IT Management Skills Training
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Managing in an IT environment can greatly differ from traditional management practices, which means IT managers need to possess key skills and behaviors to get the most from their technical staff. In this training course, gain management skills for an IT environment, learn to lead with vision, motivate and empower with passion, facilitate effective communication, and delegate with clarity to individuals and teams working in an IT environment.
Key Features of this IT Management Skills Training Course:
- After-course instructor coaching benefit
- Learning Tree end-of-course exam included
You Will Learn How To
- Lead technical staff to excellence with vision, effective communication, and clear delegation
- Leverage emotion to optimize communication and performance
- Motivate and empower technical professionals
- Delegate to focus the strengths of IT teams and build accountability
- Reinforce performance with a shared vision
Important Course Information
IT Management Course Description
This includes 17 hours of Instructor-Led Training (ILT) or Virtual Instructor-Led Training (VILT) presented by an expert instructor-advisor.
Industry Credits & Certification
This course offers you the opportunity to earn the following industry credit and certifications
- 17 NASBA Credits (live, in-class attendance required)
Course Outline
- The Challenge of IT Management
- Defining relevant success factors based on customer requirements
- Adopting best practices for an IT environment
- Performing stakeholder analysis
- Identifying interdependencies and expectations
- Developing Management Excellence
A new management identity
- Transitioning from a technical expert to a manager
- Balancing leadership and administration
- Managing technical specialists
Personalizing your management style
- Applying the Mintsberg action-based model
- Aligning your management approach to the model
- The top 10 management roles
- Emotional Intelligence (EI) in Action
Incorporating EI into your management approach
- Recognizing three key skills to understand yourself
- Interpreting behaviors and interacting more constructively with others
Engaging and controlling your emotions
- Changing your behavior to suit the situation
- Leading by example
- Motivating Technical Workers
Exploring key motivators
- What technical people want from work
- Increasing staff retention
- Avoiding motivational pitfalls
Tailoring the approach to your team
- The impact of generational differences
- Assessing strengths to increase levels of engagement
- Delegating for Empowerment
Cultivating commitment and accountability
- Inspiring collaborative partnerships
- Working with the strengths of your staff
Following a proven step-by-step process
- Planning your delegation and defining the task
- Assigning the task to individuals or teams
- Determining tracking and follow-up
- Achieving accountability through collaboration
- Facilitating Success for IT Teams
Organizing and developing effective teamwork
- Negotiating shared expectations
- Setting ground rules within your team
- Cutting across organizational units, time zones and geographic boundaries
- Overcoming the hidden overhead of separation
Leveraging team synergy
- Creating a team state of mind
- Facilitating team-building activities
Enhancing team communication
- Applying a three-level model for team building
- Harnessing the power of dynamic and diverse teams
- Reinforcing and Redirecting Performance through Coaching
Managing day-to-day performance
- Selecting suitable performance measures that work in a technical environment
- The benefits of a continuous appraisal approach
- Strengthening performance by integrating coaching and appraisal techniques
Minimizing disruptions in the workplace
- Recognizing and addressing ineffective performance
- Employing constructive feedback as a means of focusing positive behaviors
- Implementing Your Managerial Goals
- Creating practical, future-oriented goals
- Defining desired outcomes
- Focusing team efforts through a common goal
- Planning for short-term and long-term success
- Supporting your organizational goals
Convenient Ways to Attend This Instructor-Led Course
Hassle-Free Enrolment: No advance payment required to reserve your seat.
Tuition due 30 days after you attend your course.
In the Classroom
Live, Online
Private Team Training
In the Classroom — OR — Live, Online
Tuition — Standard: $2745 Government: $2415
Apr 25 - 27
(3 Days)
9:00 AM - 4:30 PM EDT
Toronto / Online (AnyWare)
Reserve Your Seat
Jun 13 - 15
(3 Days)
9:00 AM - 4:30 PM EDT
Herndon, VA / Online (AnyWare)
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Jun 20 - 22
(3 Days)
9:00 AM - 4:30 PM MDT
*
Online (AnyWare)
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Jul 11 - 13
(3 Days)
9:00 AM - 4:30 PM EDT
New York / Online (AnyWare)
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Jul 25 - 27
(3 Days)
9:00 AM - 4:30 PM EDT
Washington, DC
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Aug 1 - 3
(3 Days)
9:00 AM - 4:30 PM EDT
Alexandria, VA / Online (AnyWare)
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Aug 8 - 10
(3 Days)
9:00 AM - 4:30 PM EDT
Toronto / Online (AnyWare)
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Aug 22 - 24
(3 Days)
9:00 AM - 4:30 PM EDT
Rockville, MD / Online (AnyWare)
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Sep 5 - 7
(3 Days)
9:00 AM - 4:30 PM EDT
Ottawa / Online (AnyWare)
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Sep 12 - 14
(3 Days)
9:00 AM - 4:30 PM EDT
Herndon, VA / Online (AnyWare)
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Sep 26 - 28
(3 Days)
9:00 AM - 4:30 PM MDT
*
Online (AnyWare)
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Oct 17 - 19
(3 Days)
9:00 AM - 4:30 PM EDT
Washington, DC
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Oct 24 - 26
(3 Days)
9:00 AM - 4:30 PM EDT
Toronto / Online (AnyWare)
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Nov 14 - 16
(3 Days)
9:00 AM - 4:30 PM EST
Ottawa / Online (AnyWare)
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Dec 19 - 21
(3 Days)
9:00 AM - 4:30 PM MST
*
Online (AnyWare)
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Jan 9 - 11
(3 Days)
9:00 AM - 4:30 PM EST
New York / Online (AnyWare)
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Jan 16 - 18
(3 Days)
9:00 AM - 4:30 PM EST
Washington, DC
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Jan 30 - Feb 1
(3 Days)
9:00 AM - 4:30 PM EST
Alexandria, VA / Online (AnyWare)
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Feb 20 - 22
(3 Days)
9:00 AM - 4:30 PM EST
Rockville, MD / Online (AnyWare)
Reserve Your Seat
Mar 13 - 15
(3 Days)
9:00 AM - 4:30 PM EDT
Herndon, VA / Online (AnyWare)
Reserve Your Seat
Mar 27 - 29
(3 Days)
9:00 AM - 4:30 PM MDT
*
Online (AnyWare)
Reserve Your Seat
Apr 17 - 19
(3 Days)
9:00 AM - 4:30 PM EDT
Washington, DC
Reserve Your Seat
Apr 24 - 26
(3 Days)
9:00 AM - 4:30 PM EDT
Toronto / Online (AnyWare)
Reserve Your Seat
Guaranteed to Run
When you see the "Guaranteed to Run" icon next to a course event, you can rest assured that your course event — date, time, location — will run. Guaranteed. *This event is available remotely Mountain Time. Due to the time difference, these events are not available for attendance at our AnyWare Centers.Private Team Training
Enroling at least 3 people in this course? Consider bringing this (or any course that can be custom designed) to your preferred location as a private team training.
For details, call 1-888-843-8733 or Click here »
Tuition
Standard
Government
In Classroom or
Online
Standard
$2745
Government
$2415
Private Team Training
Course Tuition Includes:
Training Hours
Standard Course Hours: 9:00 am – 4:30 pm
*Informal discussion with instructor about your projects or areas of special interest: 4:30 pm – 5:30 pm
Enhance Your Credentials with Professional Certification
Learning Tree's comprehensive training and exam preparation guarantees that you will gain the knowledge and confidence to achieve professional certification and advance your career.
Earn 17 PDUs
PMI, the Registered Education Provider logo, PMP, CAPM, PMI-ACP,
and PMBOK are marks of the Project Management Institute, Inc.
This course is approved by PMI® for 17 professional development units (PDUs). For more on the Project Management Institute and a full list of courses approved for PDUs.
Leadership : 10 PDUs
Business & Strategic : 7 PDUs