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Introduction to Business Process Improvement (BPI) Training
Level: Foundation
Rating:
4.70/5 Based on 112 Reviews
In this Business Process Improvement (BPI) training course you will learn to leverage your current business strategy to drive improvement, develop tools, identify problem areas, measure performance, validate change, and create models of current and future processes. Gain the skills you need to employ a step-by-step BPI framework in your organization to maximize efficiency and productivity.
Key Features of this Business Process Improvement Training:
- After-course instructor coaching benefit
- Learning Tree end-of-course exam included
You Will Learn How To:
- Apply a BPI framework in your organization
- Identify processes in need of improvement
- Create and implement stakeholder engagement and buy-in
- Measure improvements using Key Performance Indicators (KPIs) linked to your business drivers
Certifications/Credits:
Choose the Training Solution That Best Fits Your Individual Needs or Organizational Goals
LIVE, INSTRUCTOR-LED
In Class & Live, Online Training
- 3-day instructor-led training course
- One-on-one after-course instructor coaching
- Tuition can be paid later by invoice -OR- at the time of checkout by credit card
TRAINING AT YOUR SITE
Team Training
- Bring this or any training to your organization
- Full - scale program development
- Delivered when, where, and how you want it
- Blended learning models
- Tailored content
- Expert team coaching
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In Class & Live, Online Training
Time Zone Legend:
Note: This course runs for 3 Days *
*Events with the Partial Day Event clock icon run longer than normal but provide the convenience of half-day sessions.
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Sep 9 - 11 9:00 AM - 4:30 PM EDT New York / Online (AnyWare) Reserve Your Seat
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Oct 28 - 30 9:00 AM - 4:30 PM EDT Herndon, VA / Online (AnyWare) Reserve Your Seat
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Dec 16 - 18 9:00 AM - 4:30 PM MST Denver / Online (AnyWare) Reserve Your Seat
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Mar 10 - 12 9:00 AM - 4:30 PM EST New York / Online (AnyWare) Reserve Your Seat
Guaranteed to Run
When you see the "Guaranteed to Run" icon next to a course event, you can rest assured that your course event — date, time — will run. Guaranteed.Partial Day Event
Learning Tree offers a flexible schedule program. If you cannot attend full day sessions, this option consists of four-hour sessions per day instead of the full-day session.Important Introduction to BPI Course Information
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Requirements
- Experience at the level of:
- Course 211, Introduction to Business Analysis Training: Defining Successful Projects, or
- Course 3507, BCS Foundation Certificate in Business Analysis
- Experience at the level of:
Introduction to BPI Course Outline
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Building the Business Process Improvement (BPI) Framework
Defining BPI
- Business process improvement vs. re-engineering
- Driving innovation with BPI
- Benchmarking your personal BPI skills
Uncovering BPI challenges
- The evolution of process improvement
- Defining a business process with the Business Process Improvement Framework (BPIF)
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Evaluating the Organization
Analyzing the organizational mission and vision
- Pinpointing influences on the business
- MOST
- Five forces
- PESTLE
- SWOT
Developing a communication plan
- Identifying key stakeholder's needs
- Defining the phases of communication
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Outlining the Current Process
Creating a Process Inventory
- Defining different documentation methods
- Determining Business Rules
- Applying process prioritization techniques
Enhancing your modeling skills
- Evaluating modeling techniques and key principles
- Modeling a cross-functional activity diagram
Designing appropriate measurements
- Linking business drivers to measurements
- Identifying Key Performance Indicators (KPIs)
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Analyzing and Improving the Process
Relating process measures to business drivers
- Analyzing process performance
- Recognizing the causes of poor process performance
- Time
- Cost
- Quality
- Satisfaction
Leveraging problem analysis criteria
- People
- Technology
- Business rules
- Materials
- Investigating root cause using problem mapping tools
- Relating root cause analysis to a business process
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Modeling the "To-Be" Solution
Designing appropriate success criteria
- Optimizing vs. enhancing your business process
- Focusing on customer needs
- Determining value and uniqueness
- Dissecting the "To-Be" process
Assessing process performance
- Deriving KPIs from business drivers
- Developing a KPI dashboard
- Creating an assessment plan for your own process
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Managing and Implementing Change
Maximizing stakeholder buy-in
- Targeting key stakeholders
- Identifying stakeholder communication styles
- Differentiating approach based on project phase
Driving change in organizations
- Determining barriers to change
- Identifying positive and negative forces for change
- Developing and applying a force field analysis approach
Facilitating acceptance in your organization
- Determining organizational necessities
- Communicating the innovation effectively
- Preparing the implementation plan
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Integrating BPI into Your Organization
Implementing continuous improvement
- Recognizing the history of continuous improvement
- Shadow pyramid
- Six Sigma
- TQM
- Deploying SCARF to empower stakeholders
Creating a Business Process Improvement Center (BPIC)
- Leveraging the BPIC to support stakeholders, business strategy, and knowledge capture
- Applying the BPI framework using the BPIC
- Promoting a structured approach to BPI
Focusing on feedback and measurement
- Appraising BPI processes in organizations
- Prioritizing changes using the Ease/Impact matrix
- Detailing the BPI implementation plan
Team Training
Introduction to BPI Training FAQs
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What is business process improvement (BPI)?
Business Process Improvement (BPI) allows the management of a business to be interpreted, analyzed, and improved to make a business run more smoothly and efficiently.
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How many CDUs/PDUs does this Introduction to BPI course provide?
Introduction to Business Process Improvement (BPI) will give you 17 PDUs.
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Can I learn BPI online?
Yes! We know your busy work schedule may prevent you from getting to one of our classrooms which is why we offer convenient online training to meet your needs wherever you want, including online training.
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