Preferred method of contact:

Communications Manager Administration (CMA v11.0)

COURSE TYPE

Foundation

Course Number

2827

Duration

3 Days

PDF Add to WishList

Communications Manager Administration for Version 11.0 (CMA v11.0) is an instructor-led course for system administrators and customers involved with day-to-day operation of the Cisco Unified Communications Manager 11.0 (CUCM 11) product. This course will introduce you to the CUCM 11.0 system, the basic procedures for administering IP Phones and Users, understanding the Dial Plan and implementing Features. In addition to instructor-led lecture and discussions, you will configure CUCM and Cisco IP Phones in the lab, either in a live classroom or WebEx remote classroom environment. While the Cisco Unified Communications Manager software used in the class will be version 11.0.1, the course material is applicable to versions 8.x, 9.x, 10.x or 11.x. The concepts and the lab tasks are the same for most of the Cisco Unified Communications Manager software versions.

If CMA v11.0 is offered the same week as UCA v11.0, at the same location, you can attend the CMA & UCA for $3,695.00, giving you a $995.00 discount off the regular pricing for the individual classes.

You Will Learn How To

  • Demonstrate an overall understanding of the CUCM 10.0 system and its environment
  • Configure CUCM to support IP Phones in multiple locations
  • Configure CUCM to route calls to internal, inter-cluster and PSTN destinations
  • Configure User accounts and multi-level administration
  • Understand User Web Page functionality
  • Configure user features including Intercom, Hunt Groups, [Other Group] Call Pickup and Presence
  • Understand Unified Mobility, Mobile Voice Access and Enterprise Feature Access
  • Understand the capabilities of and demonstrate the Bulk Administration Tool
  • Understand and configure the Disaster Recovery System
  • Understand the revised Licensing model for Cisco Unified Communications
  • Understand and demonstrate the use of the Unified Reporting tool
  • Understand and demonstrate the use of the Dialed Number Analyzer

Important Course Information

Requirements:

  • An understanding of traditional digital PBX systems
  • An understanding of basic telephony concepts
  • Business-level competence using the Windows operating system
  • Business-level competence using different Internet browsers
  • The ability to understand, read and speak English in a business and technical context (the CMA v11.0 course is available only in English at this time)

Note: The courseware and lab guide for this course are being provided in an encrypted digital format. To be able to view your digital kit, you will need to bring a suitable device to view the content. You can install your digital course material onto a Windows PC, Mac (OSX 10.6 & up), Apple iPad (iPAD2 & up preferred) or Android tablet (v4.1 & up preferred). You will need to install an encrypted document viewer on your device to be able to view the course material.

Redeem Your Cisco Learning Credits (CLCs):

Course Outline

  • CUCM System Basics

Introduction to IP Telephony

Basics of CUCM Configuration

  • Supporting Phones and Users

Configuring CUCM to Support Phones

Configuring CUCM to Support Users

  • Understanding the Dial Plan

Dial Plan Overview

Basics of Dial Plan Configuration

Advanced Dial Plan Configuration

Class of Control

  • CUCM Features

Media Resources

User Features

System Features

Show complete outline
Show Less

Convenient Ways to Attend This Instructor-Led Course

Delivered by a a Cisco Certified Partner

Hassle-Free Enrolment: No advance payment required to reserve your seat.
Tuition due 30 days after you attend your course.

In the Classroom

Live, Online

Private Team Training

In the Classroom — OR — Live, Online

Tuition — Standard: $2805   Government: $2470

Oct 23 - 25 (3 Days)
9:00 AM - 4:30 PM CDT
Online (WebEx) Online (WebEx) Reserve Your Seat

How would you like to attend?

Live, Online

Nov 13 - 15 (3 Days)
9:00 AM - 4:30 PM PST
Glendale, CA Glendale, CA Reserve Your Seat

How would you like to attend?

In-Class

Nov 13 - 15 (3 Days)
9:00 AM - 4:30 PM CST
Minneapolis, MN Minneapolis, MN Reserve Your Seat

How would you like to attend?

