Assertiveness Skills: Communicating with Authority & Impact
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Those who communicate with assertiveness, rather than passivity or aggression, are more likely to maintain positive workplace relationships while meeting their goals. Through video demonstrations, role-playing activities, journaling, and practical workshops, this training course will help you leverage proven techniques to become self-aware of behaviour patterns and increase your ability to get work done.
You Will Learn How To
- Demonstrate and model assertive behaviour for win-win outcomes
- Gain self-awareness of your attitudes, behaviour patterns, and habits
- Develop a positive, proactive response to difficult behaviours
- Exhibit confidence in your ability to address challenging situations
Course Outline
- Assertiveness Essentials
Recognizing modes of interactive behavior
- Considering critical attributes of assertive behavior
- Identifying characteristics of nonassertive behavior
- Acknowledging areas of personal vulnerability and opportunity
- Responding appropriately to manipulation or bullying
Contextual and situational considerations
- Asserting 360 degrees: peers, direct-reports, bosses and vendors
- Assessing the impact of organizational culture
- Accommodating intercultural norms
- Navigating power relationships within the organization
- Expressing Personal Power
Pinpointing patterns of behavior
- Raising self-awareness
- The role of personal history
- Exploring how identity, fear and habits impact results
- Creating new personal effectiveness
Mapping how people handle conflict
- Enhancing your ability to respond to conflict
- Recognizing your conflict style
- Responding differently to different situations
- Considering the role of Emotional and Social Intelligence
- Overcoming Challenging Situations
Applying viable assertiveness techniques
- Deciding which situations call for assertiveness
- Witnessing the dynamics of constructive and destructive interactions
Adopting effective assertiveness strategies
- Developing options to respond productively
- Identifying your assertiveness style and adapting your approach
- Giving up blame and focusing on solutions
- Seeing the win-win potential of cooperation
- Finding the root cause through effective questioning
- Building Your Assertiveness Skill Set
Committing to assertive and skillful outcomes
- Developing powerful nonverbal communication
- Accepting responsibility for resolution
- Initiating improved communication
- Communicating clearly in complex situations
- Deflecting criticism and personal attacks
Developing the tools
- The power of "I" statements
- Saying "no" productively
- Addressing difficult issues using the DESC approach
- Pushing through resistance
- Mastering Assertiveness
Establishing a proactive assertiveness style
- Taking time to think clearly
- Modeling productive approaches
- Responding to everyday situations
- Giving and receiving feedback
Practicing effective assertiveness principles
- Leveraging a four-step process model
- Accurately assessing your situation
- Targeting desired outcomes
- Measuring results
- Launching Your Assertiveness Plan
Constructing an assertiveness action plan
- Adopting an attitude of responsibility and mutual respect
- Committing to timelines and outcomes
- Prioritizing changes in assertive behavior
Putting the "action" into the assertiveness action plan
- Constructing a blueprint for your action plan
- Reinforcing your newly developed assertiveness skills
- Scheduling time to assess progress
- Practicing assertive behaviors
- Modifying your action plan to accommodate change
Convenient Ways to Attend This Instructor-Led Course
Hassle-Free Enrolment: No advance payment required to reserve your seat.
Tuition due 30 days after you attend your course.
In the Classroom
Live, Online
Private Team Training
In the Classroom — OR — Live, Online
Tuition — Standard: $2745 Government: $2415
Dec 12 - 14
(3 Days)
9:00 AM - 4:30 PM EST
Toronto / Online (AnyWare)
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Jan 16 - 18
(3 Days)
9:00 AM - 4:30 PM EST
Ottawa / Online (AnyWare)
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Mar 6 - 8
(3 Days)
9:00 AM - 4:30 PM EST
New York / Online (AnyWare)
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Apr 3 - 5
(3 Days)
9:00 AM - 4:30 PM EDT
Rockville, MD / Online (AnyWare)
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May 8 - 10
(3 Days)
9:00 AM - 4:30 PM EDT
Herndon, VA / Online (AnyWare)
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May 29 - 31
(3 Days)
9:00 AM - 4:30 PM EDT
Toronto / Online (AnyWare)
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Jun 26 - 28
(3 Days)
9:00 AM - 4:30 PM EDT
Ottawa / Online (AnyWare)
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Sep 4 - 6
(3 Days)
9:00 AM - 4:30 PM EDT
New York / Online (AnyWare)
Reserve Your Seat
Guaranteed to Run
When you see the "Guaranteed to Run" icon next to a course event, you can rest assured that your course event — date, time, location — will run. Guaranteed.Private Team Training
Enroling at least 3 people in this course? Consider bringing this (or any course that can be custom designed) to your preferred location as a private team training.
For details, call 1-888-843-8733 or Click here »
Tuition
Standard
Government
In Classroom or
Online
Standard
$2745
Government
$2415
Private Team Training
Course Tuition Includes:
Training Hours
Standard Course Hours: 9:00 am – 4:30 pm
*Informal discussion with instructor about your projects or areas of special interest: 4:30 pm – 5:30 pm
Enhance Your Credentials with Professional Certification
Learning Tree's comprehensive training and exam preparation guarantees that you will gain the knowledge and confidence to achieve professional certification and advance your career.
Earn 17 PDUs
PMI, the Registered Education Provider logo, PMP, CAPM, PMI-ACP,
and PMBOK are marks of the Project Management Institute, Inc.
This course is approved by PMI® for 17 professional development units (PDUs). For more on the Project Management Institute and a full list of courses approved for PDUs.
Technical : 13 PDUs
Leadership : 1 PDUs
Business & Strategic : 3 PDUs