ITIL® v3 Foundation Certification Training

Level: Foundation
Rating: 4.7/5 4.67/5 Based on 1540 Reviews

Achieve ITIL v3 Foundation certification success! This course provides the knowledge needed to pass the ITIL v3 Foundation Certification exam, and two credits towards ITIL Expert certification. Gain an essential understanding of the ITIL framework as well as the best practices to more effectively manage IT service delivery to customers. 

View the ITIL Certification Map to determine your ITIL learning journey ›

Key Features of this ITIL Foundation Training:

  • Self-paced, on-demand learning option
  • Exclusive LinkedIn community support included
  • Additional resources including practice exam app and digital ITIL Foundation Handbook
  • 2 credits toward ITIL Expert Certification and annual ITIL membership
  • ITIL Foundation exam voucher included

You Will Learn How To:

  • Prepare for and pass the ITIL Foundation certification exam
  • Identify opportunities to develop IT processes using ITIL guidelines
  • Interact with IT teams using ITIL terminology and concepts
  • Explore IT service management processes
  • Recognize the importance of IT and business integration

Certifications/Credits:

PMI 18 PDU

Choose the ITIL Foundation Training Solution That Best Fits Your Needs

ON DEMAND

On Demand

Unlimited annual access to:

  • On-demand ITIL v3 Foundation modules, courseware, and author support
  • Over 300 exam prep questions
  • Earn PMI PDUs for self-directed learning
  • Digital ITIL Foundation Handbook
  • Exam voucher
View Bundle Details & Schedule

Standard $1415/ Year

Government $1415/Year

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On Demand

ITIL v3 Blended Training Information

  • ITIL Blended Training Description

    The Learning Tree ITIL Foundation Certification blended training includes unlimited access to 8 hours of on-demand content presented by a real-world ITIL-certification practitioner for the duration of your annual subscription. It provides comprehensive coverage of concepts within the Information Technology Infrastructure Library (ITIL). In order to pass your ITIL Foundation exam, you are given practical assignments and practice exam questions. You will also explore and evaluate good practice in IT service management based on the ITIL methodology. You also assess the activities, roles and security issues involved in the service management lifecycle, examine the components of each of the core service management.

  • Exam Information

    Achieving the ITIL Foundation certificate provides two credits toward your ITIL Expert certification. You will be provided with a PeopleCert Exam Voucher including their Web Proctoring Service and a second voucher if you are unsuccessful on your first attempt.

  • ITIL Learning Path

    This course is part of Learning Tree’s ITIL Learning Path. Chart your course to success today! View Learning Tree ITIL Learning Path ›

On-Demand Training Content

  • Module 00: Course Introduction: ITIL® 2011: Foundation

  • Module 01: Exam Tips

    • Understanding the exam process
    • Exam questions and grading
    • Taking the exam
    • Using the practice exams
  • Module 02: Introduction to the Service Lifecycle

    • What is ITIL®?
    • ITIL Logistics
    • The Service Lifecycle
    • Lifecycle Phases
  • Module 03: Service Management as a Practice

    • Where is IT now?
    • What is a service?
    • What is Service Management?
    • All about Value
  • Module 04: Service Management as a Practice Part 2

    • Key Elements
    • 4 Ps of Service Design
    • ITSM Roles
    • Governance
    • Supporting ITSM Frameworks
    • ISO/IEC 20000
  • Module 05: Key Principles, Models and Concepts Part 1

    • What is a process?
    • Process Characteristics
    • Functions
  • Module 06: Key Principles, Models and Concepts Part 2

    • ITSM Roles
    • Process Owner
    • Process Manager
    • Process Practitioner
    • Service Owner
    • RACI diagrams
  • Module 07: Key Principles, Models and Concepts Part 3

    • Risk
    • Business Case
    • Communication
    • Service Portfolio Components
    • Pipeline
    • Catalogue
    • Retired Services
    • Prioritization
  • Module 08: Lifecycle Phases Part 1

    • Service Strategy (SS)
    • Overview (Purpose, Processes, Scope, Key Concepts)
    • Value Creation
    • Value to the Business
  • Module 09: Lifecycle Phases Part 2