In-Class

Nov 13 - 15 (3 Days)
9:00 AM - 4:30 PM CST
Online (WebEx) Online (WebEx) Reserve Your Seat

How would you like to attend?

Live, Online

Dec 4 - 6 (3 Days)
9:00 AM - 4:30 PM CST
Overland Park, KS Overland Park, KS Reserve Your Seat

How would you like to attend?

In-Class

Dec 4 - 6 (3 Days)
9:00 AM - 4:30 PM CST
Online (WebEx) Online (WebEx) Reserve Your Seat

How would you like to attend?

Live, Online

Dec 11 - 13 (3 Days)
9:00 AM - 4:30 PM EST
Fort Lauderdale, FL Fort Lauderdale, FL Reserve Your Seat

How would you like to attend?

In-Class

Jan 8 - 10 (3 Days)
9:00 AM - 4:30 PM CST
Online (WebEx) Online (WebEx) Reserve Your Seat

How would you like to attend?

Live, Online

Jan 29 - 31 (3 Days)
9:00 AM - 4:30 PM CST
Online (WebEx) Online (WebEx) Reserve Your Seat

How would you like to attend?

Live, Online

Feb 19 - 21 (3 Days)
9:00 AM - 4:30 PM CST
Online (WebEx) Online (WebEx) Reserve Your Seat

How would you like to attend?

Live, Online

Mar 12 - 14 (3 Days)
9:00 AM - 4:30 PM CDT
Online (WebEx) Online (WebEx) Reserve Your Seat

How would you like to attend?

Live, Online

Apr 2 - 4 (3 Days)
9:00 AM - 4:30 PM CDT
Online (WebEx) Online (WebEx) Reserve Your Seat

How would you like to attend?

Live, Online

Apr 23 - 25 (3 Days)
9:00 AM - 4:30 PM CDT
Online (WebEx) Online (WebEx) Reserve Your Seat

How would you like to attend?

Live, Online

May 14 - 16 (3 Days)
9:00 AM - 4:30 PM CDT
Online (WebEx) Online (WebEx) Reserve Your Seat

How would you like to attend?

Live, Online

Jun 4 - 6 (3 Days)
9:00 AM - 4:30 PM CDT
Online (WebEx) Online (WebEx) Reserve Your Seat

How would you like to attend?

Live, Online

Jun 25 - 27 (3 Days)
9:00 AM - 4:30 PM CDT
Online (WebEx) Online (WebEx) Reserve Your Seat

How would you like to attend?

Live, Online

Jul 16 - 18 (3 Days)
9:00 AM - 4:30 PM CDT
Online (WebEx) Online (WebEx) Reserve Your Seat

How would you like to attend?

Live, Online

Aug 6 - 8 (3 Days)
9:00 AM - 4:30 PM CDT
Online (WebEx) Online (WebEx) Reserve Your Seat

How would you like to attend?

Live, Online

Aug 27 - 29 (3 Days)
9:00 AM - 4:30 PM CDT
Online (WebEx) Online (WebEx) Reserve Your Seat

How would you like to attend?

Live, Online

Sep 17 - 19 (3 Days)
9:00 AM - 4:30 PM CDT
Online (WebEx) Online (WebEx) Reserve Your Seat

How would you like to attend?

Live, Online

Oct 8 - 10 (3 Days)
9:00 AM - 4:30 PM CDT
Online (WebEx) Online (WebEx) Reserve Your Seat

How would you like to attend?

Live, Online

Guaranteed to Run

Show all dates
Show fewer dates

Private Team Training

Enroling at least 3 people in this course? Consider bringing this (or any course that can be custom designed) to your preferred location as a private team training.

For details, call 1-888-843-8733 or Click here »

Tuition

Standard

Government

In Classroom or
Online

Standard

$2805

Government

$2470

Private Team Training

Contact Us »

Training Hours

Training hours vary depending on the time zone in which your course is scheduled.  

- ,

Prev
Next
Chat Now

Please Choose a Language

Canada - English

Canada - Français