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Communications Manager Administration (CMA v11.0)

COURSE TYPE

Foundation

Course Number

2827

Duration

3 Days

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Communications Manager Administration for Version 11.0 (CMA v11.0) is an instructor-led course for system administrators and customers involved with day-to-day operation of the Cisco Unified Communications Manager 11.0 (CUCM 11) product. This course will introduce you to the CUCM 11.0 system, the basic procedures for administering IP Phones and Users, understanding the Dial Plan and implementing Features. In addition to instructor-led lecture and discussions, you will configure CUCM and Cisco IP Phones in the lab, either in a live classroom or WebEx remote classroom environment. While the Cisco Unified Communications Manager software used in the class will be version 11.0.1, the course material is applicable to versions 8.x, 9.x, 10.x or 11.x. The concepts and the lab tasks are the same for most of the Cisco Unified Communications Manager software versions.

You Will Learn How To

  • Demonstrate an overall understanding of the CUCM 10.0 system and its environment
  • Configure CUCM to support IP Phones in multiple locations
  • Configure CUCM to route calls to internal, inter-cluster and PSTN destinations
  • Configure User accounts and multi-level administration
  • Understand User Web Page functionality
  • Configure user features including Intercom, Hunt Groups, [Other Group] Call Pickup and Presence
  • Understand Unified Mobility, Mobile Voice Access and Enterprise Feature Access
  • Understand the capabilities of and demonstrate the Bulk Administration Tool
  • Understand and configure the Disaster Recovery System
  • Understand the revised Licensing model for Cisco Unified Communications
  • Understand and demonstrate the use of the Unified Reporting tool
  • Understand and demonstrate the use of the Dialed Number Analyzer

Important Course Information

  • Requirements

    • An understanding of traditional digital PBX systems
    • An understanding of basic telephony concepts
    • Business-level competence using the Windows operating system
    • Business-level competence using different Internet browsers
    • The ability to understand, read and speak English in a business and technical context (the CMA v11.0 course is available only in English at this time)

    Note: The courseware and lab guide for this course are being provided in an encrypted digital format. To be able to view your digital kit, you will need to bring a suitable device to view the content. You can install your digital course material onto a Windows PC, Mac (OSX 10.6 & up), Apple iPad (iPAD2 & up preferred) or Android tablet (v4.1 & up preferred). You will need to install an encrypted document viewer on your device to be able to view the course material.

  • Redeem Your Cisco Learning Credits (CLCs)

Course Outline

  • CUCM System Basics

Introduction to IP Telephony

Basics of CUCM Configuration

  • Supporting Phones and Users

Configuring CUCM to Support Phones

Configuring CUCM to Support Users

  • Understanding the Dial Plan

Dial Plan Overview

Basics of Dial Plan Configuration

Advanced Dial Plan Configuration

Class of Control

  • CUCM Features

Media Resources

User Features

System Features

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Tuition

Standard

Government

In Classroom or
Online

Standard

$3515

Government

$3095

Private Team Training

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Training Hours

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