Communications Manager Administration (CMA v11.0)

Level: Foundation

Communications Manager Administration for Version 11.0 (CMA v11.0) is an instructor-led course for system administrators and customers involved with day-to-day operation of the Cisco Unified Communications Manager 11.0 (CUCM 11) product. This course will introduce you to the CUCM 11.0 system, the basic procedures for administering IP Phones and Users, understanding the Dial Plan and implementing Features. In addition to instructor-led lecture and discussions, you will configure CUCM and Cisco IP Phones in the lab, either in a live classroom or WebEx remote classroom environment. While the Cisco Unified Communications Manager software used in the class will be version 11.0.1, the course material is applicable to versions 8.x, 9.x, 10.x or 11.x. The concepts and the lab tasks are the same for most of the Cisco Unified Communications Manager software versions.

 

Key Features of this Training

  • Cisco Authorized course content
  • Authorized Cisco CCSI Instructor
  • Eligible for Cisco Learning Credit (CLC) redemption
  • Attend in-class, online or bring the course to your facility
  • Expansive course catalogue to go deep into Cisco or broaden you skills beyond

You Will Learn How To

  • Demonstrate an overall understanding of the CUCM 10.0 system and its environment
  • Configure CUCM to support IP Phones in multiple locations
  • Configure CUCM to route calls to internal, inter-cluster and PSTN destinations
  • Configure User accounts and multi-level administration
  • Understand User Web Page functionality
  • Configure user features including Intercom, Hunt Groups, [Other Group] Call Pickup and Presence
  • Understand Unified Mobility, Mobile Voice Access and Enterprise Feature Access
  • Understand the capabilities of and demonstrate the Bulk Administration Tool
  • Understand and configure the Disaster Recovery System
  • Understand the revised Licensing model for Cisco Unified Communications
  • Understand and demonstrate the use of the Unified Reporting tool
  • Understand and demonstrate the use of the Dialed Number Analyzer

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  • 3-day instructor-led training course
  • Authorized Cisco Training Provider
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  • Attend Virtually from your Home or Office
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In Class & Live, Online Training

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Note: This course runs for 3 Days

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Important Course Information

  • Requirements

    • An understanding of traditional digital PBX systems
    • An understanding of basic telephony concepts
    • Business-level competence using the Windows operating system
    • Business-level competence using different Internet browsers
    • The ability to understand, read and speak English in a business and technical context (the CMA v11.0 course is available only in English at this time)

    Note: The courseware and lab guide for this course are being provided in an encrypted digital format. To be able to view your digital kit, you will need to bring a suitable device to view the content. You can install your digital course material onto a Windows PC, Mac (OSX 10.6 & up), Apple iPad (iPAD2 & up preferred) or Android tablet (v4.1 & up preferred). You will need to install an encrypted document viewer on your device to be able to view the course material.

  • Redeem Your Cisco Learning Credits (CLCs)

Course Outline

  • CUCM System Basics

    Introduction to IP Telephony

    Basics of CUCM Configuration

  • Supporting Phones and Users

    Configuring CUCM to Support Phones

    Configuring CUCM to Support Users

  • Understanding the Dial Plan

    Dial Plan Overview

    Basics of Dial Plan Configuration

    Advanced Dial Plan Configuration

    Class of Control

  • CUCM Features

    Media Resources

    User Features

    System Features

Team Training

Important Course Information

  • Requirements

    • An understanding of traditional digital PBX systems
    • An understanding of basic telephony concepts
    • Business-level competence using the Windows operating system
    • Business-level competence using different Internet browsers
    • The ability to understand, read and speak English in a business and technical context (the CMA v11.0 course is available only in English at this time)

    Note: The courseware and lab guide for this course are being provided in an encrypted digital format. To be able to view your digital kit, you will need to bring a suitable device to view the content. You can install your digital course material onto a Windows PC, Mac (OSX 10.6 & up), Apple iPad (iPAD2 & up preferred) or Android tablet (v4.1 & up preferred). You will need to install an encrypted document viewer on your device to be able to view the course material.

  • Redeem Your Cisco Learning Credits (CLCs)

Course Outline

  • CUCM System Basics

    Introduction to IP Telephony

    Basics of CUCM Configuration

  • Supporting Phones and Users

    Configuring CUCM to Support Phones

    Configuring CUCM to Support Users

  • Understanding the Dial Plan

    Dial Plan Overview

    Basics of Dial Plan Configuration

    Advanced Dial Plan Configuration

    Class of Control

  • CUCM Features

    Media Resources

    User Features

    System Features

Communications Manager Administration FAQs

  • What is Cisco CUCM?

    Cisco Unified Communications Manager is an integrated collaboration infrastructure for calling, messaging and mobility.

  • Will this CUCM v11 course be applicable to versions 8.x, 9.x, 10.x or 11.x?

    Yes, While the Cisco Unified Communications Manager software used in the class will be version 11.0.1, the course material is applicable to versions 8.x, 9.x, 10.x or 11.x.

  • How do I redeem my Cisco Learning Credits (CLCs) for this CUCM Administration course?

    During your checkout of the course, make sure to select Credits & Vouchers within the payment method. Highlight and click CLC and enter the sales order number that you were issued by Cisco.

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