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ITIL® Intermediate: Planning, Protection and Optimization Certification Training
Level: Intermediate
RATING:
4.70/5 Based on 73 Reviews
Gain the knowledge and skills you need to plan, implement, and optimize service design processes in this ITIL Service Capability: Planning, Protection and Optimization training. Intermediate PPO focuses on the practical application of PPO practices in order enable capacity, availability, IT service continuity, information security and demand management.
ITIL 4 is coming — but don't put your ITIL journey on hold ›
Key Features of this ITIL Service Strategy Certification Training:
- Choose from blended on-demand and instructor-led learning options
- Exclusive LinkedIn group membership for peer and SME community support
- Learning Tree ITIL Success Package included
- ITIL exam voucher included
You Will Learn How To:
- Prepare for and pass the ITIL Planning, Protection and Optimization (PPO) exam
- Plan key activities for the PPO processes
- Attain operational excellence by using the PPO processes
- Apply key metrics to evaluate PPO success
- Recognize the details that comprise each PPO process
Certifications/Credits:
Choose the ITIL Training Solution That Best Fits Your Needs
ON DEMAND
On Demand & Instructor Coaching
Unlimited annual access to:
- On-demand ITIL PPO modules, courseware, and instructor support
- Earn PMI PDUs for self-directed learning
- Exam voucher included
LIVE, INSTRUCTOR-LED
In Class & Live, Online Training
Unlimited annual access to:
- 5-day instructor-led training course
- Earn 30 PMI PDUs
- One-on-one after-course instructor coaching
- Exam voucher (with optional retake)
PREMIUM TRAINING
Unlimited Access to Everything
Unlimited annual access to:
- On-demand ITIL PPO modules, courseware, and instructor support
- 5 day instructor-led course
- One-on-one after course instructor coaching
- Exam voucher included
- ITIL Certification Success Package (w/ unlimited exam vouchers) ›
TRAINING AT YOUR SITE
Team Training
- Bring this or any training to your organization
- Full - scale program development
- Delivered when, where, and how you want it
- Blended learning models
- Tailored content
- Expert team coaching
Customize Your Team Training Experience
CONTACT USSave More On Training with FlexVouchers – A Unique Training Savings Account
Our FlexVouchers help you lock in your training budgets without having to commit to a traditional 1 voucher = 1 course classroom-only attendance. FlexVouchers expand your purchasing power to modern blended solutions and services that are completely customizable. For details, please call 888-843-8733 or chat live.
On Demand & Instructor Coaching
ITIL On-Demand Training Information
You get annual access to an on-demand ITIL PPO course, official courseware, and support directly from the course instructor.
-
Prerequisites
- Must hold the ITIL Foundation Certificate (see Course 1197, Achieving ITIL® Foundation Certification)
-
Certification Information
- Achieving the ITIL Intermediate: Planning, Protection and Optimization certificate provides four credits toward your ITIL Expert certification..
On-Demand Training Outline
-
Module 00: Course Introduction: ITIL® 2011: Planning, Protection and Optimization
-
Module 01: Exam Tips
- Understanding the exam process
- Exam questions and grading
- Taking the exam
- Using the practice exams
-
Module 02: Service Management as a Practice Part 1
- Lifecycle Review
- Processes
- Definitions
- PPO Processes
-
Module 03: Service Management as a Practice Part 2
- Generic Roles
- Key Service Management Concepts
- RACI Model
- Deming’s PDCA Model
-
Module 04: Service Management as a Practice Part 3
- Service Design Purpose, Objectives, Scope and Value
