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ITIL® Intermediate: Planning, Protection and Optimization

COURSE TYPE

Intermediate

Course Number

997

Duration

5 Days

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Gain the foundational knowledge and skills to plan, implement, and optimize IT processes and best practices in this ITIL Service Capability training course. This five-day course will provide the foundational knowledge needed to pass the ITIL Planning, Protection and Optimization certification exam, and four credits towards your ITIL Expert certification.

You Will Learn How To

  • Prepare for and pass the ITIL Planning, Protection and Optimization (PPO) exam
  • Plan key activities for the PPO processes
  • Attain operational excellence by using the PPO processes
  • Apply key metrics to evaluate PPO success
  • Recognize the details that comprise each PPO process

Important Course Information

Requirements:

  • Must hold the ITIL Foundation Certificate (see Course 1197, Achieving ITIL® Foundation Certification)

Recommended Experience:

  • Basic IT literacy and around two years of IT experience

Course Preparation:

  • Before your event, you will be sent a Pre-Course Study Guide and the Planning, Protection and Optimization ITIL 2011 Intermediate Capability Handbook, which you should read as part of the 12 hours of personal study
  • You should acquire and read the Planning, Protection and Optimization ITIL 2011 Intermediate Capability Handbook, focusing on Chapter 2, and review your ITIL Foundation course materials

Exam Information:

  • The ITIL Planning, Protection and Optimization exam can be taken on the last day of the course (in-class), or any time after the course is completed via ProctorU (online) or at an eligible testing center
  • Achieving the ITIL Intermediate Qualification: Release, Control and Validation certificate provides four credits toward your ITIL Expert certification

All-Inclusive — ITIL Exam Success Package, After-Course Coaching, Exam Fee:

  • Learning Tree is with you from the beginning of your planning until you pass your certification exams with Unlimited FREE Exam and Course retakes for a year, plus coaching with your instructor to help you prepare for your exam or answer real-world ITIL implementation challenges. In fact, successful ITIL implementation often relies on key internal sponsors to ensure the required culture change occurs after ITIL training, so your instructor can help identify important next steps.
  • ITIL course attendees that would like to retake their ITIL course or exam must do so within 12 months of the original course date and will not be charged for their retake. If an attendee fails an exam and then two retakes, the attendee must re-attend the course before taking the exam again.

Course Outline

  • ITIL Planning, Protection and Optimization (PPO): Introduction and Overview
  • PPO in the context of the service lifecycle
  • Service optimization
  • Service design basics
  • The role of design coordination within PPO
  • Capacity Management

Basic concepts

  • Purpose, goals and objectives of capacity management
  • Methods and techniques
  • Capacity management, principles and basic concepts

Capacity management activities

  • Conducting capacity management for quality assurance
  • The capacity management information system
  • Meeting cost and time constraints
  • Availability Management

Scope of availability management

  • Purpose and objectives
  • Availability management in relation to PPO
  • Enabling availability management
  • How availability management creates business value

Concepts and activities

  • Triggers, input and output to other processes
  • Establishing metrics to ensure process quality
  • Demonstrating the efficiency and effectiveness of successful availability management
  • IT Service Continuity Management (ITSCM)

ITSCM to generate business value

  • Illustrating the main activities
  • Initiation
  • Requirements and strategy
  • Implementation
  • Ongoing operation

Primary activities

  • Policies and principles
  • Ensuring quality assurance when introducing services through effective ITSCM
  • Managing risks
  • Planning for recovery
  • Challenges and critical success factors
  • Information Security Management (ISM)

Overview of ISM

  • Analyzing how ISM contributes to quality assurance for new services
  • How ISM generates business value
  • Aligning IT security with business security

Key activities for ISM implementation

  • Methods and techniques
  • Ensuring confidentiality, integrity and availability
  • Key metrics to measure success
  • Challenges and risks of ISM
  • Demand Management

Purpose of demand management

  • Scope and objectives
  • Service strategy and demand management
  • Coupling capacity with demand

Identifying demand management patterns

  • Activities, methods and techniques
  • Influencing customer demand
  • Managing demand for service
  • Demand management techniques
  • Roles and Responsibilities
  • Defining the key roles for executing each process step
  • Process manager and process practitioner
  • Capacity management
  • Availability management
  • IT service continuity management
  • Information security management
  • Technology and Implementation Considerations
  • Generic requirements and evaluation criteria
  • Special technology functions and features related to PPO
  • Good practices for implementation
  • Determining the evaluation criteria for technology and process implementation
  • Challenges, critical success factors and risks
  • Designing technology architecture
  • Considerations for planning and implementing service management technologies
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Convenient Ways to Attend This Instructor-Led Course

Hassle-Free Enrolment: No advance payment required to reserve your seat.
Tuition due 30 days after you attend your course.

