Preferred method of contact:

Management Skills

COURSE TYPE

Foundation

Course Number

290

Duration

4 Days

PDF Add to WishList

Leadership, delegation, motivation, communication, and vision are key components that make up an effective and successful manager. In this training course, you learn best practices and behaviours to help you build these components, leverage powerful techniques for getting the best from people, and use proven management models to design a blueprint for personal success.

You Will Learn How To

  • Apply core management behaviours and techniques to deliver results
  • Enhance leadership ability by developing emotional intelligence
  • Communicate with, motivate, and empower your team
  • Delegate work to individuals and teams
  • Develop a management vision for success

Course Outline

  • Setting the Stage for Great Management

Best practices of contemporary management

  • Defining customer success
  • Establishing a sense of direction
  • Adopting a continuous improvement mindset
  • Empowering people for high performance

Identifying stakeholder needs

  • Mapping the stakeholder environment
  • Identifying mutual and conflicting expectations
  • Establishing success criteria
  • Applying a Model for Management Excellence

Importance of management identity

  • Making the transition from expert to manager
  • How managing, leading and administering relate
  • Managing people more expert than you

What kind of manager do you want to be?

  • Developing a management role model
  • Adapting the model to your managerial situation
  • Ten things all successful managers do
  • Managing with Emotional Intelligence (EI)

Five characteristics of the effective manager

  • Knowing yourself: developing three key intrapersonal skills
  • Working with others: applying integral interpersonal skills

Applying emotional intelligence day to day

  • Responding appropriately in key situations
  • Using emotional intelligence to lead by example
  • Motivating Individuals for Performance

Recognizing key motivators

  • Avoiding the top demotivators
  • Leveraging motivators that work for everyone
  • Maximizing your impact on motivation

Matching motivators to individual expectations

  • Identifying people's basic needs
  • Recognizing and responding to generational differences
  • Developing and applying a motivational strategy
  • The Art of Delegation

Fostering commitment through effective delegation

  • Creating a spirit of partnership
  • Establishing a common understanding of success
  • Applying a proven step-by-step process for delegation

Getting the job done: task and process

  • Determining individual strengths
  • Building on natural talents
  • Collaborating for successful outcomes
  • Achieving Goals through People

Agreeing on clear expectations

  • Setting group norms for yourself and your team
  • How your expectations influence others
  • Establishing shared purpose and mutual accountability

Amplifying individual contributions through synergistic teamwork

  • Creating an environment conducive to collaboration
  • Practical and productive team-building techniques

Helping your team work more productively

  • Enhancing communication through a three-layer model
  • The importance of team dynamics and diversity
  • A Proactive Approach to Managing Performance

Enabling and supporting excellent performance

  • Developing others to achieve their potential
  • Focusing performance through effective measures
  • Utilizing continuous appraisal techniques
  • Integrating coaching and appraisal to build performance

Effectively managing workplace disruption

  • Intervening when performance goes off track
  • Reinforcing and redirecting behaviors with constructive feedback
  • Applying Your Management Style
  • Starting with the end in mind
  • Creating momentum and flexibility in your team
  • Keeping the future in focus
  • Crafting your personal approach to management
  • Taking action to implement your personal goals
  • Challenging organizational constraints
Show complete outline
Show Less

Convenient Ways to Attend This Instructor-Led Course

Hassle-Free Enrolment: No advance payment required to reserve your seat.
Tuition due 30 days after you attend your course.

In the Classroom

Live, Online

Private Team Training

In the Classroom — OR — Live, Online

Tuition — Standard: $3285   Government: $2890

Jan 2 - 5 (4 Days)
9:00 AM - 4:30 PM EST
New York / Online (AnyWare) New York / Online (AnyWare) Reserve Your Seat

How would you like to attend?

Live, Online
In-Class

Feb 13 - 16 (4 Days)
9:00 AM - 4:30 PM EST
Ottawa / Online (AnyWare) Ottawa / Online (AnyWare) Reserve Your Seat

How would you like to attend?

Live, Online
In-Class

May 29 - Jun 1 (4 Days)
9:00 AM - 4:30 PM EDT
Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare) Reserve Your Seat

How would you like to attend?

Live, Online
In-Class

Jun 26 - 29 (4 Days)
9:00 AM - 4:30 PM EDT
New York / Online (AnyWare) New York / Online (AnyWare) Reserve Your Seat

How would you like to attend?

Live, Online
In-Class

Jul 17 - 20 (4 Days)
9:00 AM - 4:30 PM EDT
Toronto / Online (AnyWare) Toronto / Online (AnyWare) Reserve Your Seat

How would you like to attend?

Live, Online
In-Class

Aug 14 - 17 (4 Days)
9:00 AM - 4:30 PM EDT
Ottawa / Online (AnyWare) Ottawa / Online (AnyWare) Reserve Your Seat

How would you like to attend?

Live, Online
In-Class

Oct 9 - 12 (4 Days)
9:00 AM - 4:30 PM EDT
Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare) Reserve Your Seat

How would you like to attend?

Live, Online
In-Class

Guaranteed to Run

Show all dates
Show fewer dates

Private Team Training

Enroling at least 3 people in this course? Consider bringing this (or any course that can be custom designed) to your preferred location as a private team training.

For details, call 1-888-843-8733 or Click here »

Tuition

Standard

Government

In Classroom or
Online

Standard

$3285

Government

$2890

Private Team Training

Contact Us »

Course Tuition Includes:

After-Course Instructor Coaching
When you return to work, you are entitled to schedule a free coaching session with your instructor for help and guidance as you apply your new skills.

Free Course Exam
You can take your Learning Tree course exam on the last day of your course or online at any time after class and receive a Certificate of Achievement with the designation "Awarded with Distinction."

Prev
Next

Training Hours

Standard Course Hours:9:00 am – 4:30 pm


FREE Online Course Exam (if applicable) – Last Day:3:30 pm – 4:30 pm


By successfully completing your FREE online course exam, you will:

  • Earn College Credit Units — Many Learning Tree courses are recommended for College Credits, which are accepted by over 2,000 colleges and universities, and may qualify you to receive Tuition Reimbursement.
  • Receive a Certificate of Achievement with the designation "Awarded with Distinction."

Each Course Day - Informal discussion with instructor about your projects or areas of special interest:4:30 pm – 5:30 pm

Enhance Your Credentials with Professional Certification

Learning Tree's comprehensive training and exam preparation guarantees that you will gain the knowledge and confidence to achieve professional certification and advance your career.

Earn 23 PDUs


PMI, the Registered Education Provider logo, PMP, CAPM, PMI-ACP,
and PMBOK are marks of the Project Management Institute, Inc.

This course is approved by PMI® for 23 professional development units (PDUs). For more on the Project Management Institute and a full list of courses approved for PDUs.

Technical : 10 PDUs
Leadership : 9 PDUs
Business & Strategic : 4 PDUs

Read more ...

“My management course was excellent—my objectives were achieved. The instructor was great with an in-depth knowledge of the subject.”

- E. Yembra, Finance Director
IMI

Prev
Next
Chat Now

Please Choose a Language

Canada - English

Canada - Français