- Design Role and Implementation in PPO
- Challenges
- Activity: List CSFs and KPIs
- Metrics
- Risks
- Design Fundamentals
- Setting Direction
-
Module 05: Service Management as a Practice Part 4
- Design Aspects
- Roles and Management
- Exam Question Exercise: Sample Exam 1, Question 2
- Exam Question Protocols
-
Module 06: Demand Management Part 1
- Purpose, Objectives, Scope and Value
- Basic Concepts
- Activities
-
Module 07: Demand Management Part 2
- Roles
- Triggers and Inputs/Outputs
- Interfaces
- Metrics
- Challenges and Risks
- Exam Question Exercise: Sample Exam 1, Question 6 Sample Exam 2, Question 7
- Exam Question Review: Sample Exam 1, Question 2
- Module 08: Capacity Management Part 1
- Purpose, Objectives, Scope and Value
- Basic Concepts
- Planning
- Subprocesses
-
Module 08: Capacity Management Part 1
- Purpose, Objectives, Scope and Value
- Basic Concepts
- Planning
- Subprocesses
-
Module 09: Capacity Management Part 2
- Activities
- Modeling and Trending
- Application Sizing
-
Module 10: Capacity Management Part 3
- Roles
- Triggers and Inputs/Outputs
- Interfaces
- Metrics
- Challenges and Risks
- Exercise: Capacity Management
- Exam Question Exercise: Sample Exam 1, Question 5 Sample Exam 2, Question 3, 6
- Exam Question Review: Sample Exam 2, Question 7
-
Module 11: Availability Management Part 1
- Purpose, Objectives, Scope and Value
- Basic Concepts
- Measurement
-
Module 12: Availability Management Part 2
- Reactive Activities
- Monitor, Measure, Analyze and Report (MMAR)
-
Module 13: Availability Management Part 3
- Proactive Activities
- Plan/Design
- Risk Assessment
- Review and Improvement
-
Module 14: Availability Management Part 4
- Roles
- Triggers and Inputs/Outputs
- Interfaces
- Metrics
- Challenges and Risks
- Exercise: Expanded Incident Lifecycle
- Exam Question Exercise: Sample Exam 1, Question 1 Sample Exam 2, Question 8
- Exam Question Review: Sample Exam 1, Question 5
-
Module 15: Information Security Management (ISM) Part 1
- Purpose, Objectives, Scope and Value
- Basic Concepts
- Risk Assessment
- Information Security Management Systems (ISMS)
- Security Governance
-
Module 16: Information Security Management (ISM) Part 2
- Activities
- S Breaches and Incidents
-
Module 17: Information Security Management (ISM) Part 3
- Roles
- Triggers and Inputs/Outputs
- Interfaces
- Metrics
- Challenges and Risks
- Exam Question Exercise: Sample Exam 1, Question 4 Sample Exam 2, Question 2
-
Module 18: IT Service Continuity Management (ITSCM) Part 1
- Purpose, Objectives, and Scope
- Value to the Business
- Basic Concepts
-
Module 19: IT Service Continuity Management (ITSCM) Part 2
- Activities
- Stage 1: Initiation
- Stage 2: Requirements and Strategy
- Stage 3: Implementation
- Stage 4: Ongoing Operation
-
Module 20: IT Service Continuity Management (ITSCM) Part 3
- Roles
- Triggers and Inputs/Outputs
- Interfaces
- Metrics
- Challenges and Risks
- Exercise: Recovery Operations
- Exam Question Exercise: Sample Exam 1, Question 3, 7, 8 Sample Exam 2, Question 4, 5
- Exam Question Review: Sample Exam 1, Question 4
-
Module 21: Service Management Technology
- Concepts
- Tool Selection Process
- Plan and Implementation
- Exam Question Exercise: Sample Exam 2, Question 2v
ITIL Planning, Protection and Optimization FAQs
-
How will I access my course materials if I choose this method?
Once payment is received, you will receive an email from Learning Tree with all the links and information you need to get started.
-
How do I use my exam voucher to take the ITIL PPO exam?
After you receive your ITIL PPO exam voucher from Learning Tree, the exam can be taken any time after the course is completed via ProctorU (online) or at an eligible testing center.
-
How do I receive PMI PDU's for the on-demand course?