In the Classroom

Live, Online

Private Team Training

In the Classroom — OR — Live, Online

Tuition — Standard: $3710   Government: $3260

Feb 12 - 16 (5 Days)
9:00 AM - 5:00 PM EST
New York / Online (AnyWare) New York / Online (AnyWare) Reserve Your Seat

How would you like to attend?

Live, Online
In-Class

Feb 12 - 16 (5 Days)
9:00 AM - 5:00 PM EST
Toronto / Online (AnyWare) Toronto / Online (AnyWare) Reserve Your Seat

How would you like to attend?

Live, Online
In-Class

Mar 19 - 23 (5 Days)
9:00 AM - 5:00 PM EDT
Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare) Reserve Your Seat

How would you like to attend?

Live, Online
In-Class

Jul 30 - Aug 3 (5 Days)
9:00 AM - 5:00 PM EDT
Toronto / Online (AnyWare) Toronto / Online (AnyWare) Reserve Your Seat

How would you like to attend?

Live, Online
In-Class

Guaranteed to Run

Private Team Training

Enroling at least 3 people in this course? Consider bringing this (or any course that can be custom designed) to your preferred location as a private team training.

For details, call 1-888-843-8733 or Click here »

Tuition

Standard

Government

In Classroom or
Online

Standard

$3710

Government

$3260

Private Team Training

Contact Us »

Course Tuition Includes:

After-Course Instructor Coaching
When you return to work, you are entitled to schedule a free coaching session with your instructor for help and guidance as you apply your new skills.

ITIL Certification Success Package
Exclusively available from Learning Tree, your ITIL training comes with a suite of benefits, including: unlimited course and exam retakes, free webinars, and expert guidance through the ITIL certification process.

Free Course Exam
You can take your Learning Tree course exam on the last day of your course or online at any time after class and receive a Certificate of Achievement with the designation "Awarded with Distinction."

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Training Hours

Days 1 - 4 Course Hours:
9:00 a.m. - 5:00 p.m.
Two 15-minute breaks
60-minute lunch

Day 5 Course Hours - Last Day:
9:00 a.m. - 4:00 p.m.
Two 15-minute breaks
60-minute lunch
Free Course Exam*:
2:30 p.m. - 4:00 p.m.

*All AnyWare remote attendees will need to contact our Learning Tree Customer Service department prior to their course start date in order to make arrangements for taking the necessary ITIL exam.

Both Learning Tree and this course have been accredited by the APM Group. As an Accredited Training Organization (ATO), Learning Tree and its trainers have been approved to deliver this course and invigilate ITIL exams. APM Group is responsible for providing the examination papers, and marking and notifying Learning Tree of the results. The five ITIL core manuals are part of a suite of guidance owned by AXELOS Limited aimed at helping organizations and individuals manage their projects, programs, and services.

ITIL® is a registered trade mark of AXELOS Limited.

Enhance Your Credentials with Professional Certification

Learning Tree's comprehensive training and exam preparation guarantees that you will gain the knowledge and confidence to achieve professional certification and advance your career.

Learning Tree is an official strategic partner of the product owner, AXELOS and an Accredited Training Provider (ATO) of the APM Group. As an accredited training organization (ATO), Learning Tree and its trainers have been approved to deliver this course and invigilate ITIL exams. Read more ...

Earn 30 PDUs


PMI, the Registered Education Provider logo, PMP, CAPM, PMI-ACP,
and PMBOK are marks of the Project Management Institute, Inc.

This course is approved by PMI® for 30 professional development units (PDUs). For more on the Project Management Institute and a full list of courses approved for PDUs.

Business & Strategic : 30 PDUs

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“The instructor did an outstanding job with this ITIL course! Back at work, I have been able to more clearly see the big picture of our department's IT management issues, and to apply the PPO processes learned in the workshops.”

- M. Grammo, Director IT
Airline Tariff Publishing

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