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Microsoft Dynamics 365 for Customer Service offers any organization an opportunity for customer success. Using tools such as automatic case creation and queue management frees up your time to dedicate it where you can have a greater impact, directly with your customers.
Join our team of globally recognized experts as they take you step by step from creating cases to interacting with customers to resolving those cases. Once you’ve resolved those cases you can learn from data analysis the key details to help you resolve similar cases faster or avoid new issues altogether.
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TRAINING AT YOUR SITE
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Dynamics
This course is designed for persons who are aspiring to the Microsoft 365 Enterprise Admin role and have completed one of the Microsoft 365 work load administrator certification paths.
A Dynamics 365 Customer Service Functional Consultant is responsible for performing discovery, capturing requirements, engaging subject matter experts and stakeholders, translating requirements, and configuring the solution and applications. The Functional Consultant implements a solution using out of the box capabilities, codeless extensibility, application and service integrations.
MB-230: Microsoft Dynamics 365 Customer Service
May 19 - 21
9:00 AM - 4:30 PM EDT
Online (AnyWare)
Aug 18 - 20
9:00 AM - 4:30 PM EDT
Herndon, VA / Online (AnyWare)
Nov 15 - 17
9:00 AM - 4:30 PM EST
Herndon, VA / Online (AnyWare)
Feb 16 - 18
9:00 AM - 4:30 PM EST
Herndon, VA / Online (AnyWare)
Guaranteed to Run
When you see the "Guaranteed to Run" icon next to a course event, you can rest assured that your course event — date, time — will run. Guaranteed.Lessons
After completing this module, students will be able to:
Lessons
After completing this module, students will be able to:
Lessons
After completing this module, students will be able to:
Lessons
After completing this module, students will be able to:
Yes, this course helps prepare you for the “Microsoft Certified: Dynamics 365 Customer Service Associate” certification.
MB-200 and MB-230 (8556). It is required you pass both exams to achieve certification.
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