Maturing IT Organizations: Strategy to Operations Management

Level: Advanced

Technology is a vital contributor to the effective and efficient business execution of almost all private sector organizations. This IT Organizational Maturity course will show you how to use the IT Management Maturity Model developed by subject matter experts from the American Council for Technology - Industry Advisory Council (ACT-IAC). You will use this model to assess and improve your organization’s IT organizational maturity and ability to deliver new capabilities for your organization in this IT management training course.

By using the IT Management Maturity Model outlined in this course, you gain an objective understanding of how your IT organization is truly performing in each critical function. Just as importantly, the maturity model provides descriptions of various levels of maturity for each function, and provides the organization with steps that can be taken to improve its overall maturity.


Key Features of this IT Organizational Maturity Training:

  • After-course instructor coaching benefit
  • Train your whole team by bringing this course to your facility

You Will Learn How To:

  • Assess your organization’s maturity in five critical areas of IT management – governance, budgeting, acquisition, organization and workforce, and program and project management
  • Identify the critical elements required to be successful in running an IT organization and in serving your customers, and review examples of where things have been done incorrectly
  • Discover the leadership and cultural attributes necessary to develop a high-performing and mature IT organization
  • Identify critical measures that can be used to support the implementation and ongoing measurement of IT management maturity in your organization.

Choose the Training Solution That Best Fits Your Individual Needs or Organizational Goals


Team Training

  • Bring this or any training to your organization
  • Full - scale program development
  • Delivered when, where, and how you want it
  • Blended learning models
  • Tailored content
  • Expert team coaching
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Team Training

IT Organizational Maturity Course Information

  • Private Delivery - Extended Course Option

    • In this two-day course an attendee will gain a comprehensive understanding of the IT Management Maturity Model and its use within an organization. This course can be extended to a four-day workshop, giving you the opportunity to work with an expert instructor to self-assess and create an action plan customized to support maturing IT Management for your organization.
  • Who Should Attend

    • Manager/Director of an IT organization
    • Manager of a department within an IT organization (e.g., application development, operations)
    • Analyst/Technical lead supporting the IT organization performance (e.g., planning, financial)
    • Member of an business unit that works closely with the IT organization
    • Member of the finance, procurement, or HR organizations that work closely with the IT organization

IT Organizational Maturity Course Outline

  • Mature IT Management in a Private Sector Organization is a Critical Need

    • Definition of IT Management
    • Showcasing the importance in realizing the full benefits of IT for an organization
  • Governance — Making Good Decisions

    • Definition and attributes of Governance
    • Level of visibility and involvement of senior leaders in the management and oversight of IT resources
    • Effective delegation of decision making and proper reporting
    • Performance metrics that reflect successful maturity
  • Budgeting — Planning and Resource Allocation

    • Definition and attributes of budgeting
    • Visibility of IT resources
    • Setting processes for planning, programming, and budgeting stages
    • Metrics to define successful maturity
  • Acquisition — Buying Wisely

    • Definition and attributes of Acquisition
    • Accountability for cost, schedule, performance, and security
    • Investment and portfolio management maturity metrics
  • Organization and Workforce — The People Factor

    • Definition and attributes of Organization and Workforce
    • Showcasing various organizational models and workforce implications
    • Defining roles, responsibilities, and authorities
    • Workforce maturity metrics
  • Program and Project Management — Delivering Capability of the Mission

    • Definition and attributes of Program Management
    • Defining roles, responsibilities, and authorities
    • Institutionalizing program and project management disciplines
    • Program and project management maturity metrics
  • Integration of the Five Functions — Bringing It All Together

    • Interactions between the five functions
    • Self Assessment and Action Plan Development
    • Ongoing measurement and improvement

IT Organizational Maturity Training FAQs

  • What is the IT Management Maturity Model?

    The IT Management Maturity Model assesses the capabilities of an organization by measuring the maturity of project management process.

  • What is organizational maturity?

    Organizational maturity is the measure of the organization's readiness and capability. This is measured through its people, processes, dat and technologies.

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