FitSM® Foundation Certification Training

Course 1280

  • Duration: 1 day
  • Exam Voucher: Yes
  • Language: English
  • Level: Foundation

In this FitSM Foundation training course, you’ll learn to implement the foundations of effective IT Service Management (ITSM) processes using Fits — a concise, lightweight, and achievable ITSM standard. FitSM is designed for professionals who wish to be quickly recognized for having the competencies needed to implement effective ITSM processes — without delving into the intense detail of other frameworks.

ITSM is the de facto standard most organizations use to manage IT and streamline Information Technology activities into customer-facing services. Initially, the IT Infrastructure Library (ITIL®) provided the core guidance using a Best Practice for organizations to fulfill this purpose. However, with very few exceptions, only a few processes are adopted, mainly in customer interfacing IT support.

FitSM Foundation Training Delivery Methods

  • In-Person

  • Online

FitSM Foundation Training Information

In this course, you will learn the following:

  • The primary IT service management concepts and terms
  • The purpose and structure of FitSM standards – plus their relationship to other standards
  • The process framework underpinning FitSM
  • The requirements defined in FitSM – enabling you to adopt implementation more quickly and efficiently
  • How to help your organization achieve the first step toward implementing the complete set of IT Service Management processes
  • Methods to enhance your organization’s provision of IT services
  • Practical applications of ITSM processes in federated environments – where services are managed in cooperation with competing or disparate organizations

Training Prerequisites


Certification Information

Attendees of this FitSM Foundation course can take the FitSM Foundation exam at the end of class.

The exam is 30 minutes, a closed book with 20 multiple-choice questions. At least 65% of correct answers (13 of 20) are required to pass the exam.

FitSM Foundation Training Outline

In this module, you will learn how to:

  • Articulate the need for IT service management
  • Define key ITSM terms and concepts

In this module, you will learn how to:

  • Define FitSM
  • Articulate the FitSM approach
  • Understand key ITSM and FitSM principles

In this module, you will learn how to:

  • Define general aspects of a Service Management System (SMS)
  • Understand key concepts of the SMS

In this module, you will learn how to:

  • Understand critical processes of ITSM
  • Articulate the requirements of each process according to FitSM

In this module, you will learn how to:

  • Articulate the risks and benefits of implementing ITSM
  • Understand how federated IT service provisioning compares with non-federated IT service provisioning

In this module, you will learn how to:

  • Define related ITSM standards and frameworks and how FitSM can complement their approaches 

Need Help Finding The Right Training Solution?

Our training advisors are here for you.

FitSM Foundation Training FAQs

FitSM is a free and lightweight standards family to facilitate service management in IT service provision. The FitSM standard and associated certification scheme are maintained by the ITEMO (IT Education Management Organisation) FitSM working group. The FitSM standard was initially developed through the FedSM Project, funded by the European Commission.

FitSM is designed to be compatible with ISO/IEC 20000-1 (requirements for a service management system) international standards and ITIL. The FitSM process model, requirements, recommended activities, and role model targets a lightweight implementation. Equally, it can be applied as a first step to introducing full ITSM, i.e., applying ITIL good practices and achieving compliance against ISO/IEC 20000-1.

  • Create a clear, pragmatic, lightweight and achievable standard for effective IT service management (ITSM).
  • Offer a version of ITSM which is more accessible for a broader range of environments than traditional ITSM solutions, including federated scenarios.
  • Provide solutions that can be efficiently implemented in organizations ranging from SMEs and start-ups to large enterprises.
  • Define an achievable baseline of ITSM effectiveness that can be expanded if necessary.

  • FitSM® training and certification is designed for all professionals providing and delivering IT services.
  • Past attendees of ITIL training who are interested in learning a more flexible framework in which to apply the principles of ITIL.

Certification candidates and existing credential holders are responsible for reporting all Continuing Certification Requirements Program (CCR) activities to PMI (Project Management Institute). To report the completion of a Learning Tree course, you can use the Online PDU (Professional Development Units) Resources System.

  • Go to the PMI Continuing Certification Requirements System
  • Log in with your username and password
  • Locate the claim code associated with your course in the table in this document
  • Click on “Report PDU for this activity”
  • Fill in the date started and date completed
  • Click on the box agreeing that this claim is accurate and then submit

PDU Information for This Course:

  • Total PDUs: 7
  • Ways of Working PDUs: 2
  • Power Skills PDUs: 1
  • Business Acumen PDUs: 4
  • PMI Claim Code: 11545M71DK
Chat With Us