BCS Certificate in Modelling Business Processes

What is business process modelling?

• Why model business processes?
• Benefits of carrying out process modelling

Importance of modelling business processes

• Comparing the functional and process views of organizations
• Enabling business improvement and refinement
• Facilitating large-scale system changes and integration

Creating effective process models

• Performing detailed analysis
• Modelling the as-is process
• Identifying improvements and the to-be process
• Involving stakeholders in process modelling

Creating a hierarchy of business processes

• Organization
• Process
• Task

Process modelling and Business Analysis

• Supporting requirements engineering
• Reinforcing the business case
• Helping with downstream testing

• The strategic context for business processes
• Mapping process relationships
• Building an organizational view of processes
• Delivering value to customers and the value proposition

Business process modelling techniques

• Identifying actors
• Specifying the start and end point in the process
• Clarifying tasks, process flows, rules, and decisions

Modelling the as-is business process

• Events that trigger business processes
• External business events
• Internal business events
• Time-based business events

Identifying outcomes from business processes

• Timelines for business processes
• Business process measures
• Internal measures
• External measures

Identifying tasks

• One person, place, and time
• Documenting steps to complete the tasks

Documenting business rules

• “If … then … else” statements
• Decision tables
• Decision trees

Measuring task performance

Identifying problems with the as-is business processes

• Measuring performance: time, quality, and resource usage/cost
• Determining target and actual values
• Aligning with corporate strategy and tactics as well as customer needs

Improving the process

• Using problem diagnosis techniques
• Process improvement techniques

Modelling the improved process

• Checking for quality and completeness
• Supporting development of the Requirements Catalogue

Implementation strategies

• Creating a pilot
• Deploying implementation strategies

Planning the transition

• Simulating and refining the to-be process
• Estimating resource usage
• Realizing benefits

Decommissioning the as-is process

• Supporting the transition
• Enabling cultural change
• Supporting stakeholders through the change process
• Sustaining continuous improvement