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Assertive Communication Skills Training
Level: Foundation
Rating:
4.72/5 Based on 149 Reviews
This Assertive Communication Skills training course will use video demonstrations, role-playing activities, journaling, and practical workshops to help you become self-aware of behavior patterns and increase your ability to get work done. Those who communicate with assertiveness rather than passivity or aggression are more likely to maintain positive workplace relationships while meeting their goals. Learn these assertiveness skills to communicate your message with authority and impact.
Key Features of this Assertive Communication Skills Training:
- After-course instructor coaching benefit
- Learning Tree end-of-course exam included
You Will Learn How To:
- Demonstrate and model assertive behavior for win-win outcomes
- Gain self-awareness of your attitudes, behavior patterns, and habits
- Develop a positive, proactive response to difficult behaviors
- Exhibit confidence in your ability to address challenging situations
Certifications/Credits:
Choose the Training Solution That Best Fits Your Individual Needs or Organizational Goals
LIVE, INSTRUCTOR-LED
In Class & Live, Online Training
- 3-day instructor-led training course
- One-on-one after-course instructor coaching
- Tuition can be paid later by invoice -OR- at the time of checkout by credit card
TRAINING AT YOUR SITE
Team Training
- Bring this or any training to your organization
- Full - scale program development
- Delivered when, where, and how you want it
- Blended learning models
- Tailored content
- Expert team coaching
Save More On Training with FlexVouchers – A Unique Training Savings Account
Our FlexVouchers help you lock in your training budgets without having to commit to a traditional 1 voucher = 1 course classroom-only attendance. FlexVouchers expand your purchasing power to modern blended solutions and services that are completely customizable. For details, please call 888-843-8733 or chat live.
In Class & Live, Online Training
Time Zone Legend:
Note: This course runs for 3 Days *
*Events with the Partial Day Event clock icon run longer than normal but provide the convenience of half-day sessions.
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Oct 14 - 16 9:00 AM - 4:30 PM EDT Online (AnyWare)
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Dec 2 - 4 9:00 AM - 4:30 PM EST Online (AnyWare)
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Apr 7 - 9 9:00 AM - 4:30 PM EDT Herndon, VA / Online (AnyWare)
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Jun 2 - 4 9:00 AM - 4:30 PM EDT Ottawa / Online (AnyWare)
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Guaranteed to Run
When you see the "Guaranteed to Run" icon next to a course event, you can rest assured that your course event — date, time — will run. Guaranteed.Partial Day Event
Learning Tree offers a flexible schedule program. If you cannot attend full day sessions, this option consists of four-hour sessions per day instead of the full-day session.Important Assertive Communication Skills Course Information
Assertive Communication Skills Course Outline
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Assertiveness Essentials
Recognizing modes of interactive behavior
- Considering critical attributes of assertive behavior
- Identifying characteristics of nonassertive behavior
- Acknowledging areas of personal vulnerability and opportunity
- Responding appropriately to manipulation or bullying
Contextual and situational considerations
- Asserting 360 degrees: peers, direct-reports, bosses and vendors
- Assessing the impact of organizational culture
- Accommodating intercultural norms
- Navigating power relationships within the organization
-
Expressing Personal Power
Pinpointing patterns of behavior
- Raising self-awareness
- The role of personal history
- Exploring how identity, fear and habits impact results
- Creating new personal effectiveness
Mapping how people handle conflict
- Enhancing your ability to respond to conflict
- Recognizing your conflict style
- Responding differently to different situations
- Considering the role of Emotional and Social Intelligence
-
Overcoming Challenging Situations
Applying viable assertiveness techniques
- Deciding which situations call for assertiveness
- Witnessing the dynamics of constructive and destructive interactions
Adopting effective assertiveness strategies
- Developing options to respond productively
- Identifying your assertiveness style and adapting your approach
- Giving up blame and focusing on solutions
- Seeing the win-win potential of cooperation
- Finding the root cause through effective questioning
-
Building Your Assertiveness Skill Set
Committing to assertive and skillful outcomes
- Developing powerful nonverbal communication
- Accepting responsibility for resolution
- Initiating improved communication
- Communicating clearly in complex situations
- Deflecting criticism and personal attacks
Developing the tools
- The power of "I" statements
- Saying "no" productively
- Addressing difficult issues using the DESC approach
- Pushing through resistance
-
Mastering Assertiveness