    • Service Design (SD)
    • Overview (Purpose, Processes, Scope, Key Concepts)
    • Five Aspects of Service Design
    • Service Design Package (SDP)
    • Value to the Business
  • Module 10: Lifecycle Phases Part 3

    • Service Transition (ST)
    • Overview (Purpose, Processes, Scope, Key Concepts)
    • Service Knowledge Management System (SKMS)
    • Value to the Business
  • Module 11: Lifecycle Phases Part 4

    • Service Operation (SO)
    • Overview (Purpose, Processes, Scope, Key Concepts)
    • Value to the Business
  • Module 12: Lifecycle Phases Part 5

    • Continual Service Improvement (CSI)
    • Overview (Purpose, Processes, Scope, Key Concepts)
    • Measures and Metrics
    • CSI Register
    • Improvement Models
    • Value to the Business
    • How the phases fit together
  • Module 13: Lifecycle Processes Part 1

    • What you need to know from Service Strategy
    • Service Portfolio Management (SPM)
    • Portfolio, Pipeline, Catalogue, Retired Services
    • Financial Management (FM)
    • Budgeting, Accounting and Charging
    • Relationship to SLM
    • Business Relationship Management (BRM)
  • Module 14: Lifecycle Processes Part 2

    • What you need to know from Service Design
    • Design Coordination (DC)
    • Service Catalogue Management (SCatM)
    • 2- and 3-view Catalogue
  • Module 15: Lifecycle Processes Part 3

    • Service Level Management (SLM)
    • Purpose, Objective, Scope, Value to the Business
    • Key Concepts, Process Activities
    • Service Level Agreement (SLA)
    • Operational Level Agreement (OLA)
    • Relationship to BRM
    • Interfaces
  • Module 16: Lifecycle Processes Part 4

    • Availability Management (AM)
    • AARMSS, AMIS, Availability Plan
    • Capacity Management (CapM)
    • Business Capacity Management, Service Capacity Management, Component Capacity Management
    • CMIS, Capacity Plan
  • Module 17: Lifecycle Processes Part 5

    • IT Service Continuity Management (ITSCM)
    • Business Impact Analysis (BIA)
    • Information Security Management (ISM)
    • Confidentiality, Integrity, Availability (CIA)
    • ISMS, SMIS
    • Supplier and Contract Management Information System (SCMIS)
    • Supplier Categorization
    • Supplier Management
  • Module 18: Lifecycle Processes Part 6

    • What you need to know from Service Transition
    • Transition Planning and Support (TPS)
    • Service Asset and Configuration Management (SACM)
    • Configuration Management System (CMS)
    • Definitive Media Library (DML)
  • Module 19: Lifecycle Processes Part 7

    • Change Management (ChM)
    • Purpose, Objective, Scope, Value to the Business
    • Key Concepts, Process Activities
    • Types of Change
    • Request for Change (RFC)
    • Change Advisory Board (CAB)
    • Interfaces
  • Module 20: Lifecycle Processes Part 8

    • Release and Deployment Management (RDM)
    • Phases of a Release
    • Knowledge Management (KM)
    • SKMS
  • Module 21: Lifecycle Processes Part 9

    • What you need to know from Service Operation
    • Event Management (EM)
    • Types of events
    • Request Fulfillment (RF)
    • Standard Changes
    • Rights Management
    • Access Management (AccM)
  • Module 22: Lifecycle Processes Part 10

    • Incident Management (IM)
    • Purpose, Objective, Scope, Value to the Business
    • Key Concepts, Process Activities
    • Definitions, Timescales, Major Incidents, Status Tracking
    • Relationship to Problem Management
    • Incident Models
    • Interfaces
  • Module 23: Lifecycle Processes Part 11

    • Problem Management (PM)
    • Purpose, Objective, Scope, Value to the Business
    • Key Concepts, Process Activities
    • Definitions, Timescales, Major Problems
    • Relationship to Incident Management
    • Problem Models
    • Interfaces
  • Module 24: Lifecycle Processes Part 12

    • What you need to know from CSI
    • 7-Step Improvement Process (7S)
    • The Steps
    • Relationship to other Improvement Models
  • Module 25: Service Management Functions Part 1

    • Overview of the Functions
    • Service Desk
    • Purpose
    • Organizational Structures
  • Module 26: Service Management Functions Part 2

    • Technical Management
    • Role & Objectives
    • IT Operational Management
    • IT Operational Control
    • Facilities Management
    • Role and Objectives
    • Application Management
    • Relationship to Application Development

ITIL v3 Foundation FAQs

  • Who should take this training?

