This Cisco UCCE Administration (UCCE-A) course is a 5-day instructor-led course that helps prepare learners to administer the Cisco Unified CCE v11.5 solution. This course will provide the student with the basic knowledge to understand the Cisco Unified CCE deployment solution and requirements for basic ACD and IVR configurations to include using ICM Configuration Manager and associated utilities, setting up agents, providing for basic IVR activities and using the Cisco Finesse Agent desktop. This Unified Contact Center Enterprise Administration course will also provide knowledge on how to use the ICM Script Editor and associated utilities to implement basic routing techniques, routing for transfers, ring-no-answer conditions and Precision Routing. And last, this course provides basic overall knowledge on Cisco Unified Intelligence Center deployments and how to use the reporting interface to access, view, and personalize report templates and dashboards.
Redeem your Cisco Learning Credits (CLCs) for this Cisco UCCE Administration training course.
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Lesson 1: Introducing UCCE
Lesson 2: Unified CCE Components and Architecture
Lesson 3: UCCE Terms, Routing and Additional Components
Lesson 4: Accessing UCCE Tools
Lesson 1: Configuration Manager
Lesson 2: Script Editor Overview
Lesson 3: Scripting for CVP
Lesson 1: CTI Options Overview
Lesson 2: Configuring ICM for Agent Functionality
Lesson 3: Configuring UCM for Agent Functionality
Lesson 4: Scripting ICM for Agent Functionality
Lesson 1: Basic IVR Scripting with Microapps
Lesson 2: ICM Microapps
Lesson 3: Cisco Unified ICM Enterprise Scripting Using Microapplications
Lesson 1: ICM Considerations for Reporting and Monitoring
Lesson 2: Precision Routing
Lesson 3: RONA
Lesson 1: Basic VXML Functionality
Lesson 2: Installing and Configuring VXML
Lesson 1: Cisco Unified IC Overview
Lesson 2: Cisco CUIC Reporting
Cisco Unified Contact Center Enterprise is a resource that helps you deploy and operate UCCE systems.
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