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Learn to plan, implement, and optimize service operation processes that align with your organizational strategy in this ITIL Service Lifecycle training course. This three-day course provides you with the foundational knowledge needed to pass the ITIL Intermediate Service Operation certification exam, and three credits towards ITIL Expert certification.
Service operation and the overall ITIL lifecycle
Balancing conflicting goals
Policies, principles and basic concepts
Primary ITIL processes within service operation
Monitoring and control of IT operations
Management of the infrastructure
Operational aspects from other lifecycle phases
Mapping service operation functions to activities
Service operation structure
Key functions of the service desk
Structuring the service desk
Course Tuition Includes:
After-Course Instructor Coaching
When you return to work, you are entitled to schedule a free coaching session with your instructor for help and guidance as you apply your new skills.
ITIL Certification Success Package
Exclusively available from Learning Tree, your ITIL training comes with a suite of benefits, including: unlimited course and exam retakes, free webinars, and expert guidance through the ITIL certification process.
Free Course Exam
You can take your Learning Tree course exam on the last day of your course or online any time after class.
Days 1 - 2 Course Hours:
9:00 a.m. - 5:30 p.m.
Two 15-minute breaks
Day 3 Course Hours - Last Day:
9:00 a.m. - 4:30 p.m.
Two 15-minute breaks
Free Course Exam*:
3:00 p.m. - 4:30 p.m.
ITIL® is a registered trade mark of AXELOS Limited.
“The ITIL Service Operations course helped me understand how our infrastructure group has used ITIL. Some of the terms that I wasn't sure about before now make complete sense. As I get more and more involved in this topic, it will be very helpful for me to be able to explain to colleagues in my group why our shared services / infrastructure teams are set up the way they are, and how we can take advantage of this structure to deliver services to our customers.”
- S. Kamal, Senior Manager