Unity Connection Administration (UCA v11.0) Training

Level: Foundation

This Unity Connection Administration training course describes Cisco Unity Connection administration features, options, and configuration settings as they apply to the administrator. The course presents Cisco Unity Connection with the focused goal of providing the administrators with the necessary skills to perform their day-to-day job functions using the Cisco Unity Connection version 11.0 system.

Redeem your Cisco Learning Credits (CLCs) for this Cisco Unity Connection training course.

Key Features of this Cisco Unity Connection Training:

  • Cisco Authorized course content
  • Authorized Cisco instructor
  • Eligible for Cisco Learning Credit (CLC) redemption
  • Attend in-class, online or bring the course to your facility
  • Expansive course catalogue to go deeper into Cisco or broaden you skills beyond

You Will Learn How To:

  • Explain the function of Cisco Unity Connection and the various interfaces that are used to access the system
  • Describe the components that are required for user call processing by Cisco Unity Connection
  • Implement the various features and options that are available to users in Cisco Unity Connection
  • Explore the version 11.0 features and functions
  • Use the various applications, tools, and reports that are available in Cisco Unity Connection

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Team Training

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  • Tailored content
  • Expert team coaching

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In Class & Live, Online Training

  • 2-day instructor-led training course with extended hours
  • Authorized Cisco partner curriculum
  • Tuition can be paid later by invoice -OR- at the time of checkout by credit card
View Course Details & Schedule

Standard $2305

Government $2030



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In Class & Live, Online Training

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Note: This course runs for 2 Days

  • Mar 11 - 12 9:00 AM - 4:30 PM EST Online (WebEx) Online (WebEx) Reserve Your Seat

  • May 6 - 7 9:00 AM - 4:30 PM PDT Online (WebEx) Online (WebEx) Reserve Your Seat

  • Jul 1 - 2 9:00 AM - 4:30 PM CDT Online (WebEx) Online (WebEx) Reserve Your Seat

  • Aug 19 - 20 9:00 AM - 4:30 PM EDT Online (WebEx) Online (WebEx) Reserve Your Seat

  • Oct 21 - 22 9:00 AM - 4:30 PM PDT Online (WebEx) Online (WebEx) Reserve Your Seat

  • Dec 2 - 3 9:00 AM - 4:30 PM CST Online (WebEx) Online (WebEx) Reserve Your Seat

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Important Unity Connection Course Information

  • Requirements

    • Basic understanding of fundamental terms and concepts of computer networking, including LANs, WANs, and IP switching and routing.
    • Basic knowledge of traditional PSTN operations and technologies, including PBX and voice-mail administration tasks
    • Basic understanding of Cisco Unified Communications Manager

    Note: The course ware and lab guide for this course are being provided in an encrypted digital format. To be able to view your digital kit, you will need to bring a suitable device to view the content. You can install your digital course material onto a Windows PC, Mac (OSX 10.6 & up), Apple iPad (iPAD2 & up preferred) or Android tablet (v4.1 & up preferred). You will need to install an encrypted document viewer on your device to be able to view the course material.

  • Redeem Your Cisco Learning Credits (CLCs)

Unity Connection Course Outline

  • Introduction to Unity Connection 11.x

    An Overview of Cisco Unity Connection

    Whats New in 10.x/11.x?

  • Administration Interfaces for Cisco Unity Connection

    Logging into Cisco Unity Connection Applications

    Application interfaces

    Single Sign-On

  • Connection Users and Contacts

    Understanding Users and Contacts

    Preparing to Configure Users

    Managing Multiple Users

  • Understanding Call Handlers and Call Flow

    Understanding Telephony Integration

    How the System Handles Calls

  • Unity Connection Features

    Understanding the Dial Plan

    Understanding User Features

    Accessing Voice Messaging and User Features

    Implementing Secure Messaging

    Managing Distribution Lists

    Creating an Audiotext Application

  • Connection Tools and Reports

    Greeting Administrator

    Tools and Reports

    Using the Disaster Recovery System

Unity Connection Training FAQs

  • Will this UCA v11 course be applicable to versions 8.x, 9.x, 10.x or 11.x?

    Yes, While the Cisco Unified Communications Manager software used in the class will be version 11.0.1, the course material is applicable to versions 8.x, 9.x, 10.x or 11.x.

  • How do I redeem my Cisco Learning Credits (CLCs) for this Cisco Unity Connection course?

    During your checkout of the course, make sure to select Credits & Vouchers within the payment method. Highlight and click CLC and enter the sales order number that you were issued by Cisco.

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