Administrative Essentials for New Admins in Lightning Experience + Certification (ADX201C)

Level: Foundation

In this five-day comprehensive and hands-on Administrative Essentials for New Admins in Lightning Experience course, you will learn the fundamentals you’ll need as a Salesforce Administrator, ranging from topics such as how to setup, configure, and maintain your Salesforce instance to how to setup workflow automation. This is a combo learn and certify class, which gives you the option to sit for the highly acclaimed valued Salesforce Administrator certification exam on the final day of class. If you want some more time, you’ll be able to conserve your certification exam voucher for use at a later date.

If you are a new or existing Salesforce Administrator, who wants to learn the techniques and best practices to ensure the success of your deployment and sit for the Salesforce Administrator Certification examination, then this ADX201C class is for you.

Key Features of this Administrative Essentials in Lightning Experience Training

  • Official Salesforce training curriculum
  • Train your whole team by bringing this course to your facility

You Will Learn How To:

  • Set up, configure, and maintain your Salesforce instance
  • Set up workflow automation
  • Ensure the success of your deployment

Choose the Training Solution That Best Fits Your Individual Needs or Organizational Goals


In Class & Live, Online Training

  • 5-day instructor led training course
  • Tuition fee can be paid later by invoice -OR- at the time of checkout by credit card
View Course Details & Schedule

Standard $6500 CAD

Government $6500 CAD




Team Training

  • Bring this or any training to your organization
  • Full - scale program development
  • Delivered when, where, and how you want it
  • Blended learning models
  • Tailored content
  • Expert team coaching

Customize Your Team Training Experience


Save More On Training with FlexVouchers – A Unique Training Savings Account

Our FlexVouchers help you lock in your training budgets without having to commit to a traditional 1 voucher = 1 course classroom-only attendance. FlexVouchers expand your purchasing power to modern blended solutions and services that are completely customizable. For details, please call 888-843-8733 or chat live.

In Class & Live, Online Training

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Note: This course runs for 5 Days

Guaranteed to Run

When you see the "Guaranteed to Run" icon next to a course event, you can rest assured that your course event — date, time — will run. Guaranteed.

Important ADX201C Training Information

  • Prerequisites

    Customers who sit for the certification exam should have experience beyond what is covered in this course. As an additional benefit of taking this specific course, in the afternoon of the 5th day, we provide exam proctoring for those who wish to sit for the exam onsite. The exam voucher fee is included in this course fee.

  • Who Should Attend This Course

    Administration Essentials for New Administrators + Certification is ideal for:

    • New system administrators responsible for the setup, configuration, and maintenance of their organization’s Salesforce applications
    • Power users
    • Sales operations personnel
    • IT managers that would benefit from deepening their knowledge of Salesforce exam.

    This course is not designed as a specific Certification preparation course.

ADX201C Course Outline

  • Getting Around the App

    • Data Model and Navigation
    • Lightning Experience
    • Help & Training
  • Getting Your Organization Ready for Users

    • Setting Up the Company Profile
    • Configuring the User Interface
    • Setting Up Activities and Calendars
    • Configuring Search Settings
    • Setting Up Chatter Groups
    • Mobile Access with Salesforce1
  • Setting Up and Managing Users

    • Managing User Profiles
    • Managing Users
    • Setting Up Chatter Free Users and Invites
    • Troubleshooting Login Issues
  • Security and Data Access

    • Restricting Logins
    • Determining Object Access
    • Setting Up Record Access
    • Creating a Role Hierarchy
    • Dealing with Record Access Exceptions
    • Managing Field-level Security
  • Object Customizations

    • Administering Standard Fields
    • Creating New Custom Fields
    • Creating Selection Fields: Picklists and Lookups
    • Creating Formula Fields
    • Working with Page Layouts
    • Working with Record Types and Business Processes
    • Maintaining Data Quality
  • Managing Data

    • Import Wizards
    • Data Loader
    • Mass Transfer
    • Backing Up Data
    • Mass Delete and Recycle Bin
  • Reports and Dashboards

    • Running and Modifying Reports
    • Creating New Reports with the Report Builder
    • Working with Report Filters
    • Summarizing with Formulas and Visual Summaries
    • Printing, Exporting, and Emailing Reports
    • Building Dashboards
  • Automation

    • Email Templates
    • Workflow Rules
    • Process Builder
    • Lead Automation
  • Managing the Support Process

    • Managing and Resolving Cases
    • Customizing a Support Process
    • Automating Support
    • Understanding the Salesforce Console for Service
    • Collaborating in the Service Cloud
    • Analyzing Support Data

Team Training

ADX201C Course FAQs

  • Can I take this Salesforce ADX201C course online?

    Yes! We know your busy work schedule may prevent you from getting to one of our classrooms which is why we offer convenient online training to meet your needs wherever you want. This course is available online, in person, or as Private Team Training.

Why do we require your location?

It allows us to direct your request to the appropriate Customer Care team.

Preferred method of contact:
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