Assertive Communication Skills Training

Level: Foundation
Rating: 4.8/5 4.76/5 Based on 287 Reviews

This Assertive Communication Skills training course will use video demonstrations, role-playing activities, journaling, and practical workshops to help you become self-aware of behavior patterns and increase your ability to get work done. Those who communicate with assertiveness rather than passivity or aggression are more likely to maintain positive workplace relationships while meeting their goals. Learn these assertiveness skills to communicate your message with authority and impact.

Key Features of this Assertive Communication Skills Training:

  • After-course instructor coaching benefit
  • Learning Tree end-of-course exam included

You Will Learn How To:

  • Demonstrate and model assertive behavior for win-win outcomes
  • Gain self-awareness of your attitudes, behavior patterns, and habits
  • Develop a positive, proactive response to difficult behaviors
  • Exhibit confidence in your ability to address challenging situations

Certifications/Credits:

PMI 17 PDU

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LIVE, INSTRUCTOR-LED

In Class & Live, Online Training

  • 3-day instructor-led training course
  • One-on-one after-course instructor coaching
  • Tuition can be paid later by invoice -OR- at the time of checkout by credit card
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Standard $2745

Government $2415

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PRODUCT #244

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In Class & Live, Online Training

  • May 8 - 10 ( 3 Days)
    9:00 AM - 4:30 PM EDT
    Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare) Reserve Your Seat

  • Jun 26 - 28 ( 3 Days)
    9:00 AM - 4:30 PM EDT
    Ottawa / Online (AnyWare) Ottawa / Online (AnyWare) Reserve Your Seat

  • Sep 4 - 6 ( 3 Days)
    9:00 AM - 4:30 PM EDT
    New York / Online (AnyWare) New York / Online (AnyWare) Reserve Your Seat

  • Oct 2 - 4 ( 3 Days)
    9:00 AM - 4:30 PM EDT
    Rockville, MD / Online (AnyWare) Rockville, MD / Online (AnyWare) Reserve Your Seat

  • Oct 30 - Nov 1 ( 3 Days)
    9:00 AM - 4:30 PM EDT
    Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare) Reserve Your Seat

  • Dec 18 - 20 ( 3 Days)
    9:00 AM - 4:30 PM EST
    Ottawa / Online (AnyWare) Ottawa / Online (AnyWare) Reserve Your Seat

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Important Assertive Communication Skills Course Information

Assertive Communication Skills Course Outline

  • Assertiveness Essentials

    Recognizing modes of interactive behavior

    • Considering critical attributes of assertive behavior
    • Identifying characteristics of nonassertive behavior
    • Acknowledging areas of personal vulnerability and opportunity
    • Responding appropriately to manipulation or bullying

    Contextual and situational considerations

    • Asserting 360 degrees: peers, direct-reports, bosses and vendors
    • Assessing the impact of organizational culture
    • Accommodating intercultural norms
    • Navigating power relationships within the organization
  • Expressing Personal Power

    Pinpointing patterns of behavior

    • Raising self-awareness
    • The role of personal history
    • Exploring how identity, fear and habits impact results
    • Creating new personal effectiveness

    Mapping how people handle conflict

    • Enhancing your ability to respond to conflict
    • Recognizing your conflict style
    • Responding differently to different situations
    • Considering the role of Emotional and Social Intelligence
  • Overcoming Challenging Situations

    Applying viable assertiveness techniques

    • Deciding which situations call for assertiveness
    • Witnessing the dynamics of constructive and destructive interactions

    Adopting effective assertiveness strategies

    • Developing options to respond productively
    • Identifying your assertiveness style and adapting your approach
    • Giving up blame and focusing on solutions
    • Seeing the win-win potential of cooperation
    • Finding the root cause through effective questioning
  • Building Your Assertiveness Skill Set

    Committing to assertive and skillful outcomes

    • Developing powerful nonverbal communication
    • Accepting responsibility for resolution
    • Initiating improved communication
    • Communicating clearly in complex situations
    • Deflecting criticism and personal attacks

    Developing the tools

    • The power of "I" statements
    • Saying "no" productively
    • Addressing difficult issues using the DESC approach
    • Pushing through resistance
  • Mastering Assertiveness

