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Assertiveness Skills: Communicating with Authority & Impact

COURSE TYPE

Foundation

Course Number

244

Duration

3 Days

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Those who communicate with assertiveness, rather than passivity or aggression, are more likely to maintain positive workplace relationships while meeting their goals. Through video demonstrations, role-playing activities, journaling, and practical workshops, this training course will help you leverage proven techniques to become self-aware of behaviour patterns and increase your ability to get work done.

You Will Learn How To

  • Demonstrate and model assertive behaviour for win-win outcomes
  • Gain self-awareness of your attitudes, behaviour patterns, and habits
  • Develop a positive, proactive response to difficult behaviours
  • Exhibit confidence in your ability to address challenging situations

Course Outline

  • Assertiveness Essentials

Recognizing modes of interactive behavior

  • Considering critical attributes of assertive behavior
  • Identifying characteristics of nonassertive behavior
  • Acknowledging areas of personal vulnerability and opportunity
  • Responding appropriately to manipulation or bullying

Contextual and situational considerations

  • Asserting 360 degrees: peers, direct-reports, bosses and vendors
  • Assessing the impact of organizational culture
  • Accommodating intercultural norms
  • Navigating power relationships within the organization
  • Expressing Personal Power

Pinpointing patterns of behavior

  • Raising self-awareness
  • The role of personal history
  • Exploring how identity, fear and habits impact results
  • Creating new personal effectiveness

Mapping how people handle conflict

  • Enhancing your ability to respond to conflict
  • Recognizing your conflict style
  • Responding differently to different situations
  • Considering the role of Emotional and Social Intelligence
  • Overcoming Challenging Situations

Applying viable assertiveness techniques

  • Deciding which situations call for assertiveness
  • Witnessing the dynamics of constructive and destructive interactions

Adopting effective assertiveness strategies

  • Developing options to respond productively
  • Identifying your assertiveness style and adapting your approach
  • Giving up blame and focusing on solutions
  • Seeing the win-win potential of cooperation
  • Finding the root cause through effective questioning
  • Building Your Assertiveness Skill Set

Committing to assertive and skillful outcomes

  • Developing powerful nonverbal communication
  • Accepting responsibility for resolution
  • Initiating improved communication
  • Communicating clearly in complex situations
  • Deflecting criticism and personal attacks

Developing the tools

  • The power of "I" statements
  • Saying "no" productively
  • Addressing difficult issues using the DESC approach
  • Pushing through resistance
  • Mastering Assertiveness

Establishing a proactive assertiveness style

  • Taking time to think clearly
  • Modeling productive approaches
  • Responding to everyday situations
  • Giving and receiving feedback

Practicing effective assertiveness principles

  • Leveraging a four-step process model
  • Accurately assessing your situation
  • Targeting desired outcomes
  • Measuring results
  • Launching Your Assertiveness Plan

Constructing an assertiveness action plan

  • Adopting an attitude of responsibility and mutual respect
  • Committing to timelines and outcomes
  • Prioritizing changes in assertive behavior

Putting the "action" into the assertiveness action plan

  • Constructing a blueprint for your action plan
  • Reinforcing your newly developed assertiveness skills
  • Scheduling time to assess progress
  • Practicing assertive behaviors
  • Modifying your action plan to accommodate change
Show complete outline
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Convenient Ways to Attend This Instructor-Led Course

Hassle-Free Enrolment: No advance payment required to reserve your seat.
Tuition due 30 days after you attend your course.

In the Classroom

Live, Online

Private Team Training

In the Classroom — OR — Live, Online

Tuition — Standard: $2745   Government: $2415

mai 9 - 11 (3 Days)
9:00 AM - 4:30 PM EDT
Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare) Reserve Your Seat

Assertiveness Skills: Communicating with Authority & Impact

Thank you for your interest in this event, but there are no available seats at this time. Please select another date. You may also contact a customer service representative or training advisor about your training needs, from single courses to large enterprise solutions.

You have used Passport or Voucher Number for this event. Please contact our Customer Service Representative or Training Advisor and they will work with your payment options.

mai 9 - 11 (3 Days) 9:00 AM - 4:30 PM EDT Herndon, VA / Online (AnyWare)
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juin 20 - 22 (3 Days)
9:00 AM - 4:30 PM EDT
Toronto / Online (AnyWare) Toronto / Online (AnyWare) Reserve Your Seat

Assertiveness Skills: Communicating with Authority & Impact

Thank you for your interest in this event, but there are no available seats at this time. Please select another date. You may also contact a customer service representative or training advisor about your training needs, from single courses to large enterprise solutions.

