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Introduction to Business Process Improvement (BPI)

COURSE TYPE

Foundation

Course Number

3505

Duration

3 Days

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Learn to leverage your current business strategy to drive improvement, develop tools, identify problem areas, measure performance, validate change, and create models of current and future processes in this Business Process Improvement (BPI) training course. Gain the skills you need to employ a step-by-step BPI framework in your organization to maximize efficiency and productivity.

You Will Learn How To

  • Apply a BPI framework in your organization
  • Identify processes in need of improvement
  • Create and implement stakeholder engagement and buy-in
  • Measure improvements using Key Performance Indicators (KPIs) linked to your business drivers

Important Course Information

Requirements:

  • Experience at the level of:
    • Course 211, Business Analysis Introduction: Defining Successful Projects, or
    • Course 3507, BCS Foundation Certificate in Business Analysis

Course Outline

  • Building the Business Process Improvement (BPI) Framework

Defining BPI

  • Business process improvement vs. re-engineering
  • Driving innovation with BPI
  • Benchmarking your personal BPI skills

Uncovering BPI challenges

  • The evolution of process improvement
  • Defining a business process with the Business Process Improvement Framework (BPIF)
  • Evaluating the Organization

Analyzing the organizational mission and vision

  • Pinpointing influences on the business
  • MOST
  • Five forces
  • PESTLE
  • SWOT

Developing a communication plan

  • Identifying key stakeholder's needs
  • Defining the phases of communication
  • Outlining the Current Process

Creating a Process Inventory

  • Defining different documentation methods
  • Determining Business Rules
  • Applying process prioritization techniques

Enhancing your modeling skills

  • Evaluating modeling techniques and key principles
  • Modeling a cross-functional activity diagram

Designing appropriate measurements

  • Linking business drivers to measurements
  • Identifying Key Performance Indicators (KPIs)
  • Analyzing and Improving the Process

Relating process measures to business drivers

  • Analyzing process performance
  • Recognizing the causes of poor process performance
  • Time
  • Cost
  • Quality
  • Satisfaction

Leveraging problem analysis criteria

  • People
  • Technology
  • Business rules
  • Materials
  • Investigating root cause using problem mapping tools
  • Relating root cause analysis to a business process
  • Modeling the "To-Be" Solution

Designing appropriate success criteria

  • Optimizing vs. enhancing your business process
  • Focusing on customer needs
  • Determining value and uniqueness
  • Dissecting the "To-Be" process

Assessing process performance

  • Deriving KPIs from business drivers
  • Developing a KPI dashboard
  • Creating an assessment plan for your own process
  • Managing and Implementing Change

Maximizing stakeholder buy-in

  • Targeting key stakeholders
  • Identifying stakeholder communication styles
  • Differentiating approach based on project phase

Driving change in organizations

  • Determining barriers to change
  • Identifying positive and negative forces for change
  • Developing and applying a force field analysis approach

Facilitating acceptance in your organization

  • Determining organizational necessities
  • Communicating the innovation effectively
  • Preparing the implementation plan
  • Integrating BPI into Your Organization

Implementing continuous improvement

  • Recognizing the history of continuous improvement
  • Shadow pyramid
  • Six Sigma
  • TQM
  • Deploying SCARF to empower stakeholders

Creating a Business Process Improvement Center (BPIC)

  • Leveraging the BPIC to support stakeholders, business strategy, and knowledge capture
  • Applying the BPI framework using the BPIC
  • Promoting a structured approach to BPI

Focusing on feedback and measurement

  • Appraising BPI processes in organizations
  • Prioritizing changes using the Ease/Impact matrix
  • Detailing the BPI implementation plan
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Convenient Ways to Attend This Instructor-Led Course

Hassle-Free Enrolment: No advance payment required to reserve your seat.
Tuition due 30 days after you attend your course.

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In the Classroom — OR — Live, Online

Tuition — Standard: $2745   Government: $2415

Feb 7 - 9 (3 Days)
9:00 AM - 4:30 PM EST
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Feb 28 - Mar 2 (3 Days)
9:00 AM - 4:30 PM EST
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Mar 14 - 16 (3 Days)
9:00 AM - 4:30 PM EDT
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May 30 - Jun 1 (3 Days)
9:00 AM - 4:30 PM EDT
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Jul 25 - 27 (3 Days)
9:00 AM - 4:30 PM EDT
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Aug 29 - 31 (3 Days)
9:00 AM - 4:30 PM EDT
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Sep 12 - 14 (3 Days)
9:00 AM - 4:30 PM EDT
New York / Online (AnyWare) New York / Online (AnyWare) Reserve Your Seat

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Nov 14 - 16 (3 Days)
9:00 AM - 4:30 PM EST
Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare) Reserve Your Seat

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Private Team Training

Enroling at least 3 people in this course? Consider bringing this (or any course that can be custom designed) to your preferred location as a private team training.

For details, call 1-888-843-8733 or Click here »

Tuition

Standard

Government

In Classroom or
Online

Standard

$2745

Government

$2415

Private Team Training

Contact Us »

Course Tuition Includes:

After-Course Instructor Coaching
When you return to work, you are entitled to schedule a free coaching session with your instructor for help and guidance as you apply your new skills.

Free Course Exam
You can take your Learning Tree course exam on the last day of your course or online at any time after class and receive a Certificate of Achievement with the designation "Awarded with Distinction."

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Training Hours

Standard Course Hours:9:00 am – 4:30 pm


FREE Online Course Exam (if applicable) – Last Day:3:30 pm – 4:30 pm


By successfully completing your FREE online course exam, you will:

  • Earn College Credit Units — Many Learning Tree courses are recommended for College Credits, which are accepted by over 2,000 colleges and universities, and may qualify you to receive Tuition Reimbursement.
  • Receive a Certificate of Achievement with the designation "Awarded with Distinction."

Each Course Day - Informal discussion with instructor about your projects or areas of special interest:4:30 pm – 5:30 pm

Enhance Your Credentials with Professional Certification

Learning Tree's comprehensive training and exam preparation guarantees that you will gain the knowledge and confidence to achieve professional certification and advance your career.

This course is endorsed by IIBA for Professional Development Hours (PD Hours) and Continuing Development Units (CDUs). For additional information and to confirm which courses are eligible towards your IIBA certification, click here.

Earn 17 PDUs


PMI, the Registered Education Provider logo, PMP, CAPM, PMI-ACP,
and PMBOK are marks of the Project Management Institute, Inc.

This course is approved by PMI® for 17 professional development units (PDUs). For more on the Project Management Institute and a full list of courses approved for PDUs.

Technical : 12 PDUs
Leadership : 3 PDUs
Business & Strategic : 2 PDUs

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“My course was very beneficial. I will definitely recommend Learning Tree to anyone interested in training.”

- L. Sharma, Supervisor
City of Toronto

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