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Technical Writing Introduction



Course Number



4 Days

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Successfully conveying complicated content to end users — both internal and external — is vital and can greatly enhance the value of products and services. This training course provides a complete process for planning, writing, and editing technical documents, including assessing the needs of users, selecting document formats, and making effective use of graphics.

You Will Learn How To

  • Write effective technical documents, manuals, and white papers
  • Assess your audience and develop documents to meet their needs
  • Build effective sentences and sections that explain information clearly
  • Employ diagrams, tables, charts, and other graphical tools effectively
  • Create informative content that your readers will understand and use

Course Outline

  • Introduction to Technical Writing
  • Benefits of effectively communicating technical information
  • Dealing with common writing problems
  • The Writing Process

Getting ready to write

  • Eliminating misconceptions that stall technical writing
  • Driving your document design with scenarios
  • Focusing on a document's purposes

Assessing your audience

  • Identifying your purpose and the reader's purpose
  • What the audience brings to the table

Covering the knowledge domain

  • Exposing tacit knowledge
  • Knowing when you've "covered it all"
  • Organizing using the audience's scenarios
  • Ensuring Clarity and Readability

Writing technically

  • Discriminating between the three levels of information
  • Determining information needs with the OODA loop

Architecting sentences that communicate

  • Creating sentences with clarity
  • Building clarity through sentence focus
  • Solving common grammar problems in technical writing

Managing style in technical writing

  • Evaluating readability using the Given/New technique
  • Ensuring consistency with a style guide
  • Eliminating reader recycling
  • The Mechanics of Writing

Working with words

  • Selecting the right words
  • Editing for concision

Editing for quality

  • Knowing when and what to edit
  • The editing triage
  • Editing throughout the document process
  • Two strategies for rewriting
  • Structuring Information for Understanding

Leveraging and formatting tables and lists

  • Organizing data to support readers' scenarios
  • Determining when to use a list
  • Exploiting tables for highly structured data

Maintaining document structure

  • Building cohesive documents with Given/New
  • Applying useful headings to support skimming

Methods of development

  • Problems-methods-results
  • Effect and cause
  • Order of importance
  • Designing Your Document

Audience-driven document design

  • Relating document structure to the audience
  • Recognizing the varieties of user manuals
  • Developing reference manuals and white papers

Determining the document types

  • Post-positive vs. pragmatic documents
  • Implementing the right document format

Building documents

  • Tutorials and standard operating procedures
  • Designing two styles of tutorials
  • Structuring sentences and sections
  • Handling introductions and conclusions

Prototyping the document

  • Testing for success
  • Levels of prototypes
  • Developing the Look of Your Document

Designing the appearance of your page

  • The technical document reading process
  • Fonts
  • White space
  • Alignment

Conveying information with graphics

  • Chunking the document
  • Employing photos, drawings and graphs
  • Focusing graphics
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Convenient Ways to Attend This Instructor-Led Course

Hassle-Free Enrolment: No advance payment required to reserve your seat.
Tuition due 30 days after you attend your course.

In the Classroom

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Private Team Training

In the Classroom — OR — Live, Online

Tuition — Standard: $3285   Government: $2890

Feb 19 - 22 ( 4 Days)
9:00 AM - 4:30 PM EST
Ottawa / Online (AnyWare) Ottawa / Online (AnyWare) Reserve Your Seat

Feb 26 - Mar 1 ( 4 Days)
9:00 AM - 4:30 PM EST
Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare) Reserve Your Seat

Apr 23 - 26 ( 4 Days)
9:00 AM - 4:30 PM EDT
New York / Online (AnyWare) New York / Online (AnyWare) Reserve Your Seat

Jul 23 - 26 ( 4 Days)
9:00 AM - 4:30 PM EDT
Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare) Reserve Your Seat

Aug 20 - 23 ( 4 Days)
9:00 AM - 4:30 PM EDT
Ottawa / Online (AnyWare) Ottawa / Online (AnyWare) Reserve Your Seat

Oct 8 - 11 ( 4 Days)
9:00 AM - 4:30 PM EDT
New York / Online (AnyWare) New York / Online (AnyWare) Reserve Your Seat

Guaranteed to Run

When you see the "Guaranteed to Run" icon next to a course event, you can rest assured that your course event — date, time, location — will run. Guaranteed.

Private Team Training

Enrolling at least 3 people in this course? Consider bringing this (or any course that can be custom designed) to your preferred location as a private team training.
For details, call 1-888-843-8733 or click here
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Course Tuition Includes:

After-Course Instructor Coaching
When you return to work, you are entitled to schedule a free coaching session with your instructor for help and guidance as you apply your new skills.

After-Course Computing Sandbox
You'll be given remote access to a preconfigured virtual machine for you to redo your hands-on exercises, develop/test new code, and experiment with the same software used in your course.

Free Course Exam
You can take your Learning Tree course exam on the last day of your course or online any time after class.


Training Hours

Standard Course Hours: 9:00 am – 4:30 pm
*Informal discussion with instructor about your projects or areas of special interest: 4:30 pm – 5:30 pm

Enhance Your Credentials with Professional Certification

Learning Tree's comprehensive training and exam preparation guarantees that you will gain the knowledge and confidence to achieve professional certification and advance your career.

Earn 23 PDUs

PMI, the Registered Education Provider logo, PMP, CAPM, PMI-ACP,
and PMBOK are marks of the Project Management Institute, Inc.

This course is approved by PMI® for 23 professional development units (PDUs). For more on the Project Management Institute and a full list of courses approved for PDUs.

Technical : 22 PDUs
Business & Strategic : 1 PDUs

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“The technical writing course was fantastic. It helped me eliminate ‘no value added’ to documentation, as well as whittle documents down to nothing but the information the end user truly needs.”

- E. Shue, Test Engineer
Crucial Security

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