Conflict Management and Resolution Essentials

Course 4972

  • Duration: 1 day
  • Language: English
  • 7 PMI PDUs
  • Level: Advanced

Workplace conflict can lead to damaged relationships and poor productivity, but there are constructive ways for responding to conflict and preventing it from becoming destructive. Through realistic work scenarios, this Conflict Resolution training course provides the skills to identify emotional triggers that create conflict, apply proactive response techniques, and build an environment of cooperation.

No formal prerequisites are required to attend this course.

Conflict Management and Resolution Essentials Delivery Methods

  • Attend online, in person, or bring this course to your facility
  • After-course instructor coaching

Conflict Management and Resolution Essentials Course Benefits

Recognize filters, lenses, and mistaken assumptionsCope with challenging personalitiesOpen the door to resolving conflict without set expectationsMediate conflict between coworkers

Conflict Resolution Course Outline

  • Identifying conflict situations
  • Dealing with anger
  • Valuing, respecting and acknowledging personal boundaries
  • Clarifying personal boundaries that enable strong relationships

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