    Those interested in controlling IT costs, improving IT service quality, and balancing IT resources. All IT professionals, IT project managers, IT managers, IT project or team members, network operators, business process analysts, IT architects, consultants, systems integrators, help desk managers and staff, planners, managed service providers, outsourcers, application developers, and other IT-related positions.

  • What background do I need?

    No specific experience is required.

  • What on-demand content will I receive?

    An outline of the content you will receive can be seen above. You will also get access to any new on-demand content that becomes available during your annual enrolment period.

  • How will I access my course materials if I choose this method?

    Once payment is received, you will receive an email from Learning Tree with all the links and information you need to get started.

  • How will the app help me prepare?

  • This official app available for iOS devices provides you with everything you need to practice answering questions and monitoring your learning progress.

    STUDY: work your way through 300 revision cards – each showing the question, correct answer, rationale and related glossary terms
    PRACTISE: test your knowledge by answering questions from across the five lifecycle stages
    MOCK EXAMS: sit multiple mock exams with a different combination of questions every time, the closest experience you will get to the real exam!
    EXTRAS: loads of extra features to help you prepare for your test and beyond – including the full ITIL glossary and the ability to track your progress
    EASY TO USE: on-the-go revision has never been easier with a simple 3-step approach: study, practice and mock exams
    EXCLUSIVE CONTENT: the questions and answers are exclusive to this app and were written by the ITIL Chief Examiner, each question replicates the style, topics and content of the official exams.

  • How will the digital ITIL Foundation book help me prepare?

    This official handbook provides an introduction to the ITIL service lifecycle model and an overview of the ITIL qualification structure. It’s a great place to start your journey and contains a chapter on each of the components of the lifecycle: service strategy, service design, service transition, service operation and continual service improvement. The book is provided digitally. We will send you your access code and instructions to download the book. You can download the book on up to six devices you own making it a key reference aid in the workplace and while travelling.

    Key Features

    • Provides relevant information, and enough detail and breadth of coverage to enable you to study for your foundation exam
    • Describes the key principles and practices of IT service management
    • References relevant sections of the core publications

Team Training

ITIL Foundation Reviews

Willie C. - Lead Computer Operator, Kaiser Permanente

“Course contained useful information and explained a lot of my company's thought process since moving to ITIL.”


Mohammed S. - User Support/AV Technologist, Hogan Lovells

“Very professional, very knowledgeable overall, and uses IT and non-IT examples. VERY GOOD!”


Chris J. - Provinvial Gov't of PEI

“Very good! Lots of industry experience and able to relate the theory to real life examples.”


Linell C. - Sr. Technical Support Rep., Blue Canopy

“The instructor was wonderful! He provided a great balance of subject-matter insight and real-life experiences to leave me with a positive feeling about passing my exam. He maintained a great balance and his personality and demeanor made it easy to participate.”


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PMI, the Registered Educations Provider logo, PMP, CAPM, PMI-ACP, and PMBOK are marks of the Project Management Institute, Inc.

Both Learning Tree and this course have been accredited by PeopleCert. As an Accredited Training Organization (ATO), Learning Tree and its trainers have been approved to deliver this course and invigilate ITIL exams. PeopleCert is responsible for providing the examinations, and marking and notifying Learning Tree of the results. The five ITIL core manuals are part of a suite of guidance owned by AXELOS Limited aimed at helping organizations and individuals manage their projects, programs, and services.

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

ITIL® Service Lifecycle Overview Chart

The 5 Phases for Successful Implementation

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