ITIL® 4 Foundation Training

Level: Foundation
Rating: 4.7/5 4.72/5 Based on 840 Reviews

Start your ITIL 4 certification journey on the right foot! Learning Tree's accredited ITIL 4 Foundation certification instructor-led training course and virtual academy provide you with the knowledge needed to pass the ITIL 4 Foundation Certification exam. Explore the ITIL 4 end-to-end IT/digital operating model for the creation, delivery, and continual improvement of tech-enabled products and services and how technology and IT teams play a crucial role in wider business strategy.

Key Features of this ITIL 4 Foundation Training:

  • World's only adaptive ITIL 4 Foundation course and instructor-guided learning options
  • Accredited course content and curriculum
  • ITIL 4 Foundation exam included
  • Take2 exam re-sit included (eligible on public events starting after April 1, 2021)
  • Practice exams, prep questions, and additional resources
  • Earn 18 PMI PDUs

You Will Learn How To:

  • Prepare for and pass the ITIL 4 Foundation certification exam
  • Identify opportunities to develop IT practices using ITIL guidelines
  • Interact with IT teams using ITIL 4 terminology and concepts
  • Explore the service value chain and IT service management practices
  • Recognize the importance of IT and business integration

Certifications/Credits:

PMI 18 PDU

Choose Your Method | Take2 exam re-sit included

NEW! Personalized ITIL 4 Foundation Adaptive Virtual Academy * includes Expert guidance too!

Effective April 1, 2021, this Learning Tree training course features the Take2 re-sit exam option. In the case of an unsuccessful result, you can retake the exam within six months of your first try.

Adaptive
Virtual Academy
What's Included >
Standard
$2030 CAD
Government
$2030 CAD
Live, Instructor-Led What's Included >
Standard
$2650 CAD
Government
$2330 CAD

Prices shown do not include tax.

Team Training Icon

Interested in ITIL Team Training?

ITIL 4 Foundation Virtual Academy

Time Zone Legend:
Eastern Time Zone Central Time Zone
Mountain Time Zone Pacific Time Zone

Note: This course runs for 3 Days

  • Apr 21 - 23 9:00 AM - 5:00 PM CDT Online (AnyWare) Online (AnyWare)

  • Apr 28 - 30 9:00 AM - 5:00 PM EDT Online (AnyWare) Online (AnyWare)

  • May 5 - 7 9:00 AM - 5:00 PM PDT Online (AnyWare) Online (AnyWare)

  • Jun 2 - 4 9:00 AM - 5:00 PM MDT Online (AnyWare) Online (AnyWare)

  • Jun 16 - 18 9:00 AM - 5:00 PM EDT Online (AnyWare) Online (AnyWare)

  • Jun 23 - 25 9:00 AM - 5:00 PM EDT Online (AnyWare) Online (AnyWare)

  • Jun 28 - 30 9:00 AM - 5:00 PM EDT Online (AnyWare) Online (AnyWare)

  • Jul 21 - 23 9:00 AM - 5:00 PM EDT Washington, DC / Online (AnyWare) Washington, DC / Online (AnyWare)

  • Jul 28 - 30 9:00 AM - 5:00 PM EDT Rockville, MD / Online (AnyWare) Rockville, MD / Online (AnyWare)

  • Aug 4 - 6 9:00 AM - 5:00 PM PDT Bellevue / Online (AnyWare) Bellevue / Online (AnyWare)

  • Aug 18 - 20 9:00 AM - 5:00 PM EDT Greenbelt,MD / Online (AnyWare) Greenbelt,MD / Online (AnyWare)

  • Sep 8 - 10 9:00 AM - 5:00 PM EDT Toronto / Online (AnyWare) Toronto / Online (AnyWare)

  • Sep 15 - 17 9:00 AM - 5:00 PM EDT New York / Online (AnyWare) New York / Online (AnyWare)

  • Sep 22 - 24 9:00 AM - 5:00 PM EDT Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare)

  • Oct 20 - 22 9:00 AM - 5:00 PM CDT Austin / Online (AnyWare) Austin / Online (AnyWare)

  • Oct 27 - 29 9:00 AM - 5:00 PM EDT Alexandria, VA / Online (AnyWare) Alexandria, VA / Online (AnyWare)

  • Nov 3 - 5 9:00 AM - 5:00 PM PDT San Francisco / Online (AnyWare) San Francisco / Online (AnyWare)

  • Nov 22 - 24 9:00 AM - 5:00 PM EST Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare)

  • Dec 1 - 3 9:00 AM - 5:00 PM MST Aurora / Online (AnyWare) Aurora / Online (AnyWare)

  • Dec 8 - 10 9:00 AM - 5:00 PM EST New York / Online (AnyWare) New York / Online (AnyWare)

  • Dec 15 - 17 9:00 AM - 5:00 PM EST Ottawa / Online (AnyWare) Ottawa / Online (AnyWare)

  • Jan 19 - 21 9:00 AM - 5:00 PM EST Washington, DC / Online (AnyWare) Washington, DC / Online (AnyWare)

  • Jan 26 - 28 9:00 AM - 5:00 PM EST Rockville, MD / Online (AnyWare) Rockville, MD / Online (AnyWare)

  • Feb 2 - 4 9:00 AM - 5:00 PM PST Bellevue / Online (AnyWare) Bellevue / Online (AnyWare)

  • Feb 16 - 18 9:00 AM - 5:00 PM EST Greenbelt,MD / Online (AnyWare) Greenbelt,MD / Online (AnyWare)

  • Mar 2 - 4 9:00 AM - 5:00 PM EST Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare)

  • Mar 9 - 11 9:00 AM - 5:00 PM EST Toronto / Online (AnyWare) Toronto / Online (AnyWare)

  • Mar 16 - 18 9:00 AM - 5:00 PM EDT New York / Online (AnyWare) New York / Online (AnyWare)

Guaranteed to Run

When you see the "Guaranteed to Run" icon next to a course event, you can rest assured that your course event — date, time — will run. Guaranteed.

