ITIL® 4 Strategist: Direct, Plan and Improve Training

Level: Advanced
Rating: 4.7/5 4.72/5 Based on 47 Reviews

This ITIL 4 Strategist: Direct, Plan and Improve (DPI) course provides individuals with the practical skills necessary to create a 'learning and improving' IT organization, with a strong and effective strategic direction. It covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organization's advantage. It will provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility.

The course prepares you for the ITIL® 4 Strategist: Direct, Plan & Improve exam, a crossover exam that fullfills a core requirement of both the ITIL 4 Managing Professional (MP) and Strategic Leader (SL) certifications.

Key Features of this ITIL 4 Strategist DPI Training:

  • ITIL® 4 Specialist: Direct, Plan & Improve exam included (exam taken in-class or exam voucher provided)
  • Take2 exam re-sit included (eligible on public events starting after April 1, 2021)
  • After-course instructor coaching benefit
  • Practice exams, prep questions, and additional resources included

You Will Learn How To:

  • Apply the key concepts of Direct, Plan and Improve
  • Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning
  • Understand the role of governance, risk and control know how to integrate the principles and methods into the service value system
  • Understand and know how to use the key principles and methods of continual improvement for all types of improvements
  • Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning and improvement
  • Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement
  • Understand and know how to direct, plan and improve value streams and practices

Choose the Training Solution That Best Fits Your Individual Needs or Organizational Goals

LIVE, INSTRUCTOR-LED

In Class & Live, Online Training

  • 3-day instructor-led training course
  • Earn 18 PMI PDUs
  • Practice exams and prep questions
  • One-on-one after course instructor coaching
  • After-course instructor coaching benefit
  • Exam Voucher included 
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Standard $2650 CAD

Government $2330 CAD

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In Class & Live, Online Training

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Note: This course runs for 3 Days

  • May 12 - 14 9:00 AM - 4:30 PM EDT Online (AnyWare) Online (AnyWare) Reserve Your Seat

  • Jul 21 - 23 9:00 AM - 4:30 PM EDT New York / Online (AnyWare) New York / Online (AnyWare) Reserve Your Seat

  • Sep 15 - 17 9:00 AM - 4:30 PM EDT Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare) Reserve Your Seat

  • Nov 3 - 5 9:00 AM - 4:30 PM EDT Ottawa / Online (AnyWare) Ottawa / Online (AnyWare) Reserve Your Seat

  • Jan 19 - 21 9:00 AM - 4:30 PM EST New York / Online (AnyWare) New York / Online (AnyWare) Reserve Your Seat

  • Mar 16 - 18 9:00 AM - 4:30 PM EDT Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare) Reserve Your Seat

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Important ITIL 4 Strategist DPI Course Information

  • Prerequisites

    Must hold the ITIL 4 Foundation Certificate (see {course 1199})

  • Take2 Exam Retake Information

    Wouldn’t you like to sit your exam knowing that you could have another shot if the outcome is not what you expected? With Learning Tree, now you can! Effective April 1, 2021, this Learning Tree training course features the Take2 re-sit exam option. In the case of an unsuccessful result, you can retake the exam within six months of your first try.

ITIL 4 Strategist DPI Course Outline

  • Understand the Key Concepts of Direct, Plan & Improve (DPI)

    • Direction
    • Planning
    • Improvement
    • Operating Model
    • Methods
    • Risks
    • Scope of control
  • Understand the Differences Between the Following Key Concepts

    • Vision and Mission
    • Strategy, Tactics and Operations
    • Governance, compliance and management
    • Policies, Controls and Guidelines
  • Understand the Scope of What is to be Directed and/or Planned and Know How to Use Key Principles and Methods of Direction and Planning in that Context.

    • Cascade goals and requirements
    • Define effective policies, controls and guidelines
    • Place decision-making authority at the correct level
  • Understand the Role of Governance, Risk and Control and Know How to Integrate the Principles and Methods into the Service Value System

    • The role of risk and risk management in DPI
    • How governance impacts DPI
    • Ensure that controls are sufficient, but not excessive
  • Understand and Know How to Use the Key Principles and Methods of Continual Improvement for all Types of Improvements

    • Use the ITIL continual improvement model to improve the service value system or any part of the SVS
    • Identify assessment objectives, outputs, requirements and criteria
    • Select an appropriate assessment method for a particular situation
    • Define and prioritize desired outcomes of an improvement
    • Build, justify and advocate for a business case
    • Conduct improvement reviews and lesson learn analysis
    • Embed continual improvement at all levels of the SVS
  • Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning and improvement

    Understand the nature, scope and potential benefits of organizational change management

    Know how to use the key principles and methods of Communication & OCM:

    • Identify and manage different types of stakeholders
    • Effectively communicate with and influence others
    • Establish effective feedback channels
    • Establish effective interfaces across the value chain
  • Understand and Know How to Use the Key Principles and Methods of Measurement and Reporting in Direction, Planning and Improvement

    • Define indicators and metrics to support objectives
    • Direct, plan and improve value streams and practices
    • Understand the differences between value streams and practices and how those differences impact direction, planning and improvement
    • Select and use the appropriate methods and techniques to direct, plan and improve value streams and practices including addressing the 4 dimensions and Value Stream Mapping

Team Training

ITIL 4 Strategist DPI FAQs

  • What background do I need to take the instructor-led class?

    ITIL 4 Strategist Direct Plan and Improve is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It will cover both practical and strategic elements.

  • What do I need to complete before the instructor-led class?

    Before your event, you will be sent an electronic Pre-Course Study Guide and the ITIL 4 Managing Professional Direct, Plan and Improve book, which you should read as part of the 21 hours of personal study.

  • How does this ITIL 4 Strategist: Direct, Plan and Improve course help me achieve either ITIL 4 Managing Professional or Strategic Leader Certification?

    Once you have ITIL 4 Foundation certification, this crossover course fulfills a core requirement for one of the four ITIL 4 Managing Professional core requirements and one of the two Strategic Leader certification requirements.

  • How do I know if I am eligible for the Take2 exam retake option?

    For publicly scheduled course events with a start date after April 1, 2021, Learning Tree will set up the Take2 option for all attendees when we order your exam voucher. If you aren’t successful on your first exam, you will be notified by PeopleCert that you are eligible to register for the exam retake. Unfortunately, those who attended a course event before April 1 and attendees of private or closed training events are not eligible for this benefit unless this has been pre-agreed.

  • How much does the Take2 exam retake cost?

    Though exam vouchers can cost hundreds of dollars, there is no additional cost to you to sign up for the Take2 re-sit program. Take2 is an additional complimentary benefit offered to you by Learning Tree.

  • Does the Take2 exam retake option expire?

    Yes, you must re-sit the exam within six months of your initial exam.

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