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Business Relationship Management (BRM) Training: Aligning IT & the Business
Level: Intermediate
Rating:
4.63/5 Based on 194 Reviews
In this Business Relationship Management (BRM) training course, you take on the role of a business relationship manager, learn to overcome communication barriers between IT and the business, leverage innovative best practices, and solve business problems in an IT environment. You learn to take on the role of the trusted IT adviser who can align the needs of the business with IT services.
Key Features of this Business Relationship Management (BRM) Training:
- After-course instructor coaching benefit
- Learning Tree end-of-course exam included
You Will Learn How To:
- Build a strong alignment between IT and the business
- Plan a strategy that positions you as a trusted IT advisor to key stakeholders
- Choose IT projects that build trust and alignment
- Articulate IT solutions that meet business needs
- Differentiate your internal IT services for competitive solutions
Certifications/Credits:
Choose the Training Solution That Best Fits Your Individual Needs or Organizational Goals
LIVE, INSTRUCTOR-LED
In Class & Live, Online Training
- 3-day instructor-led training course
- One-on-one after-course instructor coaching
- Tuition can be paid later by invoice -OR- at the time of checkout by credit card
TRAINING AT YOUR SITE
Team Training
- Bring this or any training to your organization
- Full - scale program development
- Delivered when, where, and how you want it
- Blended learning models
- Tailored content
- Expert team coaching
Save More On Training with FlexVouchers – A Unique Training Savings Account
Our FlexVouchers help you lock in your training budgets without having to commit to a traditional 1 voucher = 1 course classroom-only attendance. FlexVouchers expand your purchasing power to modern blended solutions and services that are completely customizable. For details, please call 888-843-8733 or chat live.
In Class & Live, Online Training
Time Zone Legend:
Note: This course runs for 3 Days
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Jan 15 - 17 9:00 AM - 4:30 PM EST New York / Online (AnyWare) Reserve Your Seat
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Jan 29 - 31 9:00 AM - 4:30 PM EST Toronto / Online (AnyWare) Reserve Your Seat
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Mar 4 - 6 9:00 AM - 4:30 PM EST Herndon, VA / Online (AnyWare) Reserve Your Seat
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May 20 - 22 9:00 AM - 4:30 PM EDT Ottawa / Online (AnyWare) Reserve Your Seat
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Jul 22 - 24 9:00 AM - 4:30 PM EDT Toronto / Online (AnyWare) Reserve Your Seat
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Aug 26 - 28 9:00 AM - 4:30 PM EDT Herndon, VA / Online (AnyWare) Reserve Your Seat
Guaranteed to Run
When you see the "Guaranteed to Run" icon next to a course event, you can rest assured that your course event — date, time, location — will run. Guaranteed.Important Business Relationship Management (BRM) Course Information
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Requirements
- Two years of work experience in IT or business
Business Relationship Management (BRM) Course Outline
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Overview of Relationship Management
- Why organizations need successful relationships between IT and the business
- Balancing the needs of IT and the business
- Effectively aligning IT investments and business goals
-
Principles for Aligning IT and the Business
The trusted IT advisor
- Recognizing how trust feels
- Defining trust in an IT organization
- Building a trusted relationship
Business Relationship Management (BRM) roles
- IT relationship management vs. IT project management
- Discovering your strengths and weaknesses
- Required technical and social competencies
-
Determining the Current State of IT
Defining a catalogue of services
- Identifying IT products and services
- The components of an ideal catalogue
- Creating an initial catalogue from scratch
- Ranking services with metrics
Developing awareness of the organizational culture
- The IntCRM Model
- Overcoming common IT relationship barriers
- Exploring how things get done in the organization
- Applying tools for culture analysis
-
Building the Trusted Relationship
Knowing your stakeholders
- The stakeholder relationship life cycle
- Classifying the roles stakeholders play
- The importance of stakeholder power and influence
Optimizing the first meeting
- Planning the meeting
- Models for understanding people
- Explaining the role of the BRM
- Confirming relationships and roles
- Leaving with actions
Planning the relationship strategy
- Analyzing the relationship
- Recruiting trusted teams
- Forming the plan
- Executing the strategy
-
Facilitating Actionable IT Solutions
Performing competitive analysis
- Evaluating IT outsourcing and consulting solutions
- Establishing your competitive advantage
Identifying opportunities for improvement
