In this module, you will examine the components of mail flow and learn how to manage your mail flow, which is a crucial task for every Exchange administrator. You will study the differences between managing mail flow in Exchange Online, Exchange Server, and Exchange Hybrid deployments. From managing mail flow, you will transition to troubleshooting mail flow issues such as emails not being routed correctly in or outside your organization or when secure connections cannot be established successfully. You will learn about the tools Microsoft provides to help you find the root cause of your issues and fix your mail flow. You will then transition from troubleshooting mail flow to troubleshooting transport issues, such as network-based issues, connector and agent issues, and architectural issues, as well as how to troubleshoot in coexistence. Finally, you will learn how to check event, protocol, and tracking logs when all troubleshooting for service availability and message transport has finished and an issue persists, or if you must find historical data about issues in the past,
Lessons
- Manage mail flow
- Troubleshoot mail flow
- Troubleshoot transport issues
- Troubleshoot mail flow using logs
Lab: Conditional Mail Routing
After completing this module, students will be able to:
- Manage mail flow in organizations
- Understand mail flow for Exchange Servers
- Manage mail flow for Exchange Online
- Describe and manage mail flow in hybrid environments
- Understand how to troubleshoot SMTP mail flow issues
- Describe how to troubleshoot issues with a shared namespace
- Describe how to troubleshoot encryption issues with TLS
- Perform troubleshooting for network-based issues
- Describe troubleshooting procedures for connector and agent issues
- Plan troubleshooting for architectural issues
- Understand how to perform troubleshooting in coexistence
- Create searches for the message tracking log
- Describe how to troubleshoot using the protocol logs
- Understand how to work with the event logging for Exchange