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SalesForce Training: Administration Essentials for New Admins (ADM201)



Course Number



5 Days

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Comprehensive and hands-on, Administration Essentials for New Admins is the core training that ensures your success with Salesforce. It’s a must for new administrators. We recommend administrators take this course before starting a Salesforce deployment or when taking over an existing deployment.

You Will Learn How To

  • Customize your application, including page layouts, fields, tabs, and business processes
  • Create a secure Salesforce environment
  • Maintain and import clean data
  • Create high value reports and dashboards
  • Set up workflow automation

Important Course Information


A solid understanding of basic Salesforce concepts and functionality, and completion of the following online courses, which are available at


Administration Essentials for New Admins is recommended as preparation for the Salesforce Certified Administrator exam.

Course Outline

  • Getting Around the App
  • Understand the data model and navigation
  • Explore the Lightning Experience
  • Find answers in Help & Training
  • Getting Your Organization Ready for Users
  • Set up the company profile
  • Configure the user interface
  • Set up activities and calendars
  • Configure search settings
  • Set up Chatter
  • Enable mobile access with Salesforce1
  • Setting Up and Managing Users
  • Manage user profiles
  • Create and manage users
  • Troubleshoot user login issues
  • Understand SalesforceA capabilities
  • Set up Chatter Free Users and Invites
  • Security and Data Access
  • Restrict logins
  • Determine object access
  • Set up record access
  • Manage record access with the role hierarchy
  • Deal with record access exceptions
  • Control access to events
  • Manage field-level security
  • Customization: Fields
  • Administer standard fields
  • Create new custom fields
  • Create selection fields: picklists and lookups
  • Create formula fields
  • Work with page layouts
  • Work with record types and business processes
  • Maintain data quality
  • Managing Data
  • Import new records using import wizards
  • Update existing records with the data loader
  • Keep records up to date with
  • Mass transfer records between users
  • Back up data with a weekly export
  • Mass delete records
  • Reports and Dashboards
  • Run and modify reports
  • Create new reports with the report builder
  • Filter reports
  • Summarize report data with formulas and visual summaries
  • Print, export, and email reports
  • Build dashboards
  • Automation
  • Email Templates
  • Set up workflow rules and Process Builder
  • Automate leads and cases
  • Managing the Support Process*

*For virtual classroom attendees, this content is delivered as an online module.

  • Automate the support process
  • Understand the Salesforce Console
  • Enable collaboration in the Service Cloud
  • Analyze support data with reports and dashboards
  • Show complete outline
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    Hassle-Free Enrolment: No advance payment required to reserve your seat.
    Tuition due 30 days after you attend your course.

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    Tuition — Standard: $5740   Government: $5050

    Jun 17 - 21 ( 5 Days)
    8:30 AM - 5:00 PM EDT
    Herndon, VA Herndon, VA Reserve Your Seat

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    Jul 22 - 26 ( 5 Days)
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