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ITIL® 4 Specialist: Create, Deliver, and Support Training

Course 1281

  • Duration: 3 days
  • Exam Voucher: Yes
  • Language: English
  • 18 PMI PDUs
  • Level: Advanced
Get This Course $2,650
  • 3-day instructor-led training course
  • Practice exams and prep questions
  • Exam Voucher included
  • After-course instructor coaching benefit
#1281
  • Jul 27 - 29 9:00 AM - 4:30 PM CDT
    Austin or AnyWare
  • Guaranteed to Run - you can rest assured that the class will not be cancelled.
    Aug 24 - 26 9:00 AM - 4:30 PM EDT
    Herndon, VA or AnyWare
  • Sep 27 - 29 9:00 AM - 4:30 PM EDT
    New York or AnyWare
  • Nov 2 - 4 9:00 AM - 4:30 PM EDT
    Ottawa or AnyWare
  • Dec 7 - 9 9:00 AM - 4:30 PM PST
    San Francisco or AnyWare
  • Jan 18 - 20 9:00 AM - 4:30 PM CST
    Austin or AnyWare
  • Feb 8 - 10 9:00 AM - 4:30 PM EST
    Herndon, VA or AnyWare
  • Mar 29 - 31 9:00 AM - 4:30 PM EDT
    New York or AnyWare
  • May 3 - 5 9:00 AM - 4:30 PM EDT
    Ottawa or AnyWare
  • Jun 7 - 9 9:00 AM - 4:30 PM PDT
    San Francisco or AnyWare

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This ITIL 4 Specialist: Create, Deliver, and Support (CDS) course covers the 'core' service management activities and the 'creation' of services. It focuses on the integration of different value streams and activities to create, deliver, and support IT-enabled products and services while also covering supporting practices, methods, and tools and an understanding of service quality and improvement methods.

The course prepares you for the ITIL 4 Specialist: Create, Deliver, and Support exam, one of five exams needed to achieve ITIL 4 Managing Professional (MP) Certification.

ITIL® 4 Specialist: Create, Deliver, and Support Training Delivery Methods

  • In-Person

  • Online

ITIL® 4 Specialist: Create, Deliver, and Support Training Course Benefits

  • Plan and build a service value stream to create, deliver and support service
  • Identify how relevant ITIL practices contribute to creation, delivery, and support across the SVS and value streams
  • Create, deliver, and support services

  • Practice exams, prep questions, and additional resources included

  • Continue learning and face new challenges with after-course one-on-one instructor coaching

ITIL 4 Specialist CDS Course Outline

In this module, you will learn about:

  • Planning and building a service value stream
  • Organizational structure
  • Integrated/collaborative teams
  • Team capabilities, roles, and competencies
  • Team culture and differences
  • Working to a customer-orientated mindset
  • Managing employee satisfaction 
  • The value of positive communications
  • Understanding how to use a "shift-left" approach
  • Team collaboration and integration
  • Workforce planning
  • Results based measuring and reporting
  • The culture of continual improvement
  • Integration and data sharing
  • Robotic Process Automation (RPA)
  • Artificial Intelligence

In this module, you will learn about:

  • Describing a value stream
  • Combining and decomposing value stream steps
  • Considerations for designing the value stream
  • Practices in the value stream
  • The value stream for user support

In this module, you will learn about:

  • Managing queues and backlogs
  • Prioritizing work
  • Commercial and sourcing considerations
  • Defining sourcing requirements
  • Vendor selection techniques
  • Inviting internal providers to vendor selection
  • Sourcing models
  • Service integration and management considerations

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Course FAQs

ITIL 4 Specialist Create, Deliver and Support is aimed at ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery. Accredited training for the ITIL Managing Professional modules is mandatory to enable full understanding of the core material. All modules have ITIL 4 Foundation as a pre-requisite.

Before your event, you will be sent an electronic Pre-Course Study Guide and the ITIL 4 Managing Professional Create, Deliver and Support book, which you should read as part of the 21 hours of personal study.

You will be provided with an exam voucher for each exam and a link to register and schedule your online exam sessions with the PeopleCert® web proctoring service. You will take your exams after you have completed your training course. Visit the PeopleCert website for more information on the logistics of taking your web-proctored exam with PeopleCert.

Once you have ITIL 4 Foundation certification, this course is one of 4 Specialist courses needed to achieve the ITIL 4 Managing Professional certification.

For publicly scheduled course events, Learning Tree will set up the Take2 option for all attendees when we order your exam voucher. If you aren’t successful on your first exam, you will be notified by PeopleCert that you are eligible to register for the exam retake.

Though exam vouchers can cost hundreds, there is no additional cost to you to sign up for the Take2 re-sit program. Take2 is an additional complimentary benefit offered to you by Learning Tree.

Yes, you must re-sit the exam within six months of your initial exam.
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