Develop Conversational Agents on Google Cloud

Module 1) Introduction to Conversational Agents   

• Describe the goals of virtual agent development and product suites.

Module 2) Introduction to conversational design

• Understand virtual agent design

Module 3) Steering bot design basics

• Design a basic steering bot using Conversational Agents

Module 4) Implementing bot design

• Create an agent, a route, intents, and pages.
• Implement routes without parameters.
• Use test agent for testing.

Module 5) Entities

• Access entity parameters.
• Create custom regular expression (RegEx) entities.
• Create custom list entities.
• Use current recommended practices for extending a system entity class

Module 6) Parameters

• Manipulate parameters using various methods.

Module 7) Event handlers

• Understand event handlers and how they are used in Conversational Agents.

Module 8) Versions and environments

• Use version testing.
• Use environments for different audiences.

Module 9) Testing

• Validate for static analysis.
• Publish to pretest user acceptance testing (UAT).
• Simulate for unit testing.

Module 10) Fulfillment

• Use text, conditional, and custom fulfillment.

Module 11) Integrations

• Configure Google Messenger and Conversational Phone Gateway.

Module 12) Webhooks

• Recognize the different types of webhooks.
• Set up a webhook with fulfillment response.
• Set up a webhook JSON response.

Module 13) Route groups

• Set up a flow route group.
• Set up a session route group.

Module 14) Design techniques

• Use flows to speed the development of an agent.
• Use guardrails to prevent problems in agent design.

Module 15) Generators and generative fallback

• Use generators and generative fallback in virtual agents