This on-demand course qualifies to provide you with continuing education credits in the PMI Schema. To record your PDU's follow these steps:
- Go to https://www.pmi.org/
- Log in using your registered user name
- Go to myPMI, then select Report PDUs on CCRS
- Select Course or Training category
- Fill in all required information
In Class & Live, Online Training
-
Mar 25 - 29 ( 5 Days)
9:00 AM - 5:00 PM EDT Herndon, VA / Online (AnyWare) Reserve Your Seat -
May 6 - 10 ( 5 Days)
9:00 AM - 5:00 PM EDT Alexandria, VA / Online (AnyWare) Reserve Your Seat -
Jun 17 - 21 ( 5 Days)
9:00 AM - 5:00 PM EDT Toronto / Online (AnyWare) Reserve Your Seat -
Sep 23 - 27 ( 5 Days)
9:00 AM - 5:00 PM EDT Herndon, VA / Online (AnyWare) Reserve Your Seat
Guaranteed to Run
When you see the "Guaranteed to Run" icon next to a course event, you can rest assured that your course event — date, time, location — will run. Guaranteed.ITIL Planning, Protection and Optimization Course Information
-
Prerequisites
- Must hold the ITIL Foundation Certificate (see Course 1197, Achieving ITIL® Foundation Certification)
-
Certification Information
- Achieving the ITIL Intermediate: Planning, Protection and Optimization certificate provides four credits toward your ITIL Expert certification.
-
Course Preparation
- Before your event, you will receive via email a Pre-Course Study Guide and the ITIL Planning, Protection and Optimization Handbook. The Pre-Course Study Guide will let you know which parts of the ITIL Foundation Handbook you should study before class. The Pre-Course Study Guide also contains the official ITIL Planning, Protection and Optimization Certificate syllabus, which you should read.
ITIL Planning, Protection and Optimization Course Outline
-
ITIL Planning, Protection and Optimization (PPO): Introduction and Overview
- PPO in the context of the service lifecycle
- Service optimization
- Service design basics
- The role of design coordination within PPO
-
Capacity Management
Basic concepts
- Purpose, goals and objectives of capacity management
- Methods and techniques
- Capacity management, principles and basic concepts
Capacity management activities
- Conducting capacity management for quality assurance
- The capacity management information system
- Meeting cost and time constraints
-
Availability Management
Scope of availability management
- Purpose and objectives
- Availability management in relation to PPO
- Enabling availability management
- How availability management creates business value
Concepts and activities
- Triggers, input and output to other processes
- Establishing metrics to ensure process quality
- Demonstrating the efficiency and effectiveness of successful availability management
-
IT Service Continuity Management (ITSCM)
ITSCM to generate business value
- Illustrating the main activities
- Initiation
- Requirements and strategy
- Implementation
- Ongoing operation
Primary activities
- Policies and principles
- Ensuring quality assurance when introducing services through effective ITSCM
- Managing risks
- Planning for recovery
- Challenges and critical success factors
-
Information Security Management (ISM)
Overview of ISM
- Analyzing how ISM contributes to quality assurance for new services
- How ISM generates business value
- Aligning IT security with business security
Key activities for ISM implementation
- Methods and techniques
- Ensuring confidentiality, integrity and availability
- Key metrics to measure success
- Challenges and risks of ISM
-
Demand Management
Purpose of demand management
- Scope and objectives
- Service strategy and demand management
- Coupling capacity with demand
Identifying demand management patterns
- Activities, methods and techniques
- Influencing customer demand
- Managing demand for service
- Demand management techniques
-
Roles and Responsibilities
- Defining the key roles for executing each process step
- Process manager and process practitioner
- Capacity management
- Availability management
- IT service continuity management
- Information security management
-
Technology and Implementation Considerations
- Generic requirements and evaluation criteria
- Special technology functions and features related to PPO
- Good practices for implementation
- Determining the evaluation criteria for technology and process implementation
- Challenges, critical success factors and risks
- Designing technology architecture
- Considerations for planning and implementing service management technologies
ITIL Planning, Protection and Optimization FAQs
-
What is ITIL PPO?
As one of the certifcations in the ITIL Service Capability work stream, the Planning, Protection and Optimization module focuses on practical application of the PPO practices. The purpose is to enable capacity, availability continuity in IT services and demand management.
-
How do I take the ITIL PPO exam?
The ITIL PPO exam can be taken on the last day of the course (in-class), or any time after the course is completed via ProctorU (online) or at an eligible testing center.
-
Can I obtain ITIL Intermediate Planning Protection & Optimization certification online?
Yes! We know your busy work schedule may prevent you from getting to one of our classrooms which is why we offer convenient online training to meet your needs wherever you want. This course is available in class, online, or as a private team training event.
