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This ITIL 4 Specialist: Create, Deliver, and Support (DPI) course covers the 'core' service management activities and the 'creation' of services. It focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services while also covering supporting practices, methods and tools and an understanding of service quality and improvement methods.
The course prepares you for the ITIL 4 Specialist: Create, Deliver, and Support exam, one of five exams needed to achieve ITIL 4 Managing Professional (MP) Certification.
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Mar 11 - 13 9:00 AM - 4:30 PM EDT Herndon, VA / Online (AnyWare) Reserve Your Seat
Apr 7 - 9 9:00 AM - 4:30 PM EDT New York / Online (AnyWare) Reserve Your Seat
May 13 - 15 9:00 AM - 4:30 PM EDT Ottawa / Online (AnyWare) Reserve Your Seat
Jun 10 - 12 9:00 AM - 4:30 PM EDT Herndon, VA / Online (AnyWare) Reserve Your Seat
Jul 8 - 10 9:00 AM - 4:30 PM EDT New York / Online (AnyWare) Reserve Your Seat
Aug 5 - 7 9:00 AM - 4:30 PM EDT Ottawa / Online (AnyWare) Reserve Your Seat
Sep 9 - 11 9:00 AM - 4:30 PM EDT Herndon, VA / Online (AnyWare) Reserve Your Seat
Oct 7 - 9 9:00 AM - 4:30 PM EDT New York / Online (AnyWare) Reserve Your Seat
Nov 4 - 6 9:00 AM - 4:30 PM EST Ottawa / Online (AnyWare) Reserve Your Seat
Dec 9 - 11 9:00 AM - 4:30 PM EST Herndon, VA / Online (AnyWare) Reserve Your Seat
Guaranteed to Run
When you see the "Guaranteed to Run" icon next to a course event, you can rest assured that your course event — date, time, location — will run. Guaranteed.Must hold the ITIL v3 or ITIL 4 Foundation Certificate (see Course 1197, Achieving ITIL® Foundation Certification, Course 1199, ITIL 4 Foundation)
Understand the concepts and challenges relating to the following across the service value system:
Know how to plan and manage resources in the service value system:
Understand the use and value of information and technology across the service value system:
Know how the following ITIL practices contribute to a value stream for a new service:
Know how the following ITIL practices contribute to a value stream for user support:
Know how to co-ordinate, prioritize and structure work and activities to create deliver and support services, including:
Understand the use and value of the following across the service value system:
ITIL 4 Specialist Create, Deliver and Support is aimed at ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery. Accredited training for the ITIL Managing Professional modules is mandatory to enable full understanding of the core material. All modules have ITIL 4 Foundation as a pre-requisite.
Before your event, you will be sent an electronic Pre-Course Study Guide and the ITIL 4 Managing Professional Create, Deliver and Support book, which you should read as part of the 21 hours of personal study.
The ITIL® 4 Specialist: Create, Deliver, and Support exam can be taken on the last day of the course (in-class), or any time after the instructor-led or on-demand course is completed via an online proctored exam with PeopleCert.
Once you have ITIL 4 Foundation certification, this course is one of 4 Specialist courses needed to achieve the ITIL 4 Managing Professional certification.