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Introduction to Business Process Improvement (BPI)
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Learn to leverage your current business strategy to drive improvement, develop tools, identify problem areas, measure performance, validate change, and create models of current and future processes in this Business Process Improvement (BPI) training course. Gain the skills you need to employ a step-by-step BPI framework in your organization to maximize efficiency and productivity.
You Will Learn How To
- Apply a BPI framework in your organization
- Identify processes in need of improvement
- Create and implement stakeholder engagement and buy-in
- Measure improvements using Key Performance Indicators (KPIs) linked to your business drivers
Important Course Information
-
Requirements
- Experience at the level of:
- Course 211, Business Analysis Introduction: Defining Successful Projects, or
- Course 3507, BCS Foundation Certificate in Business Analysis
- Experience at the level of:
Course Outline
- Building the Business Process Improvement (BPI) Framework
Defining BPI
- Business process improvement vs. re-engineering
- Driving innovation with BPI
- Benchmarking your personal BPI skills
Uncovering BPI challenges
- The evolution of process improvement
- Defining a business process with the Business Process Improvement Framework (BPIF)
- Evaluating the Organization
Analyzing the organizational mission and vision
- Pinpointing influences on the business
- MOST
- Five forces
- PESTLE
- SWOT
Developing a communication plan
- Identifying key stakeholder's needs
- Defining the phases of communication
- Outlining the Current Process
Creating a Process Inventory
- Defining different documentation methods
- Determining Business Rules
- Applying process prioritization techniques
Enhancing your modeling skills
- Evaluating modeling techniques and key principles
- Modeling a cross-functional activity diagram
Designing appropriate measurements
- Linking business drivers to measurements
- Identifying Key Performance Indicators (KPIs)
- Analyzing and Improving the Process
Relating process measures to business drivers
- Analyzing process performance
- Recognizing the causes of poor process performance
- Time
- Cost
- Quality
- Satisfaction
Leveraging problem analysis criteria
- People
- Technology
- Business rules
- Materials
- Investigating root cause using problem mapping tools
- Relating root cause analysis to a business process
- Modeling the "To-Be" Solution
Designing appropriate success criteria
- Optimizing vs. enhancing your business process
- Focusing on customer needs
- Determining value and uniqueness
- Dissecting the "To-Be" process
Assessing process performance
- Deriving KPIs from business drivers
- Developing a KPI dashboard
- Creating an assessment plan for your own process
- Managing and Implementing Change
Maximizing stakeholder buy-in
- Targeting key stakeholders
- Identifying stakeholder communication styles
- Differentiating approach based on project phase
Driving change in organizations
- Determining barriers to change
- Identifying positive and negative forces for change
- Developing and applying a force field analysis approach
Facilitating acceptance in your organization
- Determining organizational necessities
- Communicating the innovation effectively
- Preparing the implementation plan
- Integrating BPI into Your Organization
Implementing continuous improvement
- Recognizing the history of continuous improvement
- Shadow pyramid
- Six Sigma
- TQM
- Deploying SCARF to empower stakeholders
Creating a Business Process Improvement Center (BPIC)
- Leveraging the BPIC to support stakeholders, business strategy, and knowledge capture
- Applying the BPI framework using the BPIC
- Promoting a structured approach to BPI
Focusing on feedback and measurement
- Appraising BPI processes in organizations
- Prioritizing changes using the Ease/Impact matrix
- Detailing the BPI implementation plan
Convenient Ways to Attend This Instructor-Led Course
Hassle-Free Enrolment: No advance payment required to reserve your seat.
Tuition due 30 days after you attend your course.
In the Classroom
Live, Online
Private Team Training
In the Classroom — OR — Live, Online
Tuition — Standard: $2745 Government: $2415
Mar 11 - 13
(
3 Days)
9:00 AM - 4:30 PM EDT
New York / Online (AnyWare)
Reserve Your Seat
Apr 29 - May 1
(
3 Days)
9:00 AM - 4:30 PM EDT
Herndon, VA / Online (AnyWare)
Reserve Your Seat
Sep 9 - 11
(
3 Days)
9:00 AM - 4:30 PM EDT
New York / Online (AnyWare)
Reserve Your Seat
Guaranteed to Run
When you see the "Guaranteed to Run" icon next to a course event, you can rest assured that your course event — date, time, location — will run. Guaranteed.Private Team Training
Enrolling at least 3 people in this course? Consider bringing this (or any course that can be custom designed) to your preferred location as a private team training.
For details, call 1-888-843-8733 or Click here »
Tuition
Standard
Government
In Classroom or
Online
Standard
$2745
Government
$2415
Private Team Training
Course Tuition Includes:
Training Hours
Standard Course Hours: 9:00 am – 4:30 pm
*Informal discussion with instructor about your projects or areas of special interest: 4:30 pm – 5:30 pm
Enhance Your Credentials with Professional Certification
Learning Tree's comprehensive training and exam preparation guarantees that you will gain the knowledge and confidence to achieve professional certification and advance your career.
This course is endorsed by IIBA for Professional Development Hours (PD Hours) and Continuing Development Units (CDUs). For additional information and to confirm which courses are eligible towards your IIBA certification, click here.
Earn 17 PDUs
PMI, the Registered Education Provider logo, PMP, CAPM, PMI-ACP,
and PMBOK are marks of the Project Management Institute, Inc.
This course is approved by PMI® for 17 professional development units (PDUs). For more on the Project Management Institute and a full list of courses approved for PDUs.
Technical : 12 PDUs
Leadership : 3 PDUs
Business & Strategic : 2 PDUs