Administering Collaboration Environments Training (CLACE)

Administering Collaboration Environments (CLACE) is an instructor-led course to system administrators and customers involved with the Cisco Unified Communications Manager and Cisco Unity Connection product's day-to-day operation.

The CLACE course is the replacement for the CMA / UCA courses. CLACE is a lab-intensive course. The primary focus is learning by performing the configuration tasks. The amount of theory is limited to allow more time for discovery exercises.

This course introduces you to the CUCM system, the necessary procedures for administering IP Phones and Users, understanding the Dial Plan, and implementing Features. The course also covers Jabber administration and Cisco Unity Connection administration features, options, and configuration settings. In addition to instructor-led lectures and discussions, you will configure CUCM and Cisco IP Phones in the lab, either in a live classroom or WebEx remote classroom environment. While the CUCM and CUC software used in the class is version 12.5.1, the course material applies to versions 8.x, 9.x, 10.x, 11.x, or 12.x of the applications. The concepts and the lab tasks are the same for most of the software versions.

Administering Collaboration Environments Training (CLACE) Delivery Methods

• Online

Administering Collaboration Environments Training (CLACE) Course Information

In this course, you will learn how to:

• Demonstrate an overall understanding of the Cisco Unified Communications Manager (CUCM) system and its environment.
• Configure CUCM to support IP Phones.
• Configure Cisco Unified Communications Manager and IMPresence to support Cisco Jabber soft client.
• Configure CUCM to route calls to internal and PSTN destinations.
• Configure User accounts and multi-level administration.
• Demonstrate the use of Self Care Portal functionality.
• Configure user features, including Hunt Groups, Call Pickup, and Call Park.
• Define the capabilities of and demonstrate the Bulk Administration Tool.
• Define the SMART Licensing model for Cisco Unified Communications.
• Demonstrate the use of the Unified Reporting tool.
• Demonstrate the use of the Dialed Number Analyzer.
• Explain the function of Cisco Unity Connection and the various interfaces that are used to access the system.
• Describe the components that are required for user call processing by Cisco Unity Connection.
• Implement the various features and options that are available to users in Cisco Unity Connection.
• Explore Cisco Unity Connection version features and functions.
• Use the various applications, tools, and reports that are available in Cisco Unity Connection.

Prerequisites

Administering Collaboration Environments does not have prerequisites. However, the following knowledge and skills allow the student to gain the most from the course:

• An understanding of traditional digital PBX systems
• An understanding of basic telephony concepts
• Business-level competence using the Windows operating system
• Business-level competence using different Internet browsers
• Basic knowledge of traditional PSTN operations and technologies, including PBX and voice-mail administration tasks
• The ability to understand, read and speak English in a business and technical context