ITIL 4® – The Future of ITSM

Presented by Sandy Kelly, ITIL Consultant, Author & Instructor

Sandy Kelly is a process-oriented IT professional with proven success in managing and directing a broad range of corporate IT platforms.  She is recognized for her expertise in process implementation to institute change, improve service and reduce costs. Her proven capacity to implement programs that drive awareness, decrease exposure, and strengthen an organization’s ability to reduce risk. Her deep knowledge of ITIL has been proven over and over as co-author of our new ITIL courses, as well as with her outstanding success in the classroom.

Sandy received her undergraduate degree from Cornell University and her MBA from Georgetown University.

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