-
What background do I need to take the instructor-led class?
Basic IT literacy and around two years of IT experience.
-
What do I need to complete before the instructor-led class?
- Before your event, you will be sent a Pre-Course Study Guide and the Planning, Protection and Optimization ITIL 2011 Intermediate Capability Handbook, which you should read as part of the 12 hours of personal study
- You should acquire and read the Planning, Protection and Optimization ITIL 2011 Intermediate Capability Handbook, focusing on Chapter 2, and review your ITIL Foundation course materials
-
How do I use my exam voucher to take the ITIL PPO exam?
The ITIL Planning, Protection and Optimization exam can be taken on the last day of the course (in-class), or any time after the course is completed via ProctorU (online) or at an eligible testing center.
Unlimited Access to Everything
-
Mar 25 - 29 ( 5 Days)
9:00 AM - 5:00 PM EDT Herndon, VA / Online (AnyWare) -
May 6 - 10 ( 5 Days)
9:00 AM - 5:00 PM EDT Alexandria, VA / Online (AnyWare) -
Jun 17 - 21 ( 5 Days)
9:00 AM - 5:00 PM EDT Toronto / Online (AnyWare) -
Sep 23 - 27 ( 5 Days)
9:00 AM - 5:00 PM EDT Herndon, VA / Online (AnyWare)
Guaranteed to Run
When you see the "Guaranteed to Run" icon next to a course event, you can rest assured that your course event — date, time, location — will run. Guaranteed.ITIL Unlimited Access Training Information
You get annual access to an on-demand ITIL RCV course, unlimited retakes of our 5 day instructor-led class, official courseware, and support directly from the course instructor.
-
Prerequisites
- Must hold the ITIL Foundation Certificate (see Course 1197, Achieving ITIL® Foundation Certification)
-
Certification Information
- Achieving the ITIL Intermediate: Planning, Protection and Optimization certificate provides four credits toward your ITIL Expert certification.
-
All-Inclusive — ITIL Exam Success Package, After-Course Coaching, Exam Fee
Learning Tree is with you from the beginning of your planning until you pass your certification exams with Unlimited FREE Exam and Course retakes for a year, plus coaching with your instructor to help you prepare for your exam or answer real-world ITIL implementation challenges. In fact, successful ITIL implementation often relies on key internal sponsors to ensure the required culture change occurs after ITIL training, so your instructor can help identify important next steps. ITIL course attendees that would like to retake their ITIL course or exam must do so within 12 months of the original course date and will not be charged for their retake. If an attendee fails an exam and then two retakes, the attendee must re-attend the course before taking the exam again.
On-Demand Training Outline
-
Module 00: Course Introduction: ITIL® 2011: Planning, Protection and Optimization
-
Module 01: Exam Tips
- Understanding the exam process
- Exam questions and grading
- Taking the exam
- Using the practice exams
-
Module 02: Service Management as a Practice Part 1
- Lifecycle Review
- Processes
- Definitions
- PPO Processes
-
Module 03: Service Management as a Practice Part 2
- Generic Roles
- Key Service Management Concepts
- RACI Model
- Deming’s PDCA Model
-
Module 04: Service Management as a Practice Part 3
- Service Design Purpose, Objectives, Scope and Value
- Design Role and Implementation in PPO
- Challenges
- Activity: List CSFs and KPIs
- Metrics
- Risks
- Design Fundamentals
- Setting Direction
-
Module 05: Service Management as a Practice Part 4
- Design Aspects
- Roles and Management
- Exam Question Exercise: Sample Exam 1, Question 2
- Exam Question Protocols
-
Module 06: Demand Management Part 1
- Purpose, Objectives, Scope and Value
- Basic Concepts
- Activities
-
Module 07: Demand Management Part 2
- Roles
- Triggers and Inputs/Outputs
- Interfaces
- Metrics
- Challenges and Risks
- Exam Question Exercise: Sample Exam 1, Question 6 Sample Exam 2, Question 7
- Exam Question Review: Sample Exam 1, Question 2
- Module 08: Capacity Management Part 1
- Purpose, Objectives, Scope and Value
