IT Management Skills Training

IT Management Skills Training Outline

• The Challenge of IT Management

  • Defining relevant success factors based on customer requirements
  • Adopting best practices for an IT environment
  • Performing stakeholder analysis
  • Identifying interdependencies and expectations

• Developing Management Excellence

  A new management identity

  • Transitioning from a technical expert to a manager
  • Balancing leadership and administration
  • Managing technical specialists

  Personalizing your management style

  • Applying the Mintsberg action-based model
  • Aligning your management approach to the model
  • The top 10 management roles

• Emotional Intelligence (EI) in Action

  Incorporating EI into your management approach

  • Recognizing three key skills to understand yourself
  • Interpreting behaviors and interacting more constructively with others

  Engaging and controlling your emotions

  • Changing your behavior to suit the situation
  • Leading by example

• Motivating Technical Workers

  Exploring key motivators

  • What technical people want from work
  • Increasing staff retention
  • Avoiding motivational pitfalls

  Tailoring the approach to your team

  • The impact of generational differences
  • Assessing strengths to increase levels of engagement

• Delegating for Empowerment

  Cultivating commitment and accountability

  • Inspiring collaborative partnerships
  • Working with the strengths of your staff

  Following a proven step-by-step process

  • Planning your delegation and defining the task
  • Assigning the task to individuals or teams
  • Determining tracking and follow-up
  • Achieving accountability through collaboration

• Facilitating Success for IT Teams

  Organizing and developing effective teamwork

  • Negotiating shared expectations
  • Setting ground rules within your team
  • Cutting across organizational units, time zones and geographic boundaries
  • Overcoming the hidden overhead of separation

  Leveraging team synergy

  • Creating a team state of mind
  • Facilitating team-building activities

  Enhancing team communication

  • Applying a three-level model for team building
  • Harnessing the power of dynamic and diverse teams

• Reinforcing and Redirecting Performance through Coaching

  Managing day-to-day performance

  • Selecting suitable performance measures that work in a technical environment
  • The benefits of a continuous appraisal approach
  • Strengthening performance by integrating coaching and appraisal techniques

  Minimizing disruptions in the workplace

  • Recognizing and addressing ineffective performance
  • Employing constructive feedback as a means of focusing positive behaviors

• Implementing Your Managerial Goals

  • Creating practical, future-oriented goals
  • Defining desired outcomes
  • Focusing team efforts through a common goal
  • Planning for short-term and long-term success
  • Supporting your organizational goals