Introduction to Teams Meetings and Calling
Explore Microsoft Teams collaboration and communication capabilities, including meetings, calling, Teams Phone, and certified devices. Understand how these technologies support modern workplace communications.
What You'll Learn:
- Identify Microsoft Teams meeting and event options.
- Describe Teams Phone capabilities and PSTN connectivity.
- Explain the purpose of auto attendants and call queues.
- Recognize Teams clients, Rooms, and supported devices.
- Explore Microsoft 365 Copilot capabilities in Teams meetings and calling.
Plan for Microsoft Teams Phone
Learn how to plan a Teams Phone deployment, including licensing, PSTN connectivity, devices, calling features, and voicemail services.
What You'll Learn:
- Plan Teams Phone deployments and licensing requirements.
- Evaluate PSTN connectivity options.
- Identify Teams Phone device requirements.
- Design calling features and policies.
- Plan cloud voicemail capabilities.
Plan for Microsoft Teams Rooms and Shared Meeting Spaces
Explore the planning and design considerations for Microsoft Teams Rooms and shared meeting environments, including devices, licensing, management, and hybrid meeting experiences.
What You'll Learn:
- Identify Teams Rooms licensing and device requirements.
- Compare Teams Rooms on Windows and Android.
- Plan room accessories, components, and peripherals.
- Evaluate Surface Hub and supported conferencing solutions.
- Identify Teams Rooms management options.
Plan and Optimize Network Performance for Teams Media
Understand network requirements for real-time Teams communications and learn how to design and optimize networks to support reliable calling and meeting experiences.
What You'll Learn:
- Identify Teams network and media requirements.
- Evaluate network performance and specifications.
- Design networks for media optimization.
- Plan VPN split tunneling and media bandwidth settings.
- Implement Quality of Service (QoS) for Teams traffic.
Configure and Deploy Teams Phone
Learn how to configure Teams Phone services, including phone number assignments, Calling Plans, Operator Connect, emergency calling, and calling policies.
What You'll Learn:
- Configure emergency calling for Teams Calling Plans.
- Manage and assign PSTN phone numbers.
- Configure Operator Connect and Teams Phone Mobile.
- Create and manage Teams Phone policies.
- Apply calling configurations to support organizational requirements.
Configure and Deploy Teams Phone with Direct Routing
Explore how to implement Direct Routing to connect Teams Phone with PSTN services through Session Border Controllers and voice routing configurations.
What You'll Learn:
- Design Direct Routing call flows.
- Configure SIP trunking and voice routing.
- Implement emergency calling for Direct Routing.
- Extend Direct Routing infrastructure.
- Deploy and maintain Survivable Branch Appliances.
Extend Teams Phone with Additional Services
Learn how to extend Microsoft Teams Phone capabilities through integration with compliance recording, contact center solutions, and voice bots.
What You'll Learn:
- Explain how Teams Phone interacts with additional services.
- Configure policy-based compliance recording.
- Integrate certified contact center solutions.
- Design and deploy voice bots.
Manage Meetings and Events Experiences
Learn how to configure and manage Microsoft Teams meetings, webinars, town halls, and audio conferencing to support organizational collaboration and event requirements.
What You'll Learn:
- Configure Teams meeting settings and policies.
- Manage audio conferencing capabilities.
- Create and manage meeting templates and customization policies.
- Configure webinars and town halls with Teams Premium.
- Manage event policies and explore immersive meeting experiences.
Guided Project – Create and Assign Teams Policies to Meet Business Requirements in Microsoft Teams
Apply Microsoft Teams administration skills in a guided project focused on configuring and assigning messaging and meeting policies.
What You'll Learn:
- Create security groups for policy assignments.
- Configure messaging policies using Teams admin center.
- Create meeting policies based on business requirements.
- Assign Teams policies using PowerShell.
Configure and Manage Voice Users
Learn how to manage Teams Phone users, enable calling capabilities, and configure voice services as organizational requirements change.
What You'll Learn:
- Enable users for Microsoft Teams Phone.
- Configure users for Direct Routing.
- Manage advanced Teams Phone calling features.
- Enable Teams Phone Mobile.
- Configure Shared Calling capabilities.
Configure Auto Attendants and Call Queues
Learn how to configure Teams Phone auto attendants and call queues to manage incoming calls, route callers, and support organizational communication requirements.
What You'll Learn:
- Plan auto attendants and call queue configurations.
- Configure automated call handling and routing.
- Manage resource accounts and associated settings.
- Assign users and agents to call queues.
- Test and manage call routing experiences.
Configure, Deploy, and Manage Teams Devices
Explore the deployment and ongoing management of Microsoft Teams devices, including Teams Phones, Teams Rooms, Surface Hub, and supported shared devices.
What You'll Learn:
- Provision and manage Teams Phones and Rooms devices.
- Configure device accounts and management settings.
- Manage Surface Hub and supported Teams devices.
- Configure SIP Gateway and remote device provisioning.
- Perform device updates and manage device tags.
Guided Project – Prepare Meeting Room Experiences
Complete a guided project that prepares a Microsoft 365 environment for Microsoft Teams Rooms, including security configuration and resource account setup.
What You'll Learn:
- Prepare a Microsoft 365 tenant for Teams Rooms.
- Create dynamic security groups.
- Configure security settings for room environments.
- Create room resource accounts.
- Manage room mailbox properties.
Monitor and Troubleshoot Teams Collaboration Communications Systems
Learn how to monitor, diagnose, and troubleshoot Microsoft Teams calling, meeting, and device issues using administration and analytics tools.
What You'll Learn:
- Troubleshoot phone number assignments and Teams client issues.
- Diagnose call failures and call quality problems.
- Analyze call performance using Call Quality Dashboard.
- Troubleshoot Direct Routing configurations.
- Monitor and troubleshoot Teams meetings, Rooms, and devices.
Configure BYOD Spaces and Bookable Desks
Explore how to configure and manage bring-your-own-device (BYOD) meeting spaces and bookable desks to support flexible and hybrid workplace environments.
What You'll Learn:
- Identify BYOD space and bookable desk requirements.
- Prepare BYOD spaces and supported peripherals.
- Configure buildings and floors in Microsoft Places.
- Set up desk pools and enable desk booking.
- Manage and monitor shared workspace configurations.