Establishing a proactive assertiveness style
- Taking time to think clearly
- Modeling productive approaches
- Responding to everyday situations
- Giving and receiving feedback
Practicing effective assertiveness principles
- Leveraging a four-step process model
- Accurately assessing your situation
- Targeting desired outcomes
- Measuring results
-
Launching Your Assertiveness Plan
Constructing an assertiveness action plan
- Adopting an attitude of responsibility and mutual respect
- Committing to timelines and outcomes
- Prioritizing changes in assertive behavior
Putting the "action" into the assertiveness action plan
- Constructing a blueprint for your action plan
- Reinforcing your newly developed assertiveness skills
- Scheduling time to assess progress
- Practicing assertive behaviors
- Modifying your action plan to accommodate change
Team Training
Important Assertive Communication Skills Course Information
Assertive Communication Skills Course Outline
-
Assertiveness Essentials
Recognizing modes of interactive behavior
- Considering critical attributes of assertive behavior
- Identifying characteristics of nonassertive behavior
- Acknowledging areas of personal vulnerability and opportunity
- Responding appropriately to manipulation or bullying
Contextual and situational considerations
- Asserting 360 degrees: peers, direct-reports, bosses and vendors
- Assessing the impact of organizational culture
- Accommodating intercultural norms
- Navigating power relationships within the organization
-
Expressing Personal Power
Pinpointing patterns of behavior
- Raising self-awareness
- The role of personal history
- Exploring how identity, fear and habits impact results
- Creating new personal effectiveness
Mapping how people handle conflict
- Enhancing your ability to respond to conflict
- Recognizing your conflict style
- Responding differently to different situations
- Considering the role of Emotional and Social Intelligence
-
Overcoming Challenging Situations
Applying viable assertiveness techniques
- Deciding which situations call for assertiveness
- Witnessing the dynamics of constructive and destructive interactions
Adopting effective assertiveness strategies
- Developing options to respond productively
- Identifying your assertiveness style and adapting your approach
- Giving up blame and focusing on solutions
- Seeing the win-win potential of cooperation
- Finding the root cause through effective questioning
-
Building Your Assertiveness Skill Set
Committing to assertive and skillful outcomes
- Developing powerful nonverbal communication
- Accepting responsibility for resolution
- Initiating improved communication
- Communicating clearly in complex situations
- Deflecting criticism and personal attacks
Developing the tools
- The power of "I" statements
- Saying "no" productively
- Addressing difficult issues using the DESC approach
- Pushing through resistance
-
Mastering Assertiveness
Establishing a proactive assertiveness style
- Taking time to think clearly
- Modeling productive approaches
- Responding to everyday situations
- Giving and receiving feedback
Practicing effective assertiveness principles
- Leveraging a four-step process model
- Accurately assessing your situation
- Targeting desired outcomes
- Measuring results
-
Launching Your Assertiveness Plan
Constructing an assertiveness action plan
- Adopting an attitude of responsibility and mutual respect
- Committing to timelines and outcomes
- Prioritizing changes in assertive behavior
Putting the "action" into the assertiveness action plan
- Constructing a blueprint for your action plan
- Reinforcing your newly developed assertiveness skills
- Scheduling time to assess progress
- Practicing assertive behaviors
- Modifying your action plan to accommodate change
Assertive Communication Skills Training FAQs
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What is assertive communication?
The ability to communicate assertively, rather than passively or aggressively. With this you will be more likely to maintain positive workplace relationships and achieve work goals.
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Can I learn assertive communication skills online?
Yes! We know your busy work schedule may prevent you from getting to one of our classrooms which is why we offer convenient online training to meet your needs wherever you want, including online training.
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Can I earn Professional Development Units for the Assertiveness Skills: Communicating with Authority & Impact course?
Yes, you can receive PDUs from the Assertiveness Skills: Communicating with Authority & Impact course.
To find out how many PDUs you can receive, check out the PMI Q&A List ›
Related Communication Skills Training
Influencing Skills Training: Getting Results without Direct AuthorityPublic Speaking Training: Create Compelling Speeches & PresentationsThe Art of Coaching: Enabling Employees to Achieve Their PotentialBusiness Relationship Management (BRM) Training: Aligning IT & the BusinessCustomer Service Training: Achieving Excellence in Customer Service
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