Certified Agile Process Owner (CAPO)®

Level: Intermediate

A process owner is the individual accountable for the performance of a process and for ensuring the process delivers value to its stakeholders. Process owners manage the requirements of process stakeholders, translate those requirements into process performance objectives, and oversee the entire process design and improvement lifecycle.

This course describes process owner responsibilities and prepares a process owner to oversee the design, reengineering and improvement of IT Service Management (ITSM) processes; particularly in the context of Agile Service Management. Participants learn how to use Agile and Lean principles and practices to put in place 'just enough' process and how to continually align process performance with overall business goals.

Key Features of this Training:

  • Participate in unique activities designed to apply training
  • Take sample documents, templates, tools and techniques with you post-training
  • Access to DevOps Institute additional sources of information and communities
  • Exam is included to test for certification

You Will Learn How To:

  • Manage and prioritize a process backlog
  • Monitor and measure process performance
  • Conduct process reviews and identifying improvements
  • Collaborate with process stakeholders and other process owners
  • Oversee Agile process design and improvement activities
  • Manage organizational change activities

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Important Course Information

  • Recommended Experience

    • Familiarity with Scrum
    • Familiarity with IT services
  • Homework/Preparation

    Pre-class assignment: Read The Agile Service Management Guide and Scrum Guide. This reading will be provided to attendees via email. Please allow 90 mins to complete this assignment (52 pages).

  • Industry Credits

    16 PMI PDUs (Although DOI has not currently been issued an official code to submit for PMI PDU credit, you can submit for credit successfully by way of the “Other” category at the PMI website. Essentially, 1 PDU credit per hour of instructor-led training. So, in the case of DevOps Foundation, 16 credits would be applicable.)

  • Exam/Certification Information

    • 40 multiple choice questions, closed book
    • 60 mins, additional 15 minutes granted to non-native English speakers
    • 65% pass
    • To maintain the value and integrity of the certification, all candidates are required to attend approved DOI classes through one of the DOI REPs (Registered Education Providers) to be eligible to sit the exam.

Course Outline

  • Introduction

    • Why Processes are Important
    • Why Agility is Important
    • Why the Process Owner Role is important
  • Process Design Basics

    • The Elements of a Process
    • Process Owner Responsibilities
  • Process Owner Knowledge, Skills and Attributes

    • Selecting a Process Owner
    • Related Roles
  • The Characteristics of an Agile Process

    • Agile Basics
    • Scrum Basics
    • Agile Service Management Basics
  • Agile Process Design

    • Creating and Populating a Process Backlog
    • User Story Mapping
    • Ordering and Maintaining the Process Backlog
    • Process Design Sprints
    • The Process Owner and Sprint Events
    • Process Implementation
  • Agile Process Improvement

    • Aligning Processes with Strategic Goals
    • CSI Sprints and Plan-Do-Check-Act
    • Sustaining Improvements
    • Assessing Process Maturity
    • Implementing Process Improvements
  • Measuring Value

    • Demonstrating Value
    • Leading and Lagging Performance Indicators
    • Critical Success Factors and Key Performance Indicators
    • Service Level Agreements and Operational Level Agreements
    • Conducting Measurement Reviews
    • Communicating Performance
  • Process Improvement Tools and Technologies

    • Getting Started
    • Challenges and Critical Success Factors
  • Exam Review

Certified Agile Process Owner FAQs

  • Can I take the exam without the course?

    DevOps Institute (DOI) believes certification reflects the quality of your training experience. To maintain the value and integrity of the certification, all candidates are required to attend approved DOI classes through a REP like Learning Tree in order to be eligible to sit the exam.


Both Learning Tree and this course have been accredited by PeopleCert. As an Accredited Training Organization (ATO), Learning Tree and its trainers have been approved to deliver this course and invigilate DevOps exams. PeopleCert is responsible for providing the examinations and marking and notifying Learning Tree of the results.

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