Leading Through a Crisis

Course 4983

  • Duration: 1 day
  • Language: English
  • Level: Foundation

Your organization, or any social group of which you are a member, is likely to encounter a crisis in the future. This course will provide a framework for addressing this crisis as a leader. It will show you how to lead through crisis by marshalling the efforts of followers and stakeholders towards a realistic future state in which the organization and those affected can once again thrive.

This is a one-day hands-on course with no exams and no certifications but much discussion. A realistic case study will be used to amplify all learning objectives.

Leading Through a Crisis Delivery Methods

  • Learn to apply a practical leadership framework to crisis resolution
  • Learn to effectively communicate while addressing crisis dynamics
  • Apply skills learned via a realistic case study

Leading Through a Crisis Course Benefits

Define of a crisis in terms of a social structure’s inability to thrive and the difference between a problem and a crisis.Articulate (in a transparent fashion) the current state of a social structure that is not thriving due to a crisis in a way that motivates followers to recognize the need for change.Realistically define a future state in which the social structure once again thrives in a way that inspires followers to embrace change.Apply the basic models for change.The importance of communicating the specific model for change to followers and “owning it” as the leader.How to influence followers on the road to change.

Leading Through a Crisis Outline

  • Anatomy of a crisis through real world examples
  • Overview of the course Case Study
  • Social groups affected by a crisis
  • Decision rules employed by social groups to handle problems
  • The definition of a crisis as opposed to a problem
  • Double loop learning in a crisis
  • Data sources in a crisis
  • Acknowledgement of a crisis
  • Crisis leadership as a decision
  • Activity: Defining crises occurring in your social groups
  • The dynamics of a crisis and the role of the leader
Part 1
  • Defining the current state of a social group under crisis
  • Defining those who are hurt, vulnerable, suffering
  • Defining the stakeholders in a crisis
  • The need for data analytics in defining a crisis
  • Examples in defining the current state
  • Case Study: Defining the current state
Part 2
  • Determining the leader’s vision for the future state
  • Building a goal statement
  • Historical examples
  • Case Study: Defining the future state
Part 1
  • Defining what must change as a crisis is resolved
  • Applying traditional project management in crisis resolution
  • Defining the deliverables
  • Applying agile management in crisis resolution
  • Defining what must be learned
  • Innovation in crisis resolution
  • Examples in determining the appropriate change model
  • Case Study: Determining the change model
Part 2
  • Determining the emotional dynamics of a crisis
  • Standard leadership models
  • The crisis leadership model
  • Emotional Intelligence during a crisis
  • The leader’s need to influence in a crisis
  • Influencing techniques in a crisis
  • Decision making during a crisis
  • Building the crisis management team
  • Case Study: Building the crisis management team

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Course FAQs

No, the course is about leadership not standard processes.

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