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Professional Services Professional: Personal Athlete



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3 Days
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Achieve your Professional Services Athlete Foundation Certification in this training course by gaining the skills and competencies that will help you approach your work in the most effective way possible. As a professional services athlete, you develop relationship skills that lead to more effective personal interactions, and embody the habits of highly effective people to become a productivity ninja.

You Will Learn How To

  • Prepare for and pass the PS Professional Athlete Certification exam
  • Recognize the essentials of engagement and how to make a lasting impression
  • Merit and maintain trust
  • Emphasize the habits of highly effective people
  • Become a productivity ninja

Important Course Information

  • Course Preparation

    • The following books are provided for pre-course reading: Worry Less, Achieve More and Love What You Do, How to Win Friends and Influence People in the Digital Age, and The 7 Habits of Highly Effective People

Course Outline

  • Interpersonal and Influencing Skills

Essentials of engagement

  • Burying boomerangs, being mindful not to criticize, condemn or complain
  • Getting to know people well enough to affirm what really matters to them
  • Connecting with core desires in order to find out what people truly want

Lasting impressions

  • Becoming genuinely interested in other people rather than trying to get people interested in you
  • Smiling and using people’s names to create rapport and memorable encounters
  • Listening in order to demonstrate that you understand what matters to others

Merit and maintaining trust

  • Seeking collaboration rather than personal victories by never saying ‘you’re wrong’
  • Sharing your journey and surrendering the credit to others
  • Beginning all interactions with a warm smile and firm handshake, and using creativity to replicate it in electronic and written media
  • Planning, Preparation & Prioritization

Personal victories

  • Being proactive by focusing effort on those things you can do something about and enlarging your circle of influence
  • Beginning with the end in mind, making decisions based on principles defined in a personal mission statement
  • Putting first things first and saying ‘no’ to unimportant tasks

Public victories

  • Using courage and consideration to seek mutually beneficial agreements and solutions
  • Using empathic listening to first understand before seeking to be understood
  • Recognizing and valuing others’ opinions, viewpoints and perspectives

Choosing your ninja weapons

  • Reviewing your support systems and ensuring that information is not just stored in your head
  • Getting your email inbox to zero
  • Networking to spot opportunities and threats while they’re still in the distance
  • Effective Time Management

Ninja productivity

  • Scheduling ‘thinking time’ in your proactive attention period(s)
  • Leveraging Pareto’s, Parkinson’s and Hofstadter’s laws
  • Reviewing and renegotiating your commitments and not over-committing
  • Disconnecting and ‘going dark’ for an hour a day to protect your attention

Attention tension

  • Applying the 40-20-40 continuum to a meeting
  • Identifying and optimizing your attention levels and times
  • Scheduling work based on the level of attention required, saving difficult tasks for proactive attention levels

Positive momentum

  • Starting each day by doing the worst task on your list of things to do
  • Giving yourself permission to be imperfect and delivering substance without the frills
  • Identifying conflicts and having courageous conversations
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Exclusive Private Team Training Course

Enhance your team's effectiveness and boost productivity with this course, delivered privately to your organization or to any preferred location, including options for hybrid or all-virtual delivery via AnyWare.

This training course could be customized, and combined with other courses, to meet the specific needs of your team's training.

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Attendee Benefits

After-Course Instructor Coaching
When you return to work, you are entitled to schedule a free coaching session with your instructor for help and guidance as you apply your new skills.

Free Course Exam
You can take your Learning Tree course exam on the last day of your course or online any time after class.


Enhance Your Credentials with Professional Certification

Learning Tree's comprehensive training and exam preparation guarantees that you will gain the knowledge and confidence to achieve professional certification and advance your career.

PS Professional is a certification program accredited by APMG International that develops commercial and personal strengths to complement existing technical expertise. <a href='' class='nobr'>Read more ...</a>

PS Professional is a certification program accredited by APMG International that develops commercial and personal strengths to complement existing technical expertise. Read more ...

Earn 17 PDUs

PMI, the Registered Education Provider logo, PMP, CAPM, PMI-ACP,
and PMBOK are marks of the Project Management Institute, Inc.

This course is approved by PMI® for 17 professional development units (PDUs). For more on the Project Management Institute and a full list of courses approved for PDUs.

Leadership : 17 PDUs

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