You have used Passport or Voucher Number for this event. Please contact our Customer Service Representative or Training Advisor and they will work with your payment options.

juin 20 - 22 (3 Days) 9:00 AM - 4:30 PM EDT Toronto / Online (AnyWare)
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Have a Promo Code?

Enter a promo code for additional savings.

{{vm.lineItem.$DiscountValidationMessage}} Please enter a valid Promo Code
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Don't know your Voucher or Passport Number?

Contact us via live chat or call us at 1-888-843-8733 and one of our representatives will assist you with your order.

{{vm.lineItem.$VoucherNumberValidationMessage}} Please enter a valid Voucher or Passport Number
Your Work Email is required Please enter a valid Email
?
BY CLICKING THE GOVERNMENT BOX, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, LEAVE THAT BOX BLANK TO RECEIVE COMMERCIAL PRICING.

By clicking the Government box – you certify that you/your firm is eligible to receive discounted price available only to Federal, Provincial and Municipal agencies. Colleges, universities and non-for profits are not eligible for the government discount.

Learning Tree reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is your responsibility to ensure that you qualify to receive a Government discounted rate. Please contact your Government Account Coordinator for any questions.

Not sure if you qualify? See the ? for details. Terms and Conditions
Price
Pay now -or- pay later
Pay by credit card at checkout
-or- pay later by invoice, as always.

Added to cart

juil. 18 - 20 (3 Days)
9:00 AM - 4:30 PM EDT
Ottawa / Online (AnyWare) Ottawa / Online (AnyWare) Reserve Your Seat

Assertiveness Skills: Communicating with Authority & Impact

Thank you for your interest in this event, but there are no available seats at this time. Please select another date. You may also contact a customer service representative or training advisor about your training needs, from single courses to large enterprise solutions.

You have used Passport or Voucher Number for this event. Please contact our Customer Service Representative or Training Advisor and they will work with your payment options.

juil. 18 - 20 (3 Days) 9:00 AM - 4:30 PM EDT Ottawa / Online (AnyWare)
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Have a Promo Code?

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Contact us via live chat or call us at 1-888-843-8733 and one of our representatives will assist you with your order.

{{vm.lineItem.$VoucherNumberValidationMessage}} Please enter a valid Voucher or Passport Number
Your Work Email is required Please enter a valid Email
?
BY CLICKING THE GOVERNMENT BOX, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, LEAVE THAT BOX BLANK TO RECEIVE COMMERCIAL PRICING.

By clicking the Government box – you certify that you/your firm is eligible to receive discounted price available only to Federal, Provincial and Municipal agencies. Colleges, universities and non-for profits are not eligible for the government discount.

Learning Tree reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is your responsibility to ensure that you qualify to receive a Government discounted rate. Please contact your Government Account Coordinator for any questions.

Not sure if you qualify? See the ? for details. Terms and Conditions
Price
Pay now -or- pay later
Pay by credit card at checkout
-or- pay later by invoice, as always.

Added to cart

sept. 5 - 7 (3 Days)
9:00 AM - 4:30 PM EDT
New York / Online (AnyWare) New York / Online (AnyWare) Reserve Your Seat

Assertiveness Skills: Communicating with Authority & Impact

Thank you for your interest in this event, but there are no available seats at this time. Please select another date. You may also contact a customer service representative or training advisor about your training needs, from single courses to large enterprise solutions.

You have used Passport or Voucher Number for this event. Please contact our Customer Service Representative or Training Advisor and they will work with your payment options.

sept. 5 - 7 (3 Days) 9:00 AM - 4:30 PM EDT New York / Online (AnyWare)
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Have a Promo Code?

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?
Don't know your Voucher or Passport Number?

Contact us via live chat or call us at 1-888-843-8733 and one of our representatives will assist you with your order.

{{vm.lineItem.$VoucherNumberValidationMessage}} Please enter a valid Voucher or Passport Number
Your Work Email is required Please enter a valid Email
?
BY CLICKING THE GOVERNMENT BOX, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, LEAVE THAT BOX BLANK TO RECEIVE COMMERCIAL PRICING.

By clicking the Government box – you certify that you/your firm is eligible to receive discounted price available only to Federal, Provincial and Municipal agencies. Colleges, universities and non-for profits are not eligible for the government discount.

Learning Tree reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is your responsibility to ensure that you qualify to receive a Government discounted rate. Please contact your Government Account Coordinator for any questions.

Not sure if you qualify? See the ? for details. Terms and Conditions
Price
Pay now -or- pay later
Pay by credit card at checkout
-or- pay later by invoice, as always.

