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Customer Service Essentials
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Providing outstanding customer service can make the difference between gaining, keeping, or losing a customer. In this one-day training course, you gain foundational knowledge, leverage proven techniques, and apply best practices that will help develop and maintain mutually beneficial relationships with your customers, while continuing to grow your customer base.
You Will Learn How To
- Adopt a confident, consistent approach that ensures great service
- Apply best practice communication techniques to connect with your customers
- Choose and apply techniques that create customer loyalty and exceed expectations
- Respond positively and constructively to customer problems
Hands-On Experience
- Assessing your attitude to customer service
- Practicing verbal and vocal skills
- Handling customer complaints and difficult situations
- Demonstrating empathy and building rapport
- Defining the Golden Rules for Success
Convenient Ways to Attend This Instructor-Led Course
Live, Online
Private Team Training
Live, Online Instructor-Led
Tuition — Standard: $900 Government: $790
Mar 16
(
1 Day)
9:00 AM - 4:30 PM EDT
Online (AnyWare)
Reserve Your Seat
Jun 23
(
1 Day)
9:00 AM - 4:30 PM EDT
Online (AnyWare)
Reserve Your Seat
Sep 21
(
1 Day)
9:00 AM - 4:30 PM EDT
Online (AnyWare)
Reserve Your Seat
Dec 9
(
1 Day)
9:00 AM - 4:30 PM EST
Online (AnyWare)
Reserve Your Seat
Guaranteed to Run
When you see the "Guaranteed to Run" icon next to a course event, you can rest assured that your course event — date, time, location — will run. Guaranteed.Private Team Training
Enrolling at least 3 people in this course? Consider bringing this (or any course that can be custom designed) to your preferred location as a private team training.
For details, call 1-888-843-8733 or Click here »
Tuition
Standard
Government
In Classroom or
Online
Standard
$900
Government
$790
Private Team Training
Course Tuition Includes:
Training Hours
Standard Course Hours: 9:00 am – 4:30 pm
*Informal discussion with instructor about your projects or areas of special interest: 4:30 pm – 5:30 pm
Enhance Your Credentials with Professional Certification
Learning Tree's comprehensive training and exam preparation guarantees that you will gain the knowledge and confidence to achieve professional certification and advance your career.
Earn 7 PDUs
PMI, the Registered Education Provider logo, PMP, CAPM, PMI-ACP,
and PMBOK are marks of the Project Management Institute, Inc.
This course is approved by PMI® for 7 professional development units (PDUs). For more on the Project Management Institute and a full list of courses approved for PDUs.
Leadership : 2 PDUs
Business & Strategic : 5 PDUs