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Influence Skills: Getting Results without Direct Authority

COURSE TYPE

Foundation

Course Number

294

Duration

4 Days

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Success and managerial effectiveness hinges on the use of influence at all levels of an organization. With this training course, you will leverage practical tools and techniques to apply influence strategies, gain commitment from others, foster collaboration, and acquire the specific competencies, behaviours, and attitudes necessary to achieve desired results without relying on the use of authority.

You Will Learn How To

  • Apply influence strategies to gain commitment and foster collaboration
  • Gain buy-in by dynamically adjusting your approach to others
  • Achieve goals by enhancing trust and cooperation
  • Deal effectively with challenging behaviours to overcome resistance and inertia in others
  • Use knowledge and competence to influence others

Course Outline

  • Defining Influence
  • Identifying the three critical elements
  • Building value with others
  • Working with resistance for positive outcomes
  • The Elements of Influence

Five critical factors for influencing others

  • Applying the five factors: capability, perceived value, perceived value realization, perceived cost, perceived risk
  • Using an influence formula to guide your planning

Achieving and maintaining commitment

  • Stating your desired results
  • Going beyond compliance
  • Creating collaboration

Recognizing manipulation and taking positive action

  • Differentiating manipulation from influence
  • Gaining an agreement you can count on
  • Building Your Foundation

Establishing and maintaining trust

  • Creating trust-based relationships
  • Maintaining ethics and integrity

Developing rapport

  • Establishing immediate rapport
  • Applying techniques for building rapport

Listening for multiple perspectives

  • Building active-listening habits
  • Tuning in rather than tuning out
  • Applying Six Major Influence Strategies

Identifying strengths and limitations

  • Leveraging the advantages of each strategy
  • Creating your personal plan
  • Building and expanding your network
  • Negotiating for desired results

Thinking strategically

  • Executing the most appropriate strategy
  • Avoiding pitfalls and traps
  • Expanding Your Power Base

The six types of power

  • Referent
  • Information
  • Expert
  • Legitimate
  • Reward
  • Coercive
  • Extending your personal power

Developing political intelligence

  • Navigating organizational politics
  • Strengthening working relationships
  • Adapting the way politics work according to cultural norms
  • Identifying and applying political strategies effectively

Working with multiple perspectives

  • Transforming resistance and inertia in others
  • Adapting flexibly to influencing situations
  • Practicing Exemplary Leadership

Implementing five leadership practices

  • Modeling the way
  • Inspiring a shared vision
  • Challenging the process
  • Enabling others to act
  • Encouraging the heart

Developing your personal leadership plan

  • Assessing your leadership profile
  • Strategies for cultivating your leadership skills
  • Influencing a paradigm shift in others
  • Dealing with Challenging Behaviors

Recognizing the interplay of perceptions

  • Managing the six challenging behaviors
  • Overcoming the tendency to take things personally

Taking powerful actions

  • Identifying and applying deflection techniques
  • Developing remedies for difficult situations
  • Employing specific strategies for challenging behaviors
  • Converting confrontation into cooperation
  • Overcoming Resistance
  • Recognizing the many forms of resistance
  • Applying the four-step model for agreement
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Convenient Ways to Attend This Instructor-Led Course

Hassle-Free Enrolment: No advance payment required to reserve your seat.
Tuition due 30 days after you attend your course.

In the Classroom

Live, Online

Private Team Training

In the Classroom — OR — Live, Online

Tuition — Standard: $3285   Government: $2890

Jan 2 - 5 (4 Days)
9:00 AM - 4:30 PM EST
Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare) Reserve Your Seat

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Live, Online
In-Class

Jan 30 - Feb 2 (4 Days)
9:00 AM - 4:30 PM EST
Online (AnyWare) Online (AnyWare) Reserve Your Seat

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Live, Online

Feb 20 - 23 (4 Days)
9:00 AM - 4:30 PM EST
Ottawa / Online (AnyWare) Ottawa / Online (AnyWare) Reserve Your Seat

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Live, Online
In-Class

Mar 6 - 9 (4 Days)
9:00 AM - 4:30 PM EST
New York / Online (AnyWare) New York / Online (AnyWare) Reserve Your Seat

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Live, Online
In-Class

Mar 26 - 29 (4 Days)
9:00 AM - 4:30 PM EDT
Toronto / Online (AnyWare) Toronto / Online (AnyWare) Reserve Your Seat

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In-Class

May 29 - Jun 1 (4 Days)
9:00 AM - 4:30 PM EDT
New York / Online (AnyWare) New York / Online (AnyWare) Reserve Your Seat

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In-Class

Jun 19 - 22 (4 Days)
9:00 AM - 4:30 PM EDT
Ottawa / Online (AnyWare) Ottawa / Online (AnyWare) Reserve Your Seat

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In-Class

Jul 10 - 13 (4 Days)
9:00 AM - 4:30 PM EDT
Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare) Reserve Your Seat

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Live, Online
In-Class

Jul 31 - Aug 3 (4 Days)
9:00 AM - 4:30 PM EDT
Online (AnyWare) Online (AnyWare) Reserve Your Seat

How would you like to attend?

Live, Online

Sep 25 - 28 (4 Days)
9:00 AM - 4:30 PM EDT
Toronto / Online (AnyWare) Toronto / Online (AnyWare) Reserve Your Seat

How would you like to attend?

Live, Online
In-Class

Oct 30 - Nov 2 (4 Days)
9:00 AM - 4:30 PM EDT
New York / Online (AnyWare) New York / Online (AnyWare) Reserve Your Seat

How would you like to attend?

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In-Class

Guaranteed to Run

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Private Team Training

Enroling at least 3 people in this course? Consider bringing this (or any course that can be custom designed) to your preferred location as a private team training.

For details, call 1-888-843-8733 or Click here »

Tuition

Standard

Government

In Classroom or
Online

Standard

$3285

Government

$2890

Private Team Training

Contact Us »

Course Tuition Includes:

After-Course Instructor Coaching
When you return to work, you are entitled to schedule a free coaching session with your instructor for help and guidance as you apply your new skills.

Free Course Exam
You can take your Learning Tree course exam on the last day of your course or online at any time after class and receive a Certificate of Achievement with the designation "Awarded with Distinction."

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Training Hours

Standard Course Hours:9:00 am – 4:30 pm


FREE Online Course Exam (if applicable) – Last Day:3:30 pm – 4:30 pm


By successfully completing your FREE online course exam, you will:

  • Earn College Credit Units — Many Learning Tree courses are recommended for College Credits, which are accepted by over 2,000 colleges and universities, and may qualify you to receive Tuition Reimbursement.
  • Receive a Certificate of Achievement with the designation "Awarded with Distinction."

Each Course Day - Informal discussion with instructor about your projects or areas of special interest:4:30 pm – 5:30 pm

Enhance Your Credentials with Professional Certification

Learning Tree's comprehensive training and exam preparation guarantees that you will gain the knowledge and confidence to achieve professional certification and advance your career.

Earn 23 PDUs


PMI, the Registered Education Provider logo, PMP, CAPM, PMI-ACP,
and PMBOK are marks of the Project Management Institute, Inc.

This course is approved by PMI® for 23 professional development units (PDUs). For more on the Project Management Institute and a full list of courses approved for PDUs.

Technical : 15 PDUs
Leadership : 6 PDUs
Business & Strategic : 2 PDUs

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“The influence skills course was perfect for my new role. The hands-on activities provided ideas on what motivates people, with specific techniques to appeal to different types of people.”

- A. Prasad, Technology Operations Lead
Kaiser Permanente

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