- Capturing, prioritizing and documenting business needs
- Applying a framework for prioritizing and selecting projects
- Picking quick-win projects
Designing a strategy to meet customer needs
- Conducting a modified SWOT analysis
- Questions you should ask
- Making a go or no-go decision
-
Winning Competitive IT Projects
Responding to requests
- Differentiating your services from your competitors'
- Communicating your internal IT capabilities to the business
- Validating business needs in business terms
Selling your solutions to the business
- Translating IT speak to business speak
- Linking IT solutions to pains
- Articulating IT solutions in terms of business value
- Writing clear, tailored Service Level Agreements (SLAs)
Managing project handoffs
- Ensuring a seamless transition
- Creating and maintaining communication channels
- Building the relationship
The IT relationship scorecard
- Establishing performance metrics
- Assessing BRM success
- Analyzing results
Team Training
Important Business Relationship Management (BRM) Course Information
-
Requirements
- Two years of work experience in IT or business
Business Relationship Management (BRM) Course Outline
-
Overview of Relationship Management
- Why organizations need successful relationships between IT and the business
- Balancing the needs of IT and the business
- Effectively aligning IT investments and business goals
-
Principles for Aligning IT and the Business
The trusted IT advisor
- Recognizing how trust feels
- Defining trust in an IT organization
- Building a trusted relationship
Business Relationship Management (BRM) roles
- IT relationship management vs. IT project management
- Discovering your strengths and weaknesses
- Required technical and social competencies
-
Determining the Current State of IT
Defining a catalogue of services
- Identifying IT products and services
- The components of an ideal catalogue
- Creating an initial catalogue from scratch
- Ranking services with metrics
Developing awareness of the organizational culture
- The IntCRM Model
- Overcoming common IT relationship barriers
- Exploring how things get done in the organization
- Applying tools for culture analysis
-
Building the Trusted Relationship
Knowing your stakeholders
- The stakeholder relationship life cycle
- Classifying the roles stakeholders play
- The importance of stakeholder power and influence
Optimizing the first meeting
- Planning the meeting
- Models for understanding people
- Explaining the role of the BRM
- Confirming relationships and roles
- Leaving with actions
Planning the relationship strategy
- Analyzing the relationship
- Recruiting trusted teams
- Forming the plan
- Executing the strategy
-
Facilitating Actionable IT Solutions
Performing competitive analysis
- Evaluating IT outsourcing and consulting solutions
- Establishing your competitive advantage
Identifying opportunities for improvement
- Capturing, prioritizing and documenting business needs
- Applying a framework for prioritizing and selecting projects
- Picking quick-win projects
Designing a strategy to meet customer needs
- Conducting a modified SWOT analysis
- Questions you should ask
- Making a go or no-go decision
-
Winning Competitive IT Projects
Responding to requests
- Differentiating your services from your competitors'
- Communicating your internal IT capabilities to the business
- Validating business needs in business terms
Selling your solutions to the business
- Translating IT speak to business speak
- Linking IT solutions to pains
- Articulating IT solutions in terms of business value
- Writing clear, tailored Service Level Agreements (SLAs)
Managing project handoffs
- Ensuring a seamless transition
- Creating and maintaining communication channels
- Building the relationship
The IT relationship scorecard
- Establishing performance metrics
- Assessing BRM success
- Analyzing results
Business Relationship Management (BRM) Training FAQs
-
What is Business Relationship Management (BRM)?
Business Relationship Management understand, interpret, and provide insight on IT services within the organization.
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What does a business relationship manager do?
Business relationship managers provide value to their organization by aligning business needs with IT services, while satisfying the needs of stakeholders.
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Can I learn Business Relationship Management (BRM) online?
Yes! We know your busy work schedule may prevent you from getting to one of our classrooms which is why we offer convenient online training to meet your needs wherever you want, including online training.
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Can I earn Professional Development Units for the Business Relationship Management: Aligning IT & the Business course?
Yes, you can receive PDUs from the Business Relationship Management: Aligning IT & the Business course.
To find out how many PDUs you can receive, check out the PMI Q&A List ›
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