- Basic Concepts
- Planning
- Subprocesses
-
Module 08: Capacity Management Part 1
- Purpose, Objectives, Scope and Value
- Basic Concepts
- Planning
- Subprocesses
-
Module 09: Capacity Management Part 2
- Activities
- Modeling and Trending
- Application Sizing
-
Module 10: Capacity Management Part 3
- Roles
- Triggers and Inputs/Outputs
- Interfaces
- Metrics
- Challenges and Risks
- Exercise: Capacity Management
- Exam Question Exercise: Sample Exam 1, Question 5 Sample Exam 2, Question 3, 6
- Exam Question Review: Sample Exam 2, Question 7
-
Module 11: Availability Management Part 1
- Purpose, Objectives, Scope and Value
- Basic Concepts
- Measurement
-
Module 12: Availability Management Part 2
- Reactive Activities
- Monitor, Measure, Analyze and Report (MMAR)
-
Module 13: Availability Management Part 3
- Proactive Activities
- Plan/Design
- Risk Assessment
- Review and Improvement
-
Module 14: Availability Management Part 4
- Roles
- Triggers and Inputs/Outputs
- Interfaces
- Metrics
- Challenges and Risks
- Exercise: Expanded Incident Lifecycle
- Exam Question Exercise: Sample Exam 1, Question 1 Sample Exam 2, Question 8
- Exam Question Review: Sample Exam 1, Question 5
-
Module 15: Information Security Management (ISM) Part 1
- Purpose, Objectives, Scope and Value
- Basic Concepts
- Risk Assessment
- Information Security Management Systems (ISMS)
- Security Governance
-
Module 16: Information Security Management (ISM) Part 2
- Activities
- S Breaches and Incidents
-
Module 17: Information Security Management (ISM) Part 3
- Roles
- Triggers and Inputs/Outputs
- Interfaces
- Metrics
- Challenges and Risks
- Exam Question Exercise: Sample Exam 1, Question 4 Sample Exam 2, Question 2
-
Module 18: IT Service Continuity Management (ITSCM) Part 1
- Purpose, Objectives, and Scope
- Value to the Business
- Basic Concepts
-
Module 19: IT Service Continuity Management (ITSCM) Part 2
- Activities
- Stage 1: Initiation
- Stage 2: Requirements and Strategy
- Stage 3: Implementation
- Stage 4: Ongoing Operation
-
Module 20: IT Service Continuity Management (ITSCM) Part 3
- Roles
- Triggers and Inputs/Outputs
- Interfaces
- Metrics
- Challenges and Risks
- Exercise: Recovery Operations
- Exam Question Exercise: Sample Exam 1, Question 3, 7, 8 Sample Exam 2, Question 4, 5
- Exam Question Review: Sample Exam 1, Question 4
-
Module 21: Service Management Technology
- Concepts
- Tool Selection Process
- Plan and Implementation
- Exam Question Exercise: Sample Exam 2, Question 2v
ITIL Planning, Protection and Optimization FAQs
-
How will I access my course materials if I choose this method?
Once payment is received, you will receive an email from Learning Tree with all the links and information you need to get started.
-
What background do I need to take the instructor-led class?
Basic IT literacy and around two years of IT experience.
-
What do I need to complete before the instructor-led class?
- Before your event, you will be sent a Pre-Course Study Guide and the Planning, Protection and Optimization ITIL 2011 Intermediate Capability Handbook, which you should read as part of the 12 hours of personal study
- You should acquire and read the Planning, Protection and Optimization ITIL 2011 Intermediate Capability Handbook, focusing on Chapter 2, and review your ITIL Foundation course materials
-
How do I use my exam voucher to take the ITIL PPO exam?
The ITIL Planning, Protection and Optimization exam can be taken on the last day of the course (in-class), or any time after the instructor-led or on-demand course is completed via ProctorU (online) or at an eligible testing center.
-
How do I receive PMI PDU's for the on-demand course?
This on-demand course qualifies to provide you with continuing education credits in the PMI Schema. To record your PDU's follow these steps:
- Go to https://www.pmi.org/
- Log in using your registered user name
- Go to myPMI, then select Report PDUs on CCRS
- Select Course or Training category
- Fill in all required information
Team Training
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