Administering Collaboration Environments (CLACE) is an instructor-led course to system administrators and customers involved with the Cisco Unified Communications Manager and Cisco Unity Connection product's day-to-day operation.
The CLACE course is the replacement for the CMA / UCA courses. CLACE is a lab-intensive course. The primary focus is learning by performing the configuration tasks. The amount of theory is limited to allow more time for discovery exercises.
This course introduces you to the CUCM system, the necessary procedures for administering IP Phones and Users, understanding the Dial Plan, and implementing Features. The course also covers Jabber administration and Cisco Unity Connection administration features, options, and configuration settings. In addition to instructor-led lectures and discussions, you will configure CUCM and Cisco IP Phones in the lab, either in a live classroom or WebEx remote classroom environment. While the CUCM and CUC software used in the class is version 12.5.1, the course material applies to versions 8.x, 9.x, 10.x, 11.x, or 12.x of the applications. The concepts and the lab tasks are the same for most of the software versions.
Note: The courseware (e-kit) for this course is being provided in a digital format. The course content is accessed using a standard web browser. You must have an active internet connection
TRAINING AT YOUR SITE
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Jun 28 - Jul 2
9:00 AM - 4:30 PM CDT
Aug 16 - 20
9:00 AM - 4:30 PM EDT
Oct 18 - 22
9:00 AM - 4:30 PM PDT
Nov 29 - Dec 3
9:00 AM - 4:30 PM CST
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Administering Collaboration Environments does not have prerequisites. However, the following knowledge and skills allow the student to gain the most from the course:
40 Learning Credits
The courseware (e-kit) for this course is being provided in a digital format. The course content is accessed using a standard web browser. You must have an active internet connection. The courseware can also be saved to your local device using a Cisco-provided eReader application.