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ITIL® 4 Specialist: Create, Deliver, and Support Training
Level: Advanced
Rating:
4.76/5 Based on 76 Reviews
This ITIL 4 Specialist: Create, Deliver, and Support (CDS) course covers the 'core' service management activities and the 'creation' of services. It focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services while also covering supporting practices, methods and tools and an understanding of service quality and improvement methods.
The course prepares you for the ITIL 4 Specialist: Create, Deliver, and Support exam, one of five exams needed to achieve ITIL 4 Managing Professional (MP) Certification.
Key Features of this ITIL 4 Specialist CDS Training:
- ITIL® 4 Specialist: Create, Deliver, and Support exam included (exam taken in-class or exam voucher provided)
- Take2 exam retake included (eligible on public events starting after April 1, 2021)
- After-course instructor coaching benefit
- Practice exams, prep questions, and additional resources included
You Will Learn How To:
- Plan and build a service value stream to create, deliver and support service
- Identify how relevant ITIL practices contribute to creation, delivery and support across the SVS and value streams
- Create, deliver and support services
Choose the Training Solution That Best Fits Your Individual Needs or Organizational Goals
LIVE, INSTRUCTOR-LED
In Class & Live, Online Training
- 3-day instructor-led training course
- Earn 18 PMI PDUs
- Practice exams and prep questions
- One-on-one after course instructor coaching
- After-course instructor coaching benefit
- Exam Voucher included
TRAINING AT YOUR SITE
Team Training
- Bring this or any training to your organization
- Full - scale program development
- Delivered when, where, and how you want it
- Blended learning models
- Tailored content
- Expert team coaching
Customize Your Team Training Experience
CONTACT USSave More On Training with FlexVouchers – A Unique Training Savings Account
Our FlexVouchers help you lock in your training budgets without having to commit to a traditional 1 voucher = 1 course classroom-only attendance. FlexVouchers expand your purchasing power to modern blended solutions and services that are completely customizable. For details, please call 888-843-8733 or chat live.
In Class & Live, Online Training
Time Zone Legend:
Note: This course runs for 3 Days
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Feb 23 - 25 9:00 AM - 4:30 PM EST Herndon, VA / Online (AnyWare)
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Mar 30 - Apr 1 9:00 AM - 4:30 PM EDT New York / Online (AnyWare)
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May 4 - 6 9:00 AM - 4:30 PM EDT Ottawa / Online (AnyWare)
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Aug 24 - 26 9:00 AM - 4:30 PM EDT Herndon, VA / Online (AnyWare)
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Sep 27 - 29 9:00 AM - 4:30 PM EDT New York / Online (AnyWare)
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Guaranteed to Run
When you see the "Guaranteed to Run" icon next to a course event, you can rest assured that your course event — date, time — will run. Guaranteed.Important ITIL 4 Specialist CDS Course Information
Prerequisites
Must hold the ITIL 4 Foundation Certificate (see {course 1199})
Take2 Exam Re-sit Information
Wouldn’t you like to sit your exam knowing that you could have another shot if the outcome is not what you expected? With Learning Tree, now you can! Effective April 1, 2021, this Learning Tree training course features the Take2 re-sit exam option. In the case of an unsuccessful result, you can retake the exam within six months of your first try.
ITIL 4 Specialist CDS Course Outline
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Plan and build a service value stream to create, deliver and support services
Understand the concepts and challenges relating to the following across the service value system:
- Organisational structure
- Integrated/collaborative teams
- Team capabilities, roles, competencies
- Team culture and differences
- Working to a customer-orientated mindset
- Employee satisfaction management
- The value of positive communications
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Understand how to use a ‘shift left’ approach
Know how to plan and manage resources in the service value system:
- Team collaboration and integration
- Workforce planning
- Results based measuring and reporting
- The culture of continual improvement
Understand the use and value of information and technology across the service value system:
- Integration and data sharing
- Reporting and advanced analytics
- Collaboration and workflow
- Robotic process automation (RPA)
- Artificial intelligence and machine learning
- Continuous integration and delivery/deployment (CI/CD)
- Information models
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Know how relevant ITIL practices contribute to creation, delivery and support across the SVS and value streams
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Know how to use a value stream to design, develop and transition new services
Know how the following ITIL practices contribute to a value stream for a new service:
- Service design
- Software development and Management
- Deployment management
- Release management
- Service Validation and testing
- Change Enablement
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Know how to use a value stream to provide user support
Know how the following ITIL practices contribute to a value stream for user support:
- Service desk
- Incident management
- Problem management
- Knowledge management
- Service level management
- Monitoring and event management
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Know how to create, deliver and support services
Know how to co-ordinate, prioritize and structure work and activities to create deliver and support services, including:
- Managing queues and backlogs
- Prioritizing work
Understand the use and value of the following across the service value system:
- Buy vs build considerations
- Sourcing options
- Service integration and management (SIAM)
Team Training
ITIL 4 Specialist DPI FAQs
What background do I need to take the instructor-led class?
ITIL 4 Specialist Create, Deliver and Support is aimed at ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery. Accredited training for the ITIL Managing Professional modules is mandatory to enable full understanding of the core material. All modules have ITIL 4 Foundation as a pre-requisite.
What do I need to complete before the instructor-led class?
Before your event, you will be sent an electronic Pre-Course Study Guide and the ITIL 4 Managing Professional Create, Deliver and Support book, which you should read as part of the 21 hours of personal study.
How do I use my exam voucher to take the ITIL® 4 Specialist: Create, Deliver, and Support exam?
The ITIL® 4 Specialist: Create, Deliver, and Support exam can be taken on the last day of the course (in-class), or any time after the instructor-led or on-demand course is completed via an online proctored exam with PeopleCert.
How does this ITIL 4 Specialist: Create, Deliver, and Support course help me achieve ITIL 4 Managing Professional Certification?
Once you have ITIL 4 Foundation certification, this course is one of 4 Specialist courses needed to achieve the ITIL 4 Managing Professional certification.
How do I know if I am eligible for the Take2 exam retake option?
For publicly scheduled course events with a start date after April 1, 2021, Learning Tree will set up the Take2 option for all attendees when we order your exam voucher. If you aren’t successful on your first exam, you will be notified by PeopleCert that you are eligible to register for the exam retake. Unfortunately, those who attended a course event before April 1 and attendees of private or closed training events are not eligible for this benefit unless this has been pre-agreed.
How much does the Take2 exam retake cost?
Though exam vouchers can cost hundreds of dollars, there is no additional cost to you to sign up for the Take2 re-sit program. Take2 is an additional complimentary benefit offered to you by Learning Tree.
Does the Take2 exam retake option expire?
Yes, you must re-sit the exam within six months of your initial exam.