Business Relationship Management: Aligning IT & the Business
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Business relationship managers provide value to their organization by aligning business needs with IT services, while satisfying the needs of stakeholders. In this training course, you take on the role of a business relationship manager, learn to overcome communication barriers between IT and the business, leverage innovative best practices, and solve business problems in an IT environment.
You Will Learn How To
- Build a strong alignment between IT and the business
- Plan a strategy that positions you as a trusted IT advisor to key stakeholders
- Choose IT projects that build trust and alignment
- Articulate IT solutions that meet business needs
- Differentiate your internal IT services for competitive solutions
Important Course Information
Requirements:
- Two years of work experience in IT or business
Course Outline
- Overview of Relationship Management
- Why organizations need successful relationships between IT and the business
- Balancing the needs of IT and the business
- Effectively aligning IT investments and business goals
- Principles for Aligning IT and the Business
The trusted IT advisor
- Recognizing how trust feels
- Defining trust in an IT organization
- Building a trusted relationship
Business Relationship Management (BRM) roles
- IT relationship management vs. IT project management
- Discovering your strengths and weaknesses
- Required technical and social competencies
- Determining the Current State of IT
Defining a catalog of services
- Identifying IT products and services
- The components of an ideal catalog
- Creating an initial catalog from scratch
- Ranking services with metrics
Developing awareness of the organizational culture
- The IntCRM Model
- Overcoming common IT relationship barriers
- Exploring how things get done in the organization
- Applying tools for culture analysis
- Building the Trusted Relationship
Knowing your stakeholders
- The stakeholder relationship life cycle
- Classifying the roles stakeholders play
- The importance of stakeholder power and influence
Optimizing the first meeting
- Planning the meeting
- Models for understanding people
- Explaining the role of the BRM
- Confirming relationships and roles
- Leaving with actions
Planning the relationship strategy
- Analyzing the relationship
- Recruiting trusted teams
- Forming the plan
- Executing the strategy
- Facilitating Actionable IT Solutions
Performing competitive analysis
- Evaluating IT outsourcing and consulting solutions
- Establishing your competitive advantage
Identifying opportunities for improvement
- Capturing, prioritizing and documenting business needs
- Applying a framework for prioritizing and selecting projects
- Picking quick-win projects
Designing a strategy to meet customer needs
- Conducting a modified SWOT analysis
- Questions you should ask
- Making a go or no-go decision
- Winning Competitive IT Projects
Responding to requests
- Differentiating your services from your competitors'
- Communicating your internal IT capabilities to the business
- Validating business needs in business terms
Selling your solutions to the business
- Translating IT speak to business speak
- Linking IT solutions to pains
- Articulating IT solutions in terms of business value
- Writing clear, tailored Service Level Agreements (SLAs)
Managing project handoffs
- Ensuring a seamless transition
- Creating and maintaining communication channels
- Building the relationship
The IT relationship scorecard
- Establishing performance metrics
- Assessing BRM success
- Analyzing results
Convenient Ways to Attend This Instructor-Led Course
Hassle-Free Enrolment: No advance payment required to reserve your seat.
Tuition due 30 days after you attend your course.
In the Classroom
Live, Online
Private Team Training
In the Classroom — OR — Live, Online
Tuition — Standard: $2745 Government: $2415
May 23 - 25
(3 Days)
9:00 AM - 4:30 PM EDT
Toronto / Online (AnyWare)
Reserve Your Seat
Jun 20 - 22
(3 Days)
9:00 AM - 4:30 PM EDT
Ottawa / Online (AnyWare)
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Aug 1 - 3
(3 Days)
9:00 AM - 4:30 PM EDT
New York / Online (AnyWare)
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Sep 12 - 14
(3 Days)
9:00 AM - 4:30 PM EDT
Herndon, VA / Online (AnyWare)
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Oct 17 - 19
(3 Days)
9:00 AM - 4:30 PM EDT
Toronto / Online (AnyWare)
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Dec 5 - 7
(3 Days)
9:00 AM - 4:30 PM EST
Ottawa / Online (AnyWare)
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Jan 23 - 25
(3 Days)
9:00 AM - 4:30 PM EST
New York / Online (AnyWare)
Reserve Your Seat
Mar 13 - 15
(3 Days)
9:00 AM - 4:30 PM EDT
Herndon, VA / Online (AnyWare)
Reserve Your Seat
Apr 16 - 18
(3 Days)
9:00 AM - 4:30 PM EDT
Toronto / Online (AnyWare)
Reserve Your Seat
Guaranteed to Run
When you see the "Guaranteed to Run" icon next to a course event, you can rest assured that your course event — date, time, location — will run. Guaranteed.Private Team Training
Enroling at least 3 people in this course? Consider bringing this (or any course that can be custom designed) to your preferred location as a private team training.
For details, call 1-888-843-8733 or Click here »
Tuition
Standard
Government
In Classroom or
Online
Standard
$2745
Government
$2415
Private Team Training
Course Tuition Includes:
Training Hours
Standard Course Hours: 9:00 am – 4:30 pm
*Informal discussion with instructor about your projects or areas of special interest: 4:30 pm – 5:30 pm
Enhance Your Credentials with Professional Certification
Learning Tree's comprehensive training and exam preparation guarantees that you will gain the knowledge and confidence to achieve professional certification and advance your career.
This course is endorsed by IIBA for Professional Development Hours (PD Hours) and Continuing Development Units (CDUs). For additional information and to confirm which courses are eligible towards your IIBA certification, click here.
Earn 17 PDUs
PMI, the Registered Education Provider logo, PMP, CAPM, PMI-ACP,
and PMBOK are marks of the Project Management Institute, Inc.
This course is approved by PMI® for 17 professional development units (PDUs). For more on the Project Management Institute and a full list of courses approved for PDUs.
Technical : 6 PDUs
Leadership : 2 PDUs
Business & Strategic : 9 PDUs