IT Service Management for DevOps

Level: Intermediate

Organizations adopting a DevOps culture and practices are able to deliver high-quality software faster, which means the business can deliver value to customers faster. ITSM processes are vital to organizations achieving this success. DevOps doesn’t eliminate the need for controls and data. Regulatory controls and audits still exist and risks and impacts must still be managed.

This workshop introduces ways to achieve both speed and control while driving value across the IT value stream, by adapting processes in support of DevOps. You will learn and practice pragmatic approaches for streamlining and automating existing ITSM processes and for handling compliance as code.

Key Features of this Training:

  • Participate in unique activities designed to apply training
  • Take sample documents, templates, tools and techniques with you post-training
  • Access to DevOps Institute additional reference sources

You Will Learn How To:

  • Adapt ITSM processes in support of DevOps
  • Leverage Lean and Agile methods to reduce waste and positively impact both the cost and quality of processes and services
  • Understand how ITSM is viewed as a constraint
  • Articulate how DevOps introduces new ways of thinking and working
  • Explore the DevOps transformation

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  • Expert team coaching
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Important Course Information

  • Recommended Experience

    Familiarity with DevOps and IT Service Management (e.g. ITIL®) processes

  • Industry Credits

    16 PMI PDUs (Although DOI has not currently been issued an official code to submit for PMI PDU credit, you can submit for credit successfully by way of the “Other” category at the PMI website. Essentially, 1 PDU credit per hour of instructor-led training. So, in the case of DevOps Foundation, 16 credits would be applicable.)

Course Outline

  • The Rise of DevOps

  • The Role of ITSM

  • Acceleration ITSM for DevOps

  • New Ways of Thinking and Working

  • Adapting ITSM for DevOps

  • Adapting Change Management

  • Adapting Release Management

  • Homework: Data Gathering

  • Adapting Configuration Management

  • Adapting Incident Management

  • Adapting Problem Management

  • Adapting Knowing Management

  • Adapting the Service Desk

  • Mastering Continuous Improvement

  • Enabling Continuous Learning

  • Taking Action

IT Service Management for DevOps FAQs

  • What is this course about?

    This is a non-certification DrillDown workshop accredited by the DevOps Institute. DrillDowns provide deeper knowledge about a specific practice within the DevOps spectrum. DrillDowns are excellent add-ons to certifications such as DevOps Foundation or any of the DevOps Practitioner series skill-based certifications.

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