ITIL® 4 Strategist: Direct, Plan and Improve Training

Level: Advanced

This ITIL 4 Strategist: Direct, Plan and Improve (DPI) course provides individuals with the practical skills necessary to create a 'learning and improving' IT organization, with a strong and effective strategic direction. It covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organization's advantage. It will provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility.

The course prepares you for the ITIL® 4 Strategist: Direct, Plan & Improve exam, a crossover exam that fullfills a core requirement of both the ITIL 4 Managing Professional (MP) and Strategic Leader (SL) certifications.

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Key Features of this ITIL 4 Strategist DPI Training:

ITIL® 4 Specialist: Direct, Plan & Improve exam included (exam taken in-class or exam voucher provided)
After-course instructor coaching benefit
Practice exams, prep questions, and additional resources included

You Will Learn How To:

Apply the key concepts of Direct, Plan and Improve
Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning
Understand the role of governance, risk and control know how to integrate the principles and methods into the service value system
Understand and know how to use the key principles and methods of continual improvement for all types of improvements
Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning and improvement
Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement
Understand and know how to direct, plan and improve value streams and practices

Choose the Training Solution That Best Fits Your Individual Needs or Organizational Goals

LIVE, INSTRUCTOR-LED

In Class & Live, Online Training

3-day instructor-led training course
Practice exams and prep questions
One-on-one after course instructor coaching
After-course instructor coaching benefit
Exam Voucher included

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Standard $2745

Government $2415

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PRODUCT #1282

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In Class & Live, Online Training

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Note: This course runs for 3 Days

Mar 18 - 20 9:00 AM - 4:30 PM EDT Herndon, VA / Online (AnyWare) Reserve Your Seat
Apr 15 - 17 9:00 AM - 4:30 PM EDT New York / Online (AnyWare) Reserve Your Seat
May 20 - 22 9:00 AM - 4:30 PM EDT Ottawa / Online (AnyWare) Reserve Your Seat
Jun 17 - 19 9:00 AM - 4:30 PM EDT Herndon, VA / Online (AnyWare) Reserve Your Seat
Jul 15 - 17 9:00 AM - 4:30 PM EDT New York / Online (AnyWare) Reserve Your Seat
Aug 12 - 14 9:00 AM - 4:30 PM EDT Ottawa / Online (AnyWare) Reserve Your Seat
Sep 16 - 18 9:00 AM - 4:30 PM EDT Herndon, VA / Online (AnyWare) Reserve Your Seat
Oct 14 - 16 9:00 AM - 4:30 PM EDT New York / Online (AnyWare) Reserve Your Seat
Nov 11 - 13 9:00 AM - 4:30 PM EST Ottawa / Online (AnyWare) Reserve Your Seat
Dec 16 - 18 9:00 AM - 4:30 PM EST Herndon, VA / Online (AnyWare) Reserve Your Seat

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Important ITIL 4 Strategist DPI Course Information

Prerequisites

Must hold the ITIL v3 or ITIL 4 Foundation Certificate (see Course 1197, Achieving ITIL® Foundation Certification, Course 1199, ITIL 4 Foundation)

ITIL 4 Strategist DPI Course Outline

Understand the Key Concepts of Direct, Plan & Improve (DPI)
- Direction
- Planning
- Improvement
- Operating Model
- Methods
- Risks
- Scope of control
Understand the Differences Between the Following Key Concepts
- Vision and Mission
- Strategy, Tactics and Operations
- Governance, compliance and management
- Policies, Controls and Guidelines
Understand the Scope of What is to be Directed and/or Planned and Know How to Use Key Principles and Methods of Direction and Planning in that Context.
- Cascade goals and requirements
- Define effective policies, controls and guidelines
- Place decision-making authority at the correct level
Understand the Role of Governance, Risk and Control and Know How to Integrate the Principles and Methods into the Service Value System
- The role of risk and risk management in DPI
- How governance impacts DPI
- Ensure that controls are sufficient, but not excessive
Understand and Know How to Use the Key Principles and Methods of Continual Improvement for all Types of Improvements
- Use the ITIL continual improvement model to improve the service value system or any part of the SVS
- Identify assessment objectives, outputs, requirements and criteria
- Select an appropriate assessment method for a particular situation
- Define and prioritize desired outcomes of an improvement
- Build, justify and advocate for a business case
- Conduct improvement reviews and lesson learn analysis
- Embed continual improvement at all levels of the SVS
Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning and improvement
Understand the nature, scope and potential benefits of organizational change management

Know how to use the key principles and methods of Communication & OCM:
- Identify and manage different types of stakeholders
- Effectively communicate with and influence others
- Establish effective feedback channels
- Establish effective interfaces across the value chain
Understand and Know How to Use the Key Principles and Methods of Measurement and Reporting in Direction, Planning and Improvement
- Define indicators and metrics to support objectives
- Direct, plan and improve value streams and practices
- Understand the differences between value streams and practices and how those differences impact direction, planning and improvement
- Select and use the appropriate methods and techniques to direct, plan and improve value streams and practices including addressing the 4 dimensions and Value Stream Mapping

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ITIL 4 Strategist DPI FAQs

What background do I need to take the instructor-led class?

