In this FitSM Foundation training course, you’ll learn to implement the foundations of effective IT Service Management (ITSM) processes using Fits — a concise, lightweight, and achievable ITSM standard. FitSM is designed for professionals who wish to be quickly recognized for having the competencies needed to implement effective ITSM processes — without delving into the intense detail of other frameworks.
ITSM is the de facto standard most organizations use to manage IT and streamline Information Technology activities into customer-facing services. Initially, the IT Infrastructure Library (ITIL®) provided the core guidance using a Best Practice for organizations to fulfill this purpose. However, with very few exceptions, only a few processes are adopted, mainly in customer interfacing IT support.
FitSM Foundation Training Delivery Methods
FitSM Foundation Training Information
In this course, you will learn the following:
- The primary IT service management concepts and terms
- The purpose and structure of FitSM standards – plus their relationship to other standards
- The process framework underpinning FitSM
- The requirements defined in FitSM – enabling you to adopt implementation more quickly and efficiently
- How to help your organization achieve the first step toward implementing the complete set of IT Service Management processes
- Methods to enhance your organization’s provision of IT services
- Practical applications of ITSM processes in federated environments – where services are managed in cooperation with competing or disparate organizations
Training Prerequisites
None.
Certification Information
Attendees of this FitSM Foundation course can take the FitSM Foundation exam at the end of class.
The exam is 30 minutes, a closed book with 20 multiple-choice questions. At least 65% of correct answers (13 of 20) are required to pass the exam.
FitSM Foundation Training Outline
In this module, you will learn how to:
- Articulate the need for IT service management
- Define key ITSM terms and concepts
In this module, you will learn how to:
- Define FitSM
- Articulate the FitSM approach
- Understand key ITSM and FitSM principles
In this module, you will learn how to:
- Define general aspects of a Service Management System (SMS)
- Understand key concepts of the SMS
In this module, you will learn how to:
- Understand critical processes of ITSM
- Articulate the requirements of each process according to FitSM
In this module, you will learn how to:
- Articulate the risks and benefits of implementing ITSM
- Understand how federated IT service provisioning compares with non-federated IT service provisioning
In this module, you will learn how to:
- Define related ITSM standards and frameworks and how FitSM can complement their approaches
