IT Modernization:
Customer. Team. Delivery.

 

A Plan for Effectively Implementing Emerging Technologies

A major IT Modernization Program is typically one of the largest, most important investments an organization makes today, yet it is also the program most likely to fail. A successful IT Modernization program requires business and program analysis, consistent engagement with stakeholders and customers, detailed planning and execution, and most of all, a competent team of professionals to oversee every facet of the modernization effort – Application Modernization, Data Migration and Business Continuity.

 

Strategic Organizational Goals for IT Modernization

The goals associated with IT Modernizations initiatives vary, but traditionally include –

  • Improve critical processes and business outcomes
  • Improve customer engagement and service delivery
  • Improve employee engagement and productivity
  • Reduce IT / operating costs
  • Mitigate business operational risks
  • Improve recruiting / retention of key personnel

Critical Phases of an IT Modernization Program

There are significant barriers to effectively running a successful IT modernization program – timing, cultural impediments, business risks, budget cuts, complacency, tradeoffs, lack of qualified staffing and technology integration impediments. Individually and collectively, these barriers can paralyze an unprepared team. Assembling and leading a competent, integrated program team through all phases is imperative for the overall growth – or survival – of an organization. Learning Tree, with other strategic partners, has documented key deliverables within each critical phase of an IT Modernization Program. Contact our IT Modernization experts at Learning Tree should you need a jumpstart on your planning efforts.

Assessment & Roadmap

Conducting an Assessment & Creating a Roadmap for an IT Modernization initiative should include analysis of current and future business processes and capabilities to assess the extent to which the IT portfolio meets those needs. Develop a technology strategy and revised IT architecture based upon modernization priorities to support the business. Construct an implementation roadmap and articulate the strategy and benefits to all key stakeholders and staff.

Modernization Readiness

Modernization Readiness includes preparations required to set the technology architecture and project management goals. It involves actions needed to plan, communicate, organize, and staff the modernization project. An existing architecture framework needs to be evaluated for capabilities required for the modernized system, development processes are identified and an infrastructure plan for development and final deployment is created.

Modernization Execution

Modernization Execution involves detailed design, building, and configuring the new environment and application, testing that all requirements have been met, and implementing the new infrastructure and/or application. Compliance with all policy documents is critical at this stage.

Modernization Deployment

Modernization Deployment of new systems can be a moment of success, resulting in a smooth transition and satisfied users or fraught with mistakes leading to dissatisfied users and serious disruption to business. The difference between these possible outcomes depends on the quality and execution of deployment plans. Deployment can potentially affect personnel, business processes, IT infrastructure and operations, data, and support functions like finance and contracting.

Post Modernization & Continuous Process Improvement

As the system moves into production, it is important to plan for user issues through a change management process to fix defects and seamlessly account for new business processes. At the rate of change occurring within technology innovation, IT Modernization should not be viewed as a singular program, rather an ongoing transformational process. Senior leadership, IT leaders and vendor partners must continually collaborate to navigate the perpetual changing needs of the organizations’ customers and stakeholders.

 

Successfully Delivering IT Modernization is a Critical Imperative for Organizations

View the interactive IT Modernization Training Framework below:

 

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Planning or Conducting an IT Modernization Program?

Contact Learning Tree – a global leader in supporting organizations to gain the right skills, for the right people for any phase of an IT Modernization program. We’ll get you in touch with our team of expert IT consultants who are qualified to listen, learn and support your workforce development needs as a critical component of your IT Modernization program.

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