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As the capstone leading to ITIL Expert certification, this ITIL Managing Across the Lifecycle (MALC) training enhances your knowledge of ITIL best practices through analysis of a case study. This five-day course will provide the foundational knowledge needed to pass the ITIL Managing Across the Lifecycle qualification exam, and five credits towards ITIL Expert certification.
Reviewing the strategic and managerial aspects of the service lifecycle
Service value across the lifecycle stages
Impacting service management with governance
Organizational structure, skills and competence
Service management capability
Assessing service management
Enabling effective improvement
Coordinating with the business and suppliers
Ensuring effective communication
The impact of service strategy on lifecycle stages
Analyzing service design
Organizing for service transition
Planning service operation
Implementing continual service improvement
Capturing customer and stakeholder needs
Managing cross-lifecycle processes
Balancing potential conflicts and competing issues
Types of measurements
Designing measurement frameworks
Course Tuition Includes:
After-Course Instructor Coaching
When you return to work, you are entitled to schedule a free coaching session with your instructor for help and guidance as you apply your new skills.
ITIL Certification Success Package
Exclusively available from Learning Tree, your ITIL training comes with a suite of benefits, including: unlimited course and exam retakes, free webinars, and expert guidance through the ITIL certification process.
Free Course Exam
You can take your Learning Tree course exam on the last day of your course or online at any time after class and receive a Certificate of Achievement with the designation "Awarded with Distinction."
Days 1 - 4 Course Hours:
9:00 a.m. - 5:00 p.m.
Two 15-minute breaks
Day 5 Course Hours - Last Day:
9:00 a.m. to 4:00 p.m.
Two 15-minute breaks
Free Course Exam*:
2:00 - 4:00 p.m.
*All AnyWare remote attendees will need to contact our Learning Tree Customer Service department prior to their course start date in order to make arrangements for taking the necessary ITIL exam.
Both Learning Tree and this course have been accredited by the APM Group. As an Accredited Training Organization (ATO), Learning Tree and its trainers have been approved to deliver this course and invigilate ITIL exams. APM Group is responsible for providing the examination papers, and marking and notifying Learning Tree of the results. The five ITIL core manuals are part of a suite of guidance owned by AXELOS Limited aimed at helping organizations and individuals manage their projects, programs, and services.
ITIL® is a registered trade mark of AXELOS Limited.
“The Learning Tree Course I took got me pumped up about facilitating change in my organization. It has given me ammunition for influencing both my colleagues and my manager.”
- D. Petersen, Sr. Testing Analyst