Business Analyst Soft Skills Training

Level: Foundation
Rating: 4.8/5 4.79/5 Based on 28 Reviews

Interacting effectively and harmoniously with your stakeholders and team members is crucial to your success as a business analyst. In this Business Analyst Soft Skills training course, you see how specific skills, behaviors, and attitudes can impact business analysis activities, and enhance your ability to become a key influencer on projects in your organization.

Key Features of this Business Analyst Soft Skills Training:

  • After-course instructor coaching benefit
  • Learning Tree end-of-course exam included

You Will Learn How To:

  • Apply soft skills to increase your effectiveness as a business analyst
  • Elicit clear stakeholder requirements with ease
  • Present to high level stakeholders to gain buy-in
  • Apply visualization strategies to facilitate critical thinking



Choose the Training Solution That Best Fits Your Individual Needs or Organizational Goals


In Class & Live, Online Training

  • 3-day instructor-led training course
  • One-on-one after-course instructor coaching
  • Tuition can be paid later by invoice -OR- at the time of checkout by credit card
View Course Details & Schedule

Standard $2745 CAD

Government $2415 CAD




Team Training

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  • Delivered when, where, and how you want it
  • Blended learning models
  • Tailored content
  • Expert team coaching

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In Class & Live, Online Training

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Note: This course runs for 3 Days

  • Dec 8 - 10 9:00 AM - 4:30 PM EST Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare) Reserve Your Seat

  • Mar 23 - 25 9:00 AM - 4:30 PM EDT Washington, DC / Online (AnyWare) Washington, DC / Online (AnyWare) Reserve Your Seat

  • Jun 1 - 3 9:00 AM - 4:30 PM EDT Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare) Reserve Your Seat

  • Sep 7 - 9 9:00 AM - 4:30 PM EDT Washington, DC / Online (AnyWare) Washington, DC / Online (AnyWare) Reserve Your Seat

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Important Business Analyst Soft Skills Course Information

  • Requirements

    • Experience at the level of:
      • Course 211, Business Analysis Introduction: Defining Successful Projects, or
      • Course 3507, BCS Foundation Certificate in Business Analysis

Business Analyst Soft Skills Course Outline

  • The Value of "Soft Skills" for Business Analysis

    Why soft skills are important in business analysis

    • Identifying soft skills for solution development
    • Recognizing your soft skills challenges

    Introducing the BA Interaction Model

    • Creating the business analysis context
    • The product/solution development life cycle

    Aligning soft skills competencies to elicitation

    • Collaboration
    • Facilitation
    • Active listening
    • Communication
    • Conflict resolution
    • Negotiation
  • Communicating the Business Need: Making Presentations

    Deploying strategic collaboration techniques

    • Collaborating with high level stakeholders
    • Communicating the business need

    Presenting to the organization

    • Gaining buy–in: formal presentation techniques
    • Selling strategies: the value of the elevator pitch
  • Developing Dynamic Elicitation Skills

    Eliciting requirements

    • Facing key stakeholder elicitation challenges
    • Establishing a collaborative environment through questioning

    Creating dynamic questioning strategies

    • Reviewing different question types
    • Generating dynamic questions with an innovative questioning model

    Working with non–verbal communication

    • Developing active listening strategies
    • Visualizing and prototyping to achieve clarity

    Elicitation strategies for requirements workshops

    • Building value through iterative elicitation
    • Discussing the design/define dilemma
    • Creating focus for prototyping with SCAMPER
  • Facilitating Meetings

    Develop the skills to become a "Complete Facilitator"

    • Defining the characteristics of effective facilitators
    • Improving interpersonal and observational skills

    Creating an assertive facilitation climate

    • Presenting the meeting agenda
    • Designing meeting ground rules
    • Opening and documenting the meeting
    • Questioning techniques to guide your audience
    • Pros and cons of listening techniques
    • Closing the meeting
  • Advanced Facilitation Strategies and Techniques

    Building consensus

    • Techniques for bringing an audience to consensus
    • When consensus can fail
    • Handling disagreements and mitigation techniques

    Handling behaviors

    • Dealing with difficult people and group dysfunction
    • Conflict resolution strategies
    • Creating a remediation plan
  • Negotiating and Communicating Issues

    Principles of negotiation

    • Best practices for effective negotiation
    • Techniques for sharing information
    • Ranking and ordering priorities
    • Building acceptance criteria

    Uncovering and communicating issues

    • Developing a process for issue management
    • Capturing and vetting stakeholder issues
    • Preframing issues to the project team
    • Enabling informed stakeholder decision–making
  • Visualization Strategies to Enhance Communication

    Visualization techniques

    • Utilizing user stories to clarify requirements
    • Telling stories with graphs and charts
    • Brainstorming with mind maps
    • Identifying process issues with models

    Applying soft skills for influence and leadership

    • Identifying key course takeaways for immediate implementation
    • Building your personal action plan

Team Training

Business Analyst Soft Skills Training FAQs

  • What are business analyst soft skills?

    Business analyst skills are important to do a successful job with your stakeholders or team members. Business analyst skills include but not limited to critical thinking, effective communicator, and a fluent problem solver.

  • Can I learn business analyst soft skills online?

    Yes! We know your busy work schedule may prevent you from getting to one of our classrooms which is why we offer convenient online training to meet your needs wherever you want, including online training.

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Herndon, VA / Online (AnyWare)
Washington, DC / Online (AnyWare)
Herndon, VA / Online (AnyWare)
Washington, DC / Online (AnyWare)
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