ITIL 4 Strategist Direct Plan and Improve is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It will cover both practical and strategic elements.
What do I need to complete before the instructor-led class?

Before your event, you will be sent an electronic Pre-Course Study Guide and the ITIL 4 Managing Professional Create, Deliver and Support book, which you should read as part of the 21 hours of personal study
How does this ITIL 4 Strategist: Direct, Plan and Improve course help me achieve either ITIL 4 Managing Professional or Strategic Leader Certification?

Once you have ITIL 4 Foundation certification, this crossover course fulfills a core requirement for one of the four ITIL 4 Managing Professional core requirements and one of the two Strategic Leader certification requirements.

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ITIL® 4 Strategist: Direct, Plan and Improve Training

Level: Advanced

You Will Learn How To

Training Solutions

Details & Schedule

FAQs

Related Training

Get Started

Key Features of this ITIL 4 Strategist DPI Training:

You Will Learn How To:

Choose the Training Solution That Best Fits Your Individual Needs or Organizational Goals

In Class & Live, Online Training

Team Training

Save More On Training with FlexVouchers – A Unique Training Savings Account

In Class & Live, Online Training

Time Zone Legend:

Note: This course runs for 3 Days

Important ITIL 4 Strategist DPI Course Information

Prerequisites

ITIL 4 Strategist DPI Course Outline

Understand the Key Concepts of Direct, Plan & Improve (DPI)

Understand the Differences Between the Following Key Concepts

Understand the Scope of What is to be Directed and/or Planned and Know How to Use Key Principles and Methods of Direction and Planning in that Context.

Understand the Role of Governance, Risk and Control and Know How to Integrate the Principles and Methods into the Service Value System

Understand and Know How to Use the Key Principles and Methods of Continual Improvement for all Types of Improvements

Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning and improvement

Understand and Know How to Use the Key Principles and Methods of Measurement and Reporting in Direction, Planning and Improvement

Team Training

ITIL 4 Strategist DPI FAQs

What background do I need to take the instructor-led class?

What do I need to complete before the instructor-led class?

How does this ITIL 4 Strategist: Direct, Plan and Improve course help me achieve either ITIL 4 Managing Professional or Strategic Leader Certification?

Contact us

Training & Transformation Solutions

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ITIL® 4 Strategist: Direct, Plan and Improve Training

Level: Advanced

You Will Learn How To

Training Solutions

Details & Schedule

FAQs

Related Training

Get Started

Key Features of this ITIL 4 Strategist DPI Training:

You Will Learn How To:

Choose the Training Solution That Best Fits Your Individual Needs or Organizational Goals

In Class & Live, Online Training

Team Training

Save More On Training with FlexVouchers – A Unique Training Savings Account

In Class & Live, Online Training

Time Zone Legend:

Note: This course runs for 3 Days

Important ITIL 4 Strategist DPI Course Information

Prerequisites

ITIL 4 Strategist DPI Course Outline

Understand the Key Concepts of Direct, Plan & Improve (DPI)

Understand the Differences Between the Following Key Concepts

Understand the Scope of What is to be Directed and/or Planned and Know How to Use Key Principles and Methods of Direction and Planning in that Context.

Understand the Role of Governance, Risk and Control and Know How to Integrate the Principles and Methods into the Service Value System

Understand and Know How to Use the Key Principles and Methods of Continual Improvement for all Types of Improvements

Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning and improvement

Understand and Know How to Use the Key Principles and Methods of Measurement and Reporting in Direction, Planning and Improvement

Team Training

ITIL 4 Strategist DPI FAQs

What background do I need to take the instructor-led class?

What do I need to complete before the instructor-led class?

How does this ITIL 4 Strategist: Direct, Plan and Improve course help me achieve either ITIL 4 Managing Professional or Strategic Leader Certification?

Related ITIL 4 Information

Contact us

Training & Transformation Solutions

Company

Stay Connected

Please Choose a Language

Canada - English

Canada - Français