    Establishing a proactive assertiveness style

    • Taking time to think clearly
    • Modeling productive approaches
    • Responding to everyday situations
    • Giving and receiving feedback

    Practicing effective assertiveness principles

    • Leveraging a four-step process model
    • Accurately assessing your situation
    • Targeting desired outcomes
    • Measuring results
  • Launching Your Assertiveness Plan

    Constructing an assertiveness action plan

    • Adopting an attitude of responsibility and mutual respect
    • Committing to timelines and outcomes
    • Prioritizing changes in assertive behavior

    Putting the "action" into the assertiveness action plan

    • Constructing a blueprint for your action plan
    • Reinforcing your newly developed assertiveness skills
    • Scheduling time to assess progress
    • Practicing assertive behaviors
    • Modifying your action plan to accommodate change

Team Training

Important Assertive Communication Skills Course Information

Assertive Communication Skills Course Outline

  • Assertiveness Essentials

    Recognizing modes of interactive behavior

    • Considering critical attributes of assertive behavior
    • Identifying characteristics of nonassertive behavior
    • Acknowledging areas of personal vulnerability and opportunity
    • Responding appropriately to manipulation or bullying

    Contextual and situational considerations

    • Asserting 360 degrees: peers, direct-reports, bosses and vendors
    • Assessing the impact of organizational culture
    • Accommodating intercultural norms
    • Navigating power relationships within the organization
  • Expressing Personal Power

    Pinpointing patterns of behavior

    • Raising self-awareness
    • The role of personal history
    • Exploring how identity, fear and habits impact results
    • Creating new personal effectiveness

    Mapping how people handle conflict

    • Enhancing your ability to respond to conflict
    • Recognizing your conflict style
    • Responding differently to different situations
    • Considering the role of Emotional and Social Intelligence
  • Overcoming Challenging Situations

    Applying viable assertiveness techniques

    • Deciding which situations call for assertiveness
    • Witnessing the dynamics of constructive and destructive interactions

    Adopting effective assertiveness strategies

    • Developing options to respond productively
    • Identifying your assertiveness style and adapting your approach
    • Giving up blame and focusing on solutions
    • Seeing the win-win potential of cooperation
    • Finding the root cause through effective questioning
  • Building Your Assertiveness Skill Set

    Committing to assertive and skillful outcomes

    • Developing powerful nonverbal communication
    • Accepting responsibility for resolution
    • Initiating improved communication
    • Communicating clearly in complex situations
    • Deflecting criticism and personal attacks

    Developing the tools

    • The power of "I" statements
    • Saying "no" productively
    • Addressing difficult issues using the DESC approach
    • Pushing through resistance
  • Mastering Assertiveness

    Establishing a proactive assertiveness style

    • Taking time to think clearly
    • Modeling productive approaches
    • Responding to everyday situations
    • Giving and receiving feedback

    Practicing effective assertiveness principles

    • Leveraging a four-step process model
    • Accurately assessing your situation
    • Targeting desired outcomes
    • Measuring results
  • Launching Your Assertiveness Plan

    Constructing an assertiveness action plan

    • Adopting an attitude of responsibility and mutual respect
    • Committing to timelines and outcomes
    • Prioritizing changes in assertive behavior

    Putting the "action" into the assertiveness action plan

    • Constructing a blueprint for your action plan
    • Reinforcing your newly developed assertiveness skills
    • Scheduling time to assess progress
    • Practicing assertive behaviors
    • Modifying your action plan to accommodate change

Assertive Communication Skills Training FAQs

  • What is assertive communication?

    The ability to communicate assertively, rather than passively or aggressively. With this you will be more likely to maintain positive workplace relationships and achieve work goals.

  • Can I learn assertive communication skills online?

    Yes! We know your busy work schedule may prevent you from getting to one of our classrooms which is why we offer convenient online training to meet your needs wherever you want, including online training.

  • Can I earn Professional Development Units for the Assertiveness Skills: Communicating with Authority & Impact course?

    Yes, you can receive PDUs from the Assertiveness Skills: Communicating with Authority & Impact course.

    To find out how many PDUs you can receive, check out the PMI Q&A List ›

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