Troubleshooting Cisco IP Telephony & Video (CTCOLLAB v1.0) Training

Level: Advanced

This Authorized Cisco CTCOLLAB training course is a five-day, instructor-led course that preps you for the 300-080 CTCOLLAB exam, one requirement for Cisco CCNP Collaboration certification. It is a five-day course that prepares the learner for troubleshooting Cisco Unified Communications Manager, Cisco VCS-C, and Cisco Expressway series in a multisite voice and video network.

This Troubleshooting Cisco IP Telephony & Video (CTCOLLAB) v1.0 course teaches troubleshooting methodology, triage, resources, tools, and fixes at the integrated system or solution level for Cisco Collaboration Solutions. It covers troubleshooting of Cisco Unified Communications Manager, VCS Control and VCS Expressway, issues with Call Setup, issues with ILS, Cisco Unified Communications Manager Mobility Features, Cisco TelePresence Management Suite, and issues with Voice Quality and Media Resources.

Redeem your Cisco Learning Credits (CLCs) for this Cisco CTCOLLAB training course.

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Key Features of this Cisco CTCOLLAB Training

  • Cisco Authorized course content
  • Authorized Cisco CCSI Instructor
  • Eligible for Cisco Learning Credit (CLC) redemption
  • Attend in-class, online or bring the course to your facility
  • Expansive course catalogue to go deep into Cisco or broaden you skills beyond

You Will Learn How To

  • Describe a systematic methodology to troubleshoot issues in Cisco collaboration deployments
  • Troubleshoot issues that relate to Cisco Unified Communications Manager
  • Troubleshoot issues that relate to Cisco VCS
  • Troubleshoot call setup issues
  • Troubleshoot ILS and GDPR issues
  • Troubleshoot Cisco Unified Communications Manager mobility features
  • Troubleshoot issues that relate to Cisco TelePresence Management Suite
  • Troubleshoot media resource and voice quality issues

Choose the Training Solution That Best Fits Your Individual Needs or Organizational Goals


On Demand

  • Flexibility to take the course on your own time, at your own pace
  • Presented in easily-consumable segments via both Instructor Video and text
  • Easily consumable segments of video, text, discovery labs, review questions, and graded challenges
  • 365 days access
View Course Details

Standard $975

Government $975




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On Demand

Important Cisco CTCOLLAB Course Information

  • Requirements

    • The knowledge and skills that a learner must have before attending this course are as follows:
      • Working knowledge of converged voice, video, and data networks
      • Working knowledge of the MGCP, SIP, and H.323 protocols and their implementation on Cisco IOS gateways
      • Ability to configure and operate Cisco routers and switches
      • Ability to configure and operate Cisco Unified Communications Manager in a single-site environment
  • Exam Information

    • Course tuition does not include an exam voucher.
  • Redeem Your Cisco Learning Credits (CLCs)

Cisco CTCOLLAB Course Outline

  • Module 1: Introduction to Troubleshooting Cisco Collaboration Systems Solutions

    Lesson 1: Identifying Cisco Collaboration Deployments

    Lesson 2: Using Troubleshooting Methodology

    Lesson 3: Using Troubleshooting and Monitoring Tools

  • Module 2: Cisco Unified Communications Manager Troubleshooting

    Lesson 1: Troubleshooting Common Gateway and Endpoint Registration Issues

    Lesson 2: Troubleshooting Cisco Unified Communications Manager Availability Issues

    Lesson 3: Troubleshooting Database Replication Issues

    Lesson 4: Troubleshooting LDAP Integration Issues

  • Module 3: Cisco VCS Troubleshooting

    Lesson 1: Troubleshooting Endpoint Registration Issues

    Lesson 2: Troubleshooting Cisco VCS Control and Cisco VCS ExpresswayAvailability Issues

    Lesson 3: Troubleshooting Database Replication Issues

    Lesson 4: Troubleshooting LDAP Integration Issues

  • Module 4: Call Setup Issues

    Lesson 1: Describing Call Setup Issues and Causes

    Lesson 2: Troubleshooting On-Net Single-Site Calling Issues

    Lesson 3: Troubleshooting On-Net Multisite Calling Issues

    Lesson 4: Troubleshooting Off-Net Calling Issues

  • Module 5: ILS and GDPR Issues

    Lesson 1: Troubleshooting ILS and GDPR

  • Module 6: Cisco Unified Communications Manager Mobility Issues

    Lesson 1: Troubleshooting Device Mobility Issues

    Lesson 2: Troubleshooting Cisco Extension Mobility Issues

    Lesson 3: Troubleshooting Cisco Unified Mobility Issues

  • Module 7: Cisco TelePresence Management Suite Issues

    Lesson 1: Troubleshooting Cisco TMS Issues

  • Module 8: Voice Quality and Media Resources Issues

    Lesson 1: Troubleshooting MTP Issues

    Lesson 2: Troubleshooting Transcoder Issues

    Lesson 3: Troubleshooting Audio and Video Conferencing Issues

    Lesson 4: Troubleshooting Audio and Video Quality Issues

Team Training

Cisco CTCOLLAB Training FAQs

  • How do I prepare for CCNP Collaboration Certification?

    The best way to prepare for this certification is to take the Cisco-approved training, as well as using the self-study materials provided.

  • How do I take Cisco exam 300-080 to progress to CCNP Collaboration?

    You will need to register for the exam. Exams are offered as proctored exams at a test center, or self-administered online.

  • How do I redeem my Cisco Learning Credits (CLCs) for this CICD course?

    During your checkout of the course, make sure to select Credits & Vouchers within the payment method. Highlight and click CLC and enter the sales order number that you were issued by Cisco.

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