ITIL 4 Virtual Academy Training Information

  • ITIL 4 Virtual Academy Description

    The ITIL 4 Foundation Virtual Academy is the first and only of its kind in the world. Integrating AI-based adaptive learning, mobile-friendly content, and social learning provides all the resources needed to intelligently start your ITIL journey. Learners will get unlimited annual access to:
    • Instructor hosted ITIL virtual collaboration space
    • Full ITIL 4 Foundation adaptive, eLearning course
    • The official ITIL 4 Foundation app
    • The official ITIL 4 Foundation digital book
    • Exam voucher for the certification exam
    • 30% off all live, instructor-led ITIL courses offered by Learning Tree — Explore the full ITIL Training Curriculum ›

ITIL 4 Virtual Academy Training Outline

  • ITIL 4 Foundation Virtual Academy Modules

    • Module 01: Key Concepts
    • Module 02: The Four Dimensions
    • Module 03: The Service Value System
    • Module 04: Guiding Principles
    • Module 05: Practice Overview and General Management
    • Module 06: Service Management and Technical Management
    • Module 07: Incident, Event, and Problem Management

ITIL 4 Virtual Academy FAQs

  • What background do I need for this ITIL 4 Foundation Virtual Academy?

    No specific experience is required to join! But do bring your curiosity and willingness to try new, innovative things.

  • How does the academy work?

    Once you register for the academy, you will first be directed to a virtual collaboration space hosted by our top ITIL subject matter experts. There they will provide you with instructions on how to interact with the adaptive course and other digital resources. The collaboration space is always available for any questions. Be sure to check in frequently as new webinars, group coaching sessions, and individual office hours are posted frequently. Based on YOUR PERSONAL interaction with the materials, our ITIL 4 experts will work with you throughout your annual term to get you ready to pass the ITIL 4 Foundation exam and set you on a path for long-term ITIL success!

  • What is adaptive learning?

    Adaptive learning is a method of on-demand instruction that orchestrates artificial intelligence and sophisticated algorithms to present the next appropriate action based on what it knows about each unique learner. It evolves moment-by-moment using trial and error as the environment changes. This allows the learner to make mistakes and pursue misconceptions, closely mimicking real-world cognitive situations in a consequence-free environment, and providing an effective and engaging experience. Such personalization increases efficiency, as well as engagement, by taking into consideration what each learner has already mastered — reducing time to learning by 50% on average.

  • How long will it take me to get through the adaptive content?

    That is completely up to you! Adaptive learning is proven to reduce learning time by 50% since it takes into account what you already know - only presenting content when you need it.

    In general, it can take anywhere from 20 minutes to 2 hours to complete each modulo, so potentially anywhere from 140 minutes to 14 hours, depending on your comfort level with the material.

  • How will the ITIL 4 Foundation mobile app help me prepare?

    This official app available for iOS devices provides you with everything you need to practice answering questions and monitoring your learning progress.

    • STUDY: work your way through 300 revision cards – each showing the question, correct answer, rationale and related glossary terms
    • PRACTICE: test your knowledge by answering questions from across the five lifecycle stages
    • MOCK EXAMS: sit multiple mock exams with a different combination of questions every time, the closest experience you will get to the real exam!
    • EXTRAS: loads of extra features to help you prepare for your test and beyond – including the full ITIL glossary and the ability to track your progress
    • EASY TO USE: on-the-go revision has never been easier with a simple 3-step approach: study, practice and mock exams
    • EXCLUSIVE CONTENT: the questions and answers are exclusive to this app and were written by the ITIL Chief Examiner, each question replicates the style, topics and content of the official exams.
  • What if I earn my Foundation certification early in my annual term?

    It doesn't stop there! Your enrolment in the ITIL 4 Foundation Virtual Academy entitles you to a 30% discount on all live, instructor-led ITIL courses - even beyond Foundation - which is key to realizing the value of ITIL for you and your organization.

In Class & Live, Online Training

Questions about which ITIL training is right for you?

call 888-843-8733
chat Live Chat





Why do we require your location?

It allows us to direct your request to the appropriate Customer Care team.

100% Satisfaction Guaranteed

Your ITIL Training Comes with a 100% Satisfaction Guarantee!*

*Partner-delivered courses may have different terms that apply. Ask for details.

Online (AnyWare)
Online (AnyWare)
Online (AnyWare)
Online (AnyWare)
Online (AnyWare)
Online (AnyWare)
Online (AnyWare)
Washington, DC / Online (AnyWare)
Rockville, MD / Online (AnyWare)
Bellevue / Online (AnyWare)
Greenbelt,MD / Online (AnyWare)
Toronto / Online (AnyWare)
New York / Online (AnyWare)
Herndon, VA / Online (AnyWare)
Austin / Online (AnyWare)
Alexandria, VA / Online (AnyWare)
San Francisco / Online (AnyWare)
Herndon, VA / Online (AnyWare)
Aurora / Online (AnyWare)
New York / Online (AnyWare)
Ottawa / Online (AnyWare)
Washington, DC / Online (AnyWare)
Rockville, MD / Online (AnyWare)
Bellevue / Online (AnyWare)
Greenbelt,MD / Online (AnyWare)
Herndon, VA / Online (AnyWare)
Toronto / Online (AnyWare)
New York / Online (AnyWare)
Why do we require your location?

It allows us to direct your request to the appropriate Customer Care team.

Preferred method of contact:
Chat Now

Please Choose a Language

Canada - English

Canada - Français