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Customer Service Essentials Training
Level: Foundation
Rating:
4.70/5 Based on 64 Reviews
Providing outstanding customer service can make the difference between gaining, keeping, or losing a customer. In this one-day Customer Service Essentials training course, you gain foundational knowledge, leverage proven techniques, and apply best practices that will help develop and maintain mutually beneficial relationships with your customers, while continuing to grow your customer base.
Key Features of this Customer Service Essentials Training:
- Attend online or bring this course to your facility
- After-course instructor coaching
You Will Learn How To:
- Adopt a confident, consistent approach that ensures great service
- Apply best practice communication techniques to connect with your customers
- Choose and apply techniques that create customer loyalty and exceed expectations
- Respond positively and constructively to customer problems
Certifications/Credits:
Choose the Training Solution That Best Fits Your Individual Needs or Organizational Goals
LIVE, INSTRUCTOR-LED
In Class & Live, Online Training
- 1-day instructor-led training course
- One-on-one after-course instructor coaching
- Tuition can be paid later by invoice -OR- at the time of checkout by credit card
TRAINING AT YOUR SITE
Team Training
- Bring this or any training to your organization
- Full - scale program development
- Delivered when, where, and how you want it
- Blended learning models
- Tailored content
- Expert team coaching
Save More On Training with FlexVouchers – A Unique Training Savings Account
Our FlexVouchers help you lock in your training budgets without having to commit to a traditional 1 voucher = 1 course classroom-only attendance. FlexVouchers expand your purchasing power to modern blended solutions and services that are completely customizable. For details, please call 888-843-8733 or chat live.
In Class & Live, Online Training
Time Zone Legend:
Note: This course runs for 1 Day
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Dec 7 9:00 AM - 4:30 PM EST Online (AnyWare)
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Feb 2 9:00 AM - 4:30 PM EST Online (AnyWare)
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Apr 5 9:00 AM - 4:30 PM EDT Online (AnyWare)
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Jun 21 9:00 AM - 4:30 PM EDT Online (AnyWare)
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Sep 6 9:00 AM - 4:30 PM EDT Online (AnyWare)
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Guaranteed to Run
When you see the "Guaranteed to Run" icon next to a course event, you can rest assured that your course event — date, time — will run. Guaranteed.Important Customer Service Essentials Course Information
Prerequisites
No formal prerequisites are required to attend this course.
Customer Service Essentials Course Outline
- Assessing your attitude to customer service
- Practicing verbal and vocal skills
- Handling customer complaints and difficult situations
- Demonstrating empathy and building rapport
- Defining the Golden Rules for Success
Team Training
Important Customer Service Essentials Course Information
Customer Service Essentials Course Outline
- Assessing your attitude to customer service
- Practicing verbal and vocal skills
- Handling customer complaints and difficult situations
- Demonstrating empathy and building rapport
- Defining the Golden Rules for Success
Customer Service Essentials Training FAQs
Can I learn customer service essentials online?
Yes! We know your busy work schedule may prevent you from getting to one of our classrooms which is why we offer convenient online training to meet your needs wherever you want. This course is available live online and as Private Team Training.
Related Communication Skills Training
Questions about which training is right for you?
888-843-8733
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Why do we require your location?
It allows us to direct your request to the appropriate Customer Care team.
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*Partner-delivered courses may have different terms that apply. Ask for details.