This Cisco UCCE Deployment (UCCE-D) course is a 5-day instructor-led course that helps prepare learners to deploy the Cisco Unified CCE v11.5 solution. This course will provide the student with the underlying knowledge to understand deployment design solutions, requirements for deployment, and how to install and configure all major Cisco Unified CCE components. As a part of deployment activities, the student will learn to install and integrate Intelligent Contact Manager (ICM), Cisco Unified CVP components, Cisco Finesse, Cisco Unified Intelligence Center Agent and IVR-based Outbound Option dialing campaigns. Finally, this Cisco Unified Contat Center Enterprise Deployment course will teach the student to setup and use troubleshooting tools including RTMT, System CLI, Diagnostic Framework, and ICM command-line utilities to find status information and log files, and to track a call from the point of entry to the agent desktop. Redeem your Cisco
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Learning Credits (CLCs) for this Cisco UCCE Deployment training course.
TRAINING AT YOUR SITE
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Mar 29 - Apr 2
9:00 AM - 4:30 PM CDT
May 17 - 21
9:00 AM - 4:30 PM PDT
Jul 12 - 16
9:00 AM - 4:30 PM CDT
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Lesson 1: Introducing UCCE
Lesson 2: Unified CCE Architecture and Components
Lesson 3: UCCE Terms, Routing and Additional Components
Lesson 4: Accessing UCCE Tools
Lesson 1: UCCE Protocols and Call Flows
Lesson 2: Using Domain Manager
Lesson 3: Introducing the Unified CCE Main Installer
Lesson 4: Central Controller Installation
Lesson 5: Installing Admin Data Servers and Clients
Lesson 6: Configuring ICM for CVP
Lesson 7: Configuring CVP for UCCE
Lesson 8: UCCE Voice Gateway Internetworking ConsiderationsIntroducing SIP
Lesson 9: Basic IVR Scripting with Microapps
Lesson 1: Configure UCM to Support UCCE
Lesson 2: Installing UCCE CTI Software
Lesson 3: UCCE Configuration and Scripting for Additional Agent and IVR Functionality
Lesson 4: Enabling Transfers and RONA
Lesson 1: Basic VXML Functionality
Lesson 2: Installing and Configuring VXML Solution
Lesson 3: Exploring Courtesy Callback
Lesson 1: Introduction to Outbound Option
Lesson 2: Outbound Option Installation and Configuration
Lesson 3: Configuring Outbound Option for Agent and IVR Campaigns
Lesson 1: ICM Processes
Lesson 2: Diagnostic Framework Suite
Lesson 3: UCCE Support
Lesson 4: Service Assurance
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