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Those who communicate with assertiveness, rather than passivity or aggression, are more likely to maintain positive workplace relationships while meeting their goals. Through video demonstrations, role-playing activities, journaling, and practical workshops, this training course will help you leverage proven techniques to become self-aware of behaviour patterns and increase your ability to get work done.
Recognizing modes of interactive behavior
Contextual and situational considerations
Pinpointing patterns of behavior
Mapping how people handle conflict
Applying viable assertiveness techniques
Adopting effective assertiveness strategies
Committing to assertive and skillful outcomes
Developing the tools
Establishing a proactive assertiveness style
Practicing effective assertiveness principles
Constructing an assertiveness action plan
Putting the "action" into the assertiveness action plan
Course Tuition Includes:
After-Course Instructor Coaching
When you return to work, you are entitled to schedule a free coaching session with your instructor for help and guidance as you apply your new skills.
Free Course Exam
You can take your Learning Tree course exam on the last day of your course or online any time after class.
Standard Course Hours: 9:00 am – 4:30 pm
*Informal discussion with instructor about your projects or areas of special interest: 4:30 pm – 5:30 pm
“I thoroughly enjoyed my communication skills course and plan to enroll in another. The instructor was excellent and adept at managing the various personalities in the class. In addition, the activities and evaluations enabled me to discover a little more about myself.”
- D. Johnson, Network Engineer
Verizon Global Networks