Added to cart

nov. 7 - 9 (3 Days)
9:00 AM - 4:30 PM EST
Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare) Reserve Your Seat

Assertiveness Skills: Communicating with Authority & Impact

Thank you for your interest in this event, but there are no available seats at this time. Please select another date. You may also contact a customer service representative or training advisor about your training needs, from single courses to large enterprise solutions.

You have used Passport or Voucher Number for this event. Please contact our Customer Service Representative or Training Advisor and they will work with your payment options.

nov. 7 - 9 (3 Days) 9:00 AM - 4:30 PM EST Herndon, VA / Online (AnyWare)
Please select the quantity Please select the quantity
Optional Discounts
?
Have a Promo Code?

Enter a promo code for additional savings.

{{vm.lineItem.$DiscountValidationMessage}} Please enter a valid Promo Code
?
Don't know your Voucher or Passport Number?

Contact us via live chat or call us at 1-888-843-8733 and one of our representatives will assist you with your order.

{{vm.lineItem.$VoucherNumberValidationMessage}} Please enter a valid Voucher or Passport Number
Your Work Email is required Please enter a valid Email
?
BY CLICKING THE GOVERNMENT BOX, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, LEAVE THAT BOX BLANK TO RECEIVE COMMERCIAL PRICING.

By clicking the Government box – you certify that you/your firm is eligible to receive discounted price available only to Federal, Provincial and Municipal agencies. Colleges, universities and non-for profits are not eligible for the government discount.

Learning Tree reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is your responsibility to ensure that you qualify to receive a Government discounted rate. Please contact your Government Account Coordinator for any questions.

Not sure if you qualify? See the ? for details. Terms and Conditions
Price
Pay now -or- pay later
Pay by credit card at checkout
-or- pay later by invoice, as always.

Added to cart

janv. 16 - 18 (3 Days)
9:00 AM - 4:30 PM EST
Ottawa / Online (AnyWare) Ottawa / Online (AnyWare) Reserve Your Seat

Assertiveness Skills: Communicating with Authority & Impact

Thank you for your interest in this event, but there are no available seats at this time. Please select another date. You may also contact a customer service representative or training advisor about your training needs, from single courses to large enterprise solutions.

You have used Passport or Voucher Number for this event. Please contact our Customer Service Representative or Training Advisor and they will work with your payment options.

janv. 16 - 18 (3 Days) 9:00 AM - 4:30 PM EST Ottawa / Online (AnyWare)
Please select the quantity Please select the quantity
Optional Discounts
?
Have a Promo Code?

Enter a promo code for additional savings.

{{vm.lineItem.$DiscountValidationMessage}} Please enter a valid Promo Code
?
Don't know your Voucher or Passport Number?

Contact us via live chat or call us at 1-888-843-8733 and one of our representatives will assist you with your order.

{{vm.lineItem.$VoucherNumberValidationMessage}} Please enter a valid Voucher or Passport Number
Your Work Email is required Please enter a valid Email
?
BY CLICKING THE GOVERNMENT BOX, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, LEAVE THAT BOX BLANK TO RECEIVE COMMERCIAL PRICING.

By clicking the Government box – you certify that you/your firm is eligible to receive discounted price available only to Federal, Provincial and Municipal agencies. Colleges, universities and non-for profits are not eligible for the government discount.

Learning Tree reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is your responsibility to ensure that you qualify to receive a Government discounted rate. Please contact your Government Account Coordinator for any questions.

Not sure if you qualify? See the ? for details. Terms and Conditions
Price
Pay now -or- pay later
Pay by credit card at checkout
-or- pay later by invoice, as always.

Added to cart

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Private Team Training

Enroling at least 3 people in this course? Consider bringing this (or any course that can be custom designed) to your preferred location as a private team training.

For details, call 1-888-843-8733 or Click here »

Tuition

Standard

Government

In Classroom or
Online

Standard

$2745

Government

$2415

Private Team Training

Contact Us »

Course Tuition Includes:

After-Course Instructor Coaching
When you return to work, you are entitled to schedule a free coaching session with your instructor for help and guidance as you apply your new skills.

Free Course Exam
You can take your Learning Tree course exam on the last day of your course or online any time after class.

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Training Hours

Standard Course Hours: 9:00 am – 4:30 pm
*Informal discussion with instructor about your projects or areas of special interest: 4:30 pm – 5:30 pm

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“I thoroughly enjoyed my communication skills course and plan to enroll in another. The instructor was excellent and adept at managing the various personalities in the class. In addition, the activities and evaluations enabled me to discover a little more about myself.”

- D. Johnson, Network Engineer
Verizon Global Networks

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