATION POLICY
If a customer needs to cancel or reschedule any event less than 16 days before the scheduled start of the event, the customer will be subject to a cancellation fee in the amount of 50% of the event fee. However, if the event is rescheduled to execute within ninety (90) days of the cancellation date, then a cancellation fee in the amount of 25% of the event fee will apply. Learning Tree will not impose any penalty if the customer notifies Learning Tree of the need to cancel or reschedule an event 16 days prior to the scheduled start date of the event. Any event cancelled or rescheduled that is non-standard in length, content, delivery method, etc., based on customer requirements and request, and the customer cancels the course, the customer will pay for all incurred customization fees, or performance costs associated with the event.
TERMS FOR ROOM RENTALS
Learning Tree International Room Rentals are subject to the Terms and Conditions of the Room Rental Agreement executed prior to the start of the room rental.
ACCOMMODATION FOR DISABILITIES
We are committed to providing reasonable accommodation for participants with disabilities. Upon written request from a participant’s employer, at least two weeks before the start of the course, we will provide a participant with disabilities an additional seat in the classroom and an additional set of course materials for an Auxiliary Aide and/or a copy of the course notes in computer-readable format at no additional cost. The employer of the participant is responsible for all other costs of any necessary accommodation, including Auxiliary Aides. Please call 1-800-843-8733 at least two weeks before the start of the course so that Learning Tree International can arrange for Auxiliary Aides and bill the employer of the participant for the costs.
The customer agrees that all course participants will abide by security measures in effect at the course location.
At times, we must change a course location, course date or postpone a course. We will try to give the customer as much advance notice as possible of any such change. If the customer is unable to attend the revised location or date, we will credit 100% of any prepaid course tuition fees paid against a future course or, if requested, refund those fees. Changes in course locations, course dates or the postponement of courses will not extend a Training Passport, FlexVoucher Pack or Pay-As-You-Learn Voucher Pack expiration date. Learning Tree International's sole liability will be limited to the refunding of any fees paid in respect of the course and Learning Tree International shall not be responsible for any incidental or consequential loss arising whatsoever.
ELECTRONIC TRANSFER PAYMENT
Electronic funds transfer or wire payment of Learning Tree invoices may be processed by sending payment to:
Learning Tree International Inc. c/o HSBC Bank Canada
All copyrights, patents, designs and other intellectual property rights in or relating to any course materials provided or made available in connection with our courses remain the sole property of Learning Tree International. No part of any course materials may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, or translated into any language without the prior written permission of Learning Tree International.
These terms and conditions set out above represent a complete statement of the agreement between the parties and supersede all prior discussions, correspondence and representations. Our brochures and advertisements are for information purposes only and are not intended to form any agreement between Learning Tree International and the recipient. Learning Tree International reserves the right to change pricing, registration terms and conditions, to make changes to any of our products or programs described on this website, or to change a course location or cancel a course at any time without notice or liability. Unless otherwise agreed in writing, any terms or conditions specified on or referenced within an ordering document shall have no force or effect, and in no event shall Learning Tree International's performance of services or provision of products constitute acceptance of any such terms or conditions. This agreement will be governed by Ontario law, without regard to any conflicts of law.