Communication Skills Training

Course 292

  • Duration: 3 days
  • Language: English
  • 17 PMI PDUs
  • Level: Foundation
Get This Course $2,535
  • 3-day instructor-led training course
  • Earn 17 PMI PDUs
  • Earn 17 NASBA CPEs (live, in-class attendance only)
  • Self-assessments
  • Role-playing activities and video simulations

  • After-course coaching available

  • Learning Tree end-of-course exam included
#292
  • Guaranteed to Run - you can rest assured that the class will not be cancelled.
    Sep 7 - 9 9:00 AM - 4:30 PM EDT
    AnyWare
  • Oct 26 - 28 9:00 AM - 4:30 PM MDT
    Aurora or AnyWare
  • Nov 21 - 23 9:00 AM - 4:30 PM EST
    Ottawa or AnyWare
  • Jan 18 - 20 9:00 AM - 4:30 PM EST
    Herndon, VA or AnyWare
  • Mar 8 - 10 9:00 AM - 4:30 PM EST
    New York or AnyWare
  • Apr 26 - 28 9:00 AM - 4:30 PM MDT
    Aurora or AnyWare
  • May 24 - 26 9:00 AM - 4:30 PM EDT
    Ottawa or AnyWare

Are you or your teammates struggling to effectively communicate with coworkers, partners, or clients from different professional backgrounds?

In this Communication Skills Training course, you will learn the basics of communication in the workplace and beyond that will help you improve your professional relationships.

Communication Skills Training Delivery Methods

  • In-Person

  • Online

Communication Skills Training Benefits

  • Learn how to communicate requirements, feedback, and results in the workplace

  • Overcome cultural, language, and knowledge barriers

  • Experience professional growth through assertive communication

  • Continue learning and face new challenges with after-course one-on-one instructor coaching

Communication Skills Training Outline

In this module, you will learn how to:  

  • Harness the power of simple, concise, and direct language 
  • Adopt clarity, consistency, timeliness, and additional communication principles in your day-to-day workplace interactions 
  • Identify the key steps of the communication process, from developing and explaining an idea to providing or receiving feedback 

In this module, you will learn how to: 

  • Ask for feedback with clarity 
  • Get actionable solutions to your questions and communication challenges 
  • Figure out what to say and the best way to say it  
  • Create a strong connection when face-to-face communication is missing 

In this module, you will learn how to: 

  • Distinguish valuable communication from small talk  
  • Recognize and leverage your role in the communication structure and hierarchy of your organization 
  • Identify internal and external factors that impact the effectiveness of your communication  
  • Establish and manage channels for feedback  
  • Communicate nondefensively while explaining your points or ideas 

In this module, you will learn how to: 

  • Identify the four communication styles (passive, aggressive, passive-aggressive, assertive) and their respective strengths and blind spots 
  • Close communication gaps between the different styles  
  • Add flexibility to your communication without compromising your identity  

In this module, you will learn how to: 

  • Ask clarifying questions  
  • Confirm the message you receive  
  • Demonstrate respect, empathy, and sensitivity  
  • Adapt to high and low rates of speech 
  • Identify different communication volumes  
  • Interpret gestures, facial expressions, intonations, posture, use of space, and dress  
  • Make and maintain eye contact  

In this module, you will learn how to: 

  • Determine when to speak up and when not to  
  • Identify the information that’s appropriate to share 
  • Identify your model of behavior and actions to improve it  
  • Enhance your message with the appropriate body language   
  • Create convincing and believable messages 
  • Support your communication through your attitude approach 
  • Speak through silence  

In this module, you will learn how to: 

  • Treat cultural differences sensitively  
  • Build greater accountability and cultural sensitivity in virtual teams  
  • Avoid misunderstandings through cultural awareness  
  • Uncover hidden assumptions and cultural biases  
  • Recognize communication filters in yourself and others  

In this module, you will learn how to: 

  • Overcome personal communication challenges  
  • Express your anger constructively  
  • Minimize defensive reactions in others  
  • Defuse an emotional situation while maintaining your composure  
  • Take responsibility for your emotions 

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