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Gain the foundational knowledge and skills to plan, implement, and optimize IT processes in this ITIL Service Capability: Operational Support and Analysis course. This Intermediate OSA course focuses on the practical application of OSA practices in order to enable event, incident, request, problem, access, technical, IT operations and application management. Plus, it prepares you to pass the Intermediate level ITIL OSA certification exam, and provides four credits towards your ITIL Expert certification.
ITIL 4 is coming — but don't put your ITIL journey on hold ›
ON DEMAND
Unlimited annual access to:
TRAINING AT YOUR SITE
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CONTACT USOur FlexVouchers help you lock in your training budgets without having to commit to a traditional 1 voucher = 1 course classroom-only attendance. FlexVouchers expand your purchasing power to modern blended solutions and services that are completely customizable. For details, please call 888-843-8733 or chat live.
You get annual access to an on-demand ITIL OSA course, official courseware, and support directly from the course instructor.
Once payment is received, you will receive an email from Learning Tree with all the links and information you need to get started.
After you receive your ITIL OSA exam voucher from Learning Tree, the exam can be taken any time after the course is completed via PeopleCert (online) or at an eligible testing center.
This on-demand course qualifies to provide you with continuing education credits in the PMI Schema. To record your PDU's follow these steps:
ITIL® v3 Lifecycle: Continual Service Improvement TrainingITIL® v3 Lifecycle: Service Operation TrainingITIL® v3 Lifecycle: Service Strategy TrainingITIL® v3 Lifecycle: Service Transition TrainingITIL® v3 Capability: Release, Control and Validation TrainingITIL® v3 Lifecycle: Service Design TrainingITIL® v3 Capability: Service Offerings and Agreements TrainingITIL® v3 Capability: Planning, Protection and Optimization TrainingITIL® v3 Managing Across the Lifecycle Training
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*Partner-delivered courses may have different terms that apply. Ask for details.