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Software Quality Assurance: Implementing Consistent Quality



Course Number



3 Days

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Improve customer satisfaction and achieve consistent quality with this quality assurance training. In this course, you learn to define, design, and effectively lead Quality Assurance (QA) activities using proven techniques tailored for your life cycle model — such as conducting reviews, walkthroughs, inspections, and audits, and controlling major components using Configuration Management (CM) practices.

You Will Learn How To

  • Implement and effectively lead Quality Assurance (QA) activities
  • Write a QA plan and conduct audits
  • Design metrics for your project
  • Determine which life cycle model to apply

Important Course Information

  • Recommended Experience

    • Familiarity with project activities or software development
  • Activities in this course are aligned with SEI CMMI, ISO 9001, and IEEE

Course Outline

  • Introduction to Quality Assurance
  • Contrasting roles: Quality Assurance, Testing, Verification and Validation
  • Comparing software development life cycles
  • Documenting processes
  • Defining the goals of Quality Assurance
  • Quality Assurance Components

Analyzing the components of quality

  • Creating processes
  • Choosing the best practices and implementing process improvement initiatives
  • Comparing Agile and traditional QA roles and methods

Implementing a road map

  • IEEE
  • CMMI
  • ISO 9001
  • Selecting and documenting standards
  • Participating in reviews and audits
  • Maintaining records
  • Planning for Quality Assurance

Applying verification and validation techniques for error detection

  • Evaluating verification and validation techniques
  • Analyzing life cycle products
  • Implementing a QA policy and plan
  • Exploring testing levels

Detecting defects while applying inspection techniques

  • Defining the inspection process
  • Planning and conducting an inspection
  • Communicating inspection results
  • Conducting Audits

The types of audits

  • Comparing process, product and projects
  • Implementing quality system and configuration audits
  • Documenting audit findings in a report

Comparing industry standards

  • Complying with industry standards and models: ISO 9001 and CMMI
  • Comparing the work products against industry best practices

Initiating the auditing process

  • Planning and preparing for the audit
  • Reporting the results
  • Monitoring noncompliance

Participating in an audit

  • Reviewing documentation
  • Documenting and confirming audit findings
  • Presenting audit findings
  • Applying Configuration Management (CM)

Defining the components of a CM system

  • Identifying the workflow and work products
  • Assessing and managing components with release management
  • Communicating product status using reports

Managing and controlling products for consistency

  • Controlling QA and/or test plans
  • Monitoring quality reports, audit findings and peer review documentation
  • Continuous Process Improvement

Fostering learning through process improvement

  • Defining and implementing process improvement
  • Planning process improvement initiatives

Achieving excellence through metrics

  • Selecting and analyzing metrics
  • Communicating organizational progress

Analyzing data through root cause analysis

  • Determining the possible causes of problems utilizing a Fishbone diagram
  • Narrowing down the correct course of action by creating a Pareto Analysis diagram
  • Examining flow charts during the root cause analysis process

Coordinating the next steps

  • Implementing corrective actions
  • Focusing on prevention techniques
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Tuition due 30 days after you attend your course.

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Mar 25 - 27 ( 3 Days)
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Course Tuition Includes:

After-Course Instructor Coaching
When you return to work, you are entitled to schedule a free coaching session with your instructor for help and guidance as you apply your new skills.

Free Course Exam
You can take your Learning Tree course exam on the last day of your course or online any time after class.


Training Hours

Standard Course Hours: 9:00 am – 4:30 pm
*Informal discussion with instructor about your projects or areas of special interest: 4:30 pm – 5:30 pm

Enhance Your Credentials with Professional Certification

Learning Tree's comprehensive training and exam preparation guarantees that you will gain the knowledge and confidence to achieve professional certification and advance your career.

Earn 23 PDUs

PMI, the Registered Education Provider logo, PMP, CAPM, PMI-ACP,
and PMBOK are marks of the Project Management Institute, Inc.

This course is approved by PMI® for 23 professional development units (PDUs). For more on the Project Management Institute and a full list of courses approved for PDUs.

Technical : 20 PDUs
Business & Strategic : 3 PDUs

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