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Unity Connection Administration (UCA v11.0) Training
Level: Foundation
This Unity Connection Administration training course describes Cisco Unity Connection administration features, options, and configuration settings as they apply to the administrator. The course presents Cisco Unity Connection with the focused goal of providing the administrators with the necessary skills to perform their day-to-day job functions using the Cisco Unity Connection version 11.0 system.
Redeem your Cisco Learning Credits (CLCs) for this Cisco Unity Connection training course.
Key Features of this Cisco Unity Connection Training:
- Cisco Authorized course content
- Authorized Cisco instructor
- Eligible for Cisco Learning Credit (CLC) redemption
- Attend in-class, online or bring the course to your facility
- Expansive course catalogue to go deeper into Cisco or broaden you skills beyond
You Will Learn How To:
- Explain the function of Cisco Unity Connection and the various interfaces that are used to access the system
- Describe the components that are required for user call processing by Cisco Unity Connection
- Implement the various features and options that are available to users in Cisco Unity Connection
- Explore the version 11.0 features and functions
- Use the various applications, tools, and reports that are available in Cisco Unity Connection
Choose the Training Solution That Best Fits Your Individual Needs or Organizational Goals
LIVE, INSTRUCTOR-LED
In Class & Live, Online Training
- 2-day instructor-led training course
- Authorized Cisco Training Provider
- Pay later by invoice -OR- at the time of checkout by credit card
- Attend virtually from your home or office
TRAINING AT YOUR SITE
Team Training
- Bring this or any training to your organization
- Full - scale program development
- Delivered when, where, and how you want it
- Blended learning models
- Tailored content
- Expert team coaching
Customize Your Team Training Experience
CONTACT USSave More On Training with FlexVouchers – A Unique Training Savings Account
Our FlexVouchers help you lock in your training budgets without having to commit to a traditional 1 voucher = 1 course classroom-only attendance. FlexVouchers expand your purchasing power to modern blended solutions and services that are completely customizable. For details, please call 888-843-8733 or chat live.
In Class & Live, Online Training
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Jun 13 - 14 ( 2 Days)
9:00 AM - 4:30 PM CDT Houston, TX Reserve Your Seat -
Jun 13 - 14 ( 2 Days)
9:00 AM - 4:30 PM MDT Phoenix, AZ Reserve Your Seat -
Jun 13 - 14 ( 2 Days)
9:00 AM - 4:30 PM CDT Online (WebEx) Reserve Your Seat -
Jul 18 - 19 ( 2 Days)
9:00 AM - 4:30 PM CDT Memphis, TN Reserve Your Seat -
Jul 18 - 19 ( 2 Days)
9:00 AM - 4:30 PM CDT Online (WebEx) Reserve Your Seat -
Jul 25 - 26 ( 2 Days)
9:00 AM - 4:30 PM PDT Portland, OR Reserve Your Seat -
Jul 25 - 26 ( 2 Days)
9:00 AM - 4:30 PM PDT Online (WebEx) Reserve Your Seat -
Sep 12 - 13 ( 2 Days)
9:00 AM - 4:30 PM EDT New York, NY Reserve Your Seat -
Sep 12 - 13 ( 2 Days)
9:00 AM - 4:30 PM EDT Online (WebEx) Reserve Your Seat -
Oct 31 - Nov 1 ( 2 Days)
9:00 AM - 4:30 PM PDT Campbell, CA Reserve Your Seat -
Oct 31 - Nov 1 ( 2 Days)
9:00 AM - 4:30 PM PDT Online (WebEx) Reserve Your Seat -
Nov 14 - 15 ( 2 Days)
9:00 AM - 4:30 PM PST Portland, OR Reserve Your Seat -
Dec 19 - 20 ( 2 Days)
9:00 AM - 4:30 PM EST Columbia, MD Reserve Your Seat -
Dec 19 - 20 ( 2 Days)
9:00 AM - 4:30 PM EST Online (WebEx) Reserve Your Seat
Guaranteed to Run
When you see the "Guaranteed to Run" icon next to a course event, you can rest assured that your course event — date, time, location — will run. Guaranteed.Important Unity Connection Course Information
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Requirements
- Basic understanding of fundamental terms and concepts of computer networking, including LANs, WANs, and IP switching and routing.
- Basic knowledge of traditional PSTN operations and technologies, including PBX and voice-mail administration tasks
- Basic understanding of Cisco Unified Communications Manager
Note: The course ware and lab guide for this course are being provided in an encrypted digital format. To be able to view your digital kit, you will need to bring a suitable device to view the content. You can install your digital course material onto a Windows PC, Mac (OSX 10.6 & up), Apple iPad (iPAD2 & up preferred) or Android tablet (v4.1 & up preferred). You will need to install an encrypted document viewer on your device to be able to view the course material.
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Redeem Your Cisco Learning Credits (CLCs)
- This course is eligible for Cisco Learning Credit (CLC) redemption.
- Want to learn more about Cisco CLCs? Click to view our CLCs infographic.
Unity Connection Course Outline
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Introduction to Unity Connection 11.x
An Overview of Cisco Unity Connection
Whats New in 10.x/11.x?
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Administration Interfaces for Cisco Unity Connection
Logging into Cisco Unity Connection Applications
Application interfaces
Single Sign-On
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Connection Users and Contacts
Understanding Users and Contacts
Preparing to Configure Users
Managing Multiple Users
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Understanding Call Handlers and Call Flow
Understanding Telephony Integration
How the System Handles Calls
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Unity Connection Features
Understanding the Dial Plan
Understanding User Features
Accessing Voice Messaging and User Features
Implementing Secure Messaging
Managing Distribution Lists
Creating an Audiotext Application
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Connection Tools and Reports
Greeting Administrator
Tools and Reports
Using the Disaster Recovery System
Team Training
Unity Connection Training FAQs
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Will this UCA v11 course be applicable to versions 8.x, 9.x, 10.x or 11.x?
Yes, While the Cisco Unified Communications Manager software used in the class will be version 11.0.1, the course material is applicable to versions 8.x, 9.x, 10.x or 11.x.
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How do I redeem my Cisco Learning Credits (CLCs) for this Cisco Unity Connection course?
During your checkout of the course, make sure to select Credits & Vouchers within the payment method. Highlight and click CLC and enter the sales order number that you were issued by Cisco.
Related Cisco Unified Communication Training
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