IT Management Skills Training

Level: Foundation
RATING: 4.7/5 4.73/5 Based on 747 Reviews

Managing in an IT environment can greatly differ from traditional management practices, which means IT managers need to possess key skills and behaviors to get the most from their technical staff. In this training course, gain management skills for an IT environment, learn to lead with vision, motivate and empower with passion, facilitate effective communication, and delegate with clarity to individuals and teams working in an IT environment.

 

IT Management Skills Training

Key Features of this IT Management Skills Training Course:

  • Learn IT management best practices
  • After-course instructor coaching benefit
  • Learning Tree end-of-course exam included

You Will Learn How To:

  • Respond to today’s complexity with an adaptive approach to management
  • Apply a new management mindset to inspire staff and deliver value
  • Enhance your leadership abilities by leveraging your emotional awareness
  • Employ effective delegation to train, empower, and raise levels of accountability
  • Engage your staff through effective communication and a culture of inclusion
  • Build effective teams able to accommodate real-world challenges

Certifications/Credits:

PMI 17 PDU

Choose the Training Solution That Best Fits Your Individual Needs or Organizational Goals

LIVE, INSTRUCTOR-LED

In Class & Live, Online Training

  • 3-day instructor-led training course — View Schedule
  • Earn 17 PMI PDUs
  • One-on-one after-course instructor coaching
  • Tuition can be paid later by invoice -OR- at the time of checkout by credit card
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  • Bring this or any training to your organization
  • Full - scale program development
  • Delivered when, where, and how you want it
  • Blended learning models
  • Tailored content
  • Expert team coaching

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In Class & Live, Online Training

IT Management Skills Training Information

  • IT Management Course Description

    This includes 17 hours of Instructor-Led Training (ILT) or Virtual Instructor-Led Training (VILT) presented by an expert instructor-advisor.

IT Management Skills Training Outline

  • The Challenge of IT Management

    • Defining relevant success factors based on customer requirements
    • Adopting best practices for an IT environment
    • Performing stakeholder analysis
    • Identifying interdependencies and expectations
  • Developing Management Excellence

    A new management identity

    • Transitioning from a technical expert to a manager
    • Balancing leadership and administration
    • Managing technical specialists

    Personalizing your management style

    • Applying the Mintsberg action-based model
    • Aligning your management approach to the model
    • The top 10 management roles
  • Emotional Intelligence (EI) in Action

    Incorporating EI into your management approach

    • Recognizing three key skills to understand yourself
    • Interpreting behaviors and interacting more constructively with others

    Engaging and controlling your emotions

    • Changing your behavior to suit the situation
    • Leading by example
  • Motivating Technical Workers

    Exploring key motivators

    • What technical people want from work
    • Increasing staff retention
    • Avoiding motivational pitfalls

    Tailoring the approach to your team

    • The impact of generational differences
    • Assessing strengths to increase levels of engagement
  • Delegating for Empowerment

    Cultivating commitment and accountability

    • Inspiring collaborative partnerships
    • Working with the strengths of your staff

    Following a proven step-by-step process

    • Planning your delegation and defining the task
    • Assigning the task to individuals or teams
    • Determining tracking and follow-up
    • Achieving accountability through collaboration
  • Facilitating Success for IT Teams

    Organizing and developing effective teamwork

    • Negotiating shared expectations
    • Setting ground rules within your team
    • Cutting across organizational units, time zones and geographic boundaries
    • Overcoming the hidden overhead of separation

    Leveraging team synergy

    • Creating a team state of mind
    • Facilitating team-building activities

    Enhancing team communication

    • Applying a three-level model for team building
    • Harnessing the power of dynamic and diverse teams
  • Reinforcing and Redirecting Performance through Coaching

    Managing day-to-day performance

    • Selecting suitable performance measures that work in a technical environment
    • The benefits of a continuous appraisal approach
    • Strengthening performance by integrating coaching and appraisal techniques

    Minimizing disruptions in the workplace

    • Recognizing and addressing ineffective performance
    • Employing constructive feedback as a means of focusing positive behaviors
  • Implementing Your Managerial Goals

    • Creating practical, future-oriented goals
    • Defining desired outcomes
    • Focusing team efforts through a common goal
    • Planning for short-term and long-term success
    • Supporting your organizational goals

Team Training

IT Management Skills Training FAQs

  • What is the role of an IT manager?

    The IT Manager is responsible for overseeing an organization's technology infrastructure and the team that supports it.

  • Is this training part of an IT management certification course?

    This course is part of the following Learning Tree Management & Leadership Certification Paths:

    • Certified Specialist in IT Management Leadership
    • Certified Expert in IT Management Leadership

    To earn the certification, you must pass the end-of-course exams for the courses in the certification path.

  • Can I take this IT management course online?

    Yes! We know your busy work schedule may prevent you from getting to one of our classrooms which is why we offer convenient online training to meet your needs wherever you want. This